EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
After comparing several insurance providers using the same coverage options and variables, I found this provider to be the most affordable. One thing I also noticed is that pricing varies significantl... See more
Company replied
I was nervous applying for the insurance quote and taking up the policy, I am an elderly woman (85) who had become unhappy with the company I had been with for many years. Tower made it so easy to do... See more
Company replied
Company details
- #3 of 3 best companies in Insurance Company
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy set up
Quick and easy set up. Good easy quotes. Fast and great communication.
18 July 2026
Reply from Tower
Hi Anthony,
Thank you for your kind words and for sharing your experience of the time and process to organise new cover. Welcome onboard!
Thanks,
Tower Team
Reply from Tower
Hi Simranjeet,
Great service is an important factor to us - thank you for letting us know we have delivered this to you!
Warm regards,
Tower Team
Reply from Tower
Hi Neil,
Thank you for your review! We're thrilled to have you onboard with us and look forward to providing you with suitable cover for your needs.
Thanks,
Tower Team
Very easy to navigate my way through…
Very easy to navigate my way through the questions
18 July 2026
Reply from Tower
Hi Hayden,
Thank you for taking the time to let us know how you found the process - we appreciate your feedback!
Thanks,
Tower Team
Reply from Tower
Hi Joanne,
Thank you for sharing your experience with Christine - we'll pass on the feedback!
Warm regards,
Tower Team
Reply from Tower
Kia Ora Ungatea,
Thanks for taking the time to acknowledge the service you received from our team - we appreciate it!
Warm regards,
Tower Team
Reply from Tower
Hi Belinda,
Thanks for your review - we're pleased our website journey and promotions benefited you when organising new cover recently.
Thanks,
Tower Team
The new policy rewards should apply to all policy holders. It's only fair
The new policy rewards should apply to all policy holders. It's only fair. We are loyal too.
17 July 2026
Reply from Tower
Hi Colleen,
Thank you for leaving a review and sharing your feedback. Whilst we offer certain promotions for new business, we do often take existing customers into consideration through other ways - such as our current 'Win your renewal premium on us" promotions that all renewal customers are automatically entered into - https://www.tower.co.nz/terms-and-conditions/promotional/
Thanks,
Tower Team
Excellent insurance agent
The patience and clear communication of the agent Nishita was exemplary.
16 July 2026
Reply from Tower
Kia Ora,
Thank you for your kind words of the service provided by Nishita - we'll pass this onto her.
Warm regards,
Tower Team
Reply from Tower
Hi Lynda,
Thank you for your review - we really appreciate it!
Warm regards,
Tower Team
Best customer service
Best customer service. reliable and efficient. Sometimes have good offers for grabs.
22 May 2026
Reply from Tower
Kia Ora H B,
Thank you for such a positive review of our customer service! We're delighted that our team and our offers have made such an impression on you.
Warm regards,
Tower Team
Very informative and easy to follow
Very informative and easy to follow. The payments Are fortnightly and a good price considering the value it is covering.
17 July 2026
Reply from Tower
Hi Julie,
Thank you for your feedback - we're glad our cover and pricing suits your needs.
Warm regards,
Tower Team
New car insurance
New car insurance. The process was quick and easy and gave prompted options how to lower overall costs.
17 July 2026
Reply from Tower
Hi Martin,
Thank you for choosing Tower to cover your new vehicle - we appreciate you continuing to trust us with your assets.
We appreciate your feedback on the quote to buy process as well.
Thanks,
Tower Team
Got my quote done quickly and easily…
Got my quote done quickly and easily online, then secured the coverage just as easily and saved quite a bit of money too.
17 July 2026
Reply from Tower
Hi Rodney,
Thank you for taking the time to share your experience of the quote process online with us - we aim to make it quick and simple to organise cover and we're thrilled to hear that this was your experience.
Warm regards,
Tower Team
Reply from Tower
Hi Emma,
Thank you for taking the time to leave us a review - we're delighted to hear you appreciate both our pricing and our online MyTower portal.
Thanks,
Tower Team
Reply from Tower
Hi Jean-Louis,
Thanks for your kind words - we're pleased to know you appreciate our team and service.
Warm regards,
Tower Team
$260/year cheaper than company I was…
$260/year cheaper than company I was previously insured with. I am happy to have changed.
17 July 2026
Reply from Tower
Hi Denis,
We're pleased to hear that our pricing helped influence your decision to move to Tower this year - thank you for joining us!
Warm regards,
Tower Team
They covered my house insurance claim…
They covered my house insurance claim but were incredibly slow. I had to call up multiple times to get things moving and was consistently given incorrect information about what stage in the process my compensation was in
17 July 2026
Reply from Tower
Hi Sam,
Thanks for taking the time to share your experience on the claims process. We're sorry to hear we didn't meet your expectations around the timeframe and we'll pass this feedback onto the relevant team for review on areas of improvement moving forward.
Thanks,
Tower Team
Reply from Tower
Kia Ora Jacqueline,
We really appreciate your kind words - thank you for taking the time to share!
Warm regards,
Tower Team
Speedy reply to telephone call
Speedy reply to telephone call, patient and helpful consultant, competitive pricing. Thank you
16 July 2026
Reply from Tower
Hi Irene,
Thank you for sharing your experience with our team! We aim to provide great service to our customers, and we're delighted to hear that we achieved this for you.
Warm regards,
Tower Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.