Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 a... See more
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Review summary
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Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... See more
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Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... See more
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Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery, the customer service team... See more
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Company details
Written by the company
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Contact info
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, United Kingdom
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.4
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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I had bought a solar landing net,the y…
I had bought a solar landing net,the y piece broke this is just after a year...couldn't find one anywhere not even ebay so i contacted total fishing tackle for some help all i can say is they have been totally amazing i really appreciated how they contacted the supplier and got a replacement for free.... so grateful would recommend there service 100%
16 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Dawn,
Thank you for such a great review!
We’re really glad we could help get that sorted for you, especially when the part was so difficult to find. It’s always our aim to go the extra mile where we can, so it’s great to hear how much you appreciated the support.
Thanks again for your recommendation—it means a lot to us, and we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Fantastic company 👏
Fantastic company 👏. Massive range of stock. Had an issues with some damage on a fox table. Company reacted quickly woth Fantastic communication and delt with my issue very quickly. They got in touch with fox and had me sent out new parts that where damage. Great company will always go back. Well recommended
22 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Gareth,
Thank you so much for the fantastic review!
We’re really pleased to hear you’re happy with both our range and the service you received. It’s great to know the issue with the Fox table was resolved quickly and that our team kept you well informed throughout.
We always aim to sort any problems as efficiently as possible, so your feedback means a lot. Thanks again for your support and recommendation—we look forward to seeing you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Smooth transaction
I wasn’t able to purchase a spool of line at the big one show so after messaging total fishing tackle Amy sorted out a payment link straight away for an easy/smooth transaction.
12 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Steven,
Thanks for taking the time to leave us a review!
We’re glad Amy was able to get that sorted for you quickly and make the process nice and easy, especially after missing out at The Big One show.
Really appreciate your support, and we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
DO NOT BUY FROM TOTAL TACKLE) Well I…
DO NOT BUY FROM TOTAL TACKLE) Well I actually don’t know where to start! When I first ordered the fox RX+ Alarms. These were the cheapest I’d seen at £529. I bought them full off excitement, only to be massively let down. When they first came in the post the box was all smashed, I was gutted! I contacted total tackle about this but was put off saying has long as the alarms are ok I couldn’t send them back. They did offer me 10% of a fox storage case. But I didn’t accept has I thought they’d had enough money out of me. At my better judgment I decided to keep the alarms. Over time when I went fishing I was having to change the batteries every time I went. Hands up I was using duracell batteries. I contact total tackle again about the batteries not lasting. They told me I was using the wrong batteries I should be using energizer batteries in stead. I explained to total tackle again that I completely feel like they had sold me a refurbished set of Alarms I was reassured again that this wasn’t the case. So I changed the batteries to energizer batteries to see if the batteries would last longer. I recorded this, and over a week the batteries failed again. I contact total tackle, and said I was sending these alarms back. I sent the alarms back, and total tackle said they would do a full test on them, and have the fox rep look over them. They contacted me after a week and said they couldn’t find any faults at all. I explained that there is a fault with the batteries, and the test I did, they failed after a week. I was asked were I kept my alarms and I said in my garage. I was then told that they shouldn’t be in the garage because it doesn’t help the batteries! I explained that at least 90% of fishing people will keep their fishing equipment in a garage or shed! They offered to keep them for another week to test them. I said I would be happy for them to do this. A week later they contacted me again saying they still couldn’t find any faults, if I wasn’t happy they were willing to give me store credit off £400. Or I could sell them privately. I thought this was a joke and explained this is absolutely disgusting. They offered me some Delkims but I would after put the rest of the money to them. I explained that I suffer with bad anxiety and depression, and this wasn’t making me feel good at all! I don’t think the my cared anything about this and I was just passed off. The staff said they would be willing to keep the alarms for another week to test them. I agreed. Another week and the same thing the Alarms we’re still working they said. I asked what test they had done! They explained a full test. I said have you put the snag light on at night. They said no. So I said you haven’t done a proper test on these at all. In the daytime I use the alarms normally and at night I have the fox eyes on. I was again just passed off! In the end I couldn’t cope. Mentally this was draining me bad! So I accepted the alarms back. I checked the alarms and they had turned the tone sensitive and the volume down to the lowest. I’ve got the alarms back now. I will never ever buy from total tackle again! The company just uses people. I’m not the only one to leave this type of review. Honestly be very careful what you buy from these because they will not give you your money back and just keep passing you off.
5 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Damien,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re still unhappy with the experience, as it was never our intention to leave you feeling this way.
To clarify for anyone reading, the alarms were returned to us and were tested thoroughly by the manufacturer’s representative as well as by our team. Across multiple testing periods, no faults were identified with the alarms or their battery performance. Throughout the process we stayed in regular contact with you, and you spoke directly with both our Customer Service Manager and a company director to try and resolve the situation.
Although the alarms were confirmed to be working correctly, we still attempted to offer several solutions to help move things forward, including extended testing and alternative options. In the end, the alarms were returned to you and the matter was concluded.
We always aim to support our customers as best we can and take any concerns seriously.
Kind Regards
Emily
Customer Service & Sales Manager
I have ordered few times from this…
I have ordered few times from this company and the service is nothing short of exceptional.. everything I ask for gets done in a professional manner that is lacking in a lot of retail stores now day - well done!
10 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Julian,
Thank you for the fantastic review and for your continued support. It really means a lot to hear that you’ve had such positive experiences with us over multiple orders.
We always aim to provide the level of service we’d want to receive ourselves, so it’s great to know that the professionalism and help from the team hasn’t gone unnoticed. Your kind words are hugely appreciated.
Thanks again for choosing Total Fishing Tackle, and we look forward to helping you again in the future. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
First order with total fishing tackle…
First order with total fishing tackle and I am really pleased with service. I made an order Saturday at the big one fishing show. I emailed to ask about my order and all questions were answered very quickly. Order came today and here's to future orders 🙂🙂
2 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for your review!
We’re thrilled to hear your first experience with Total Fishing Tackle went so smoothly. It’s great to know your questions were answered quickly and that your order arrived promptly. Here’s to many more orders in the future! 🙂
Kind Regards
Emily
Customer Service & Sales Manager
Great customer service Luke
Found an offer online and forgot to log in to my account LUKE in support came to my rescue and assisted me with extremely quickly and professionally.
Thanks for assisting Luke
3 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Timothy,
Thank you for sharing your experience!
We’re delighted Luke was able to help you so quickly and professionally. It’s always great to hear when our support team comes through — we’ll be sure to pass on your thanks to him!
Kind Regards
Emily
Customer Service & Sales Manager
Bought a prologic thermal suit which…
Bought a prologic thermal suit which was slightly damaged on the right hand pocket.I sent it back and the team at total fishing were quick to respond to sort out my issue.
Who sent me out? I returned label and then got a replacement prologic thermal suit straight back out to me. Excellent service
24 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Lee,
Thank you for your review!
We’re glad to hear that our team was able to quickly resolve the issue with your Prologic thermal suit. It’s great that the replacement arrived promptly and that you had a positive experience with our service. We really appreciate your feedback!
Kind Regards
Emily
Customer Service & Sales Manager
Easy to deal with
Easy to deal with, price matched within a few hours. Harry was excellent in the customer service team.
1 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Gary,
Thank you for your feedback!
We’re pleased to hear that the price match was quick and easy, and that Harry provided excellent support. We’ll be sure to pass your kind words on to him!
Kind Regards
Emily
Customer Service & Sales Manager
This has to be the best tackle shop…
This has to be the best tackle shop going, not only is it great prices but customer service is second to none. I sent a whatsapp at 10pm and had a reply in the morning solving my querie straight away. I spoke to Aimee and she could not of been more helpful thank you.
28 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tom,
Thank you so much for your kind words!
We’re thrilled to hear you had such a positive experience, and that Aimee was able to help so efficiently—even with a late-night message. Your feedback means a lot, and we look forward to assisting you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
Excellent company to deal with.I have…
Excellent company to deal with.I have bought quite a bit of stuff from total fishing tackle online during their sales but this time I negotiated a deal on my new reels via WhatsApp and paid via payment link provided. Couldn’t be simpler, I always preferred to phone when negotiating for tackle , but this method beats handing your card details over on the phone, very professionally done. I’m a convert!
28 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Peter,
Thank you for your review!
We’re thrilled to hear that negotiating via WhatsApp and using the payment link made the process easy and secure. It’s great that you found this approach more convenient than over the phone — we’re glad to have converted you, and we look forward to helping you with your next purchase!
Kind Regards
Emily
Customer Service & Sales Manager
Terrible customer service & No Number to call
Terrible customer service, no phone number orders not getting shipped on time absolutely rubbish customer
24 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
We’re very sorry to hear about your experience and appreciate your feedback.
We strive to provide timely service and clear communication, so it’s disappointing to hear we fell short. Please contact us directly at info@totalfishingtackle.com so we can investigate your order and make this right.
Kind Regards
Emily
Customer Service & Sales Manager
Top service guys, keep it up 👍🏻
I use TFT all the time and I’ve never had a single issue, the service is always flawless. When ever I want to make a bigger purchase I message them direct and they always do their best. On this occasion it was Harry. Form my first message to receive the goods was around 3 days! Top service guys and girls, keep it up 👍🏻
23 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for the fantastic feedback!
We’re thrilled to hear that TFT continues to deliver flawless service for you. It’s great that Harry was able to assist so efficiently and that your order arrived in just a few days. We really appreciate your support and kind words — the team will be delighted to hear this! 👍🏻
Kind Regards
Emily
Customer Service & Sales Manager
Aimee helped above and beyond…
Aimee helped above and beyond expectations with my order.Hence why I shop with TFT deals and great service
26 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for your review!
We’re so pleased to hear that Aimee went above and beyond with your order. It’s wonderful to know that our deals and service keep you coming back to TFT — we really appreciate your support!
Kind Regards
Emily
Customer Service & Sales Manager
The service from the lovely staff very…
The service from the lovely staff very pleased total tackle customer service is on point just the way it should be. Wouldn't spend my money anywhere else definitely the best fishing retailer in the country with the best staff 👌
20 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tom,
Thank you so much for the incredible feedback!
We’re absolutely delighted to hear how pleased you are with the service from our team — we’ll be sure to pass your kind words on to them. Providing friendly, knowledgeable service is exactly what we strive for, so it means a lot to know we’re getting it right.
Your loyalty and support truly mean everything to us. We’re proud to have you as part of the Total Tackle community and look forward to serving you again soon! 🎣👌
Kind Regards
Emily
Customer Service & Sales Manager
customer service team deserve a gold medal.
Had an issue with an item that went missing with a certain courier.
Customer service team were excellent and speedy in there response and helping to resolve the matter.
Thank you again total fishing for being excellent in all areas.
20 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Kris,
Thank you so much for your kind words!
We’re really sorry to hear there was an issue with the courier, but we’re glad our customer service team could step in quickly and get things sorted for you. That’s exactly what we’re here for.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again for choosing Total Fishing — we look forward to helping you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Diana emblem reels
Awesome reels at a greaet price. Fast delivery and top notch customer service.
5🌟👌🏻
13 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Darren,
Thank you so much for the amazing review! 🌟
We’re thrilled to hear you’re happy with the reels, pricing, and delivery. Providing top-notch customer service is always our goal, so your feedback truly means a lot to our team.
We appreciate your support and look forward to serving you again soon! 😊
Kind Regards
Emily
Customer Service & Sales Manager
Amazing customer service and brilliant…
Amazing customer service and brilliant website. The product list is extensive and all competitively priced
18 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Paul,
Thank you very much for your 5* rating and kind words.
Please let us know if we can be of any further assistance.
Kind Regards
Emily
Customer Service & Sales Manager
Aimee and emily have sorted out a…
Aimee and emily have sorted out a problem which in fairness was out of tft hands due to suppliers but with a couple of messages to the team im happy with the outcome i have again been given 10/10 customer service and i can say keep up the good work absolutely brilliant people and company.
15 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi David,
Hi,
Thank you so much for taking the time to leave such a fantastic review.
We really appreciate your understanding regarding the supplier issue, and we’re so pleased that Aimee and Emily were able to get everything resolved for you. I’ll be sure to pass your kind words on to them — they’ll be thrilled!
Providing 10/10 customer service is always our goal, so it means a lot to hear that we delivered for you again. Thank you for your continued support — it truly does make a difference.
Kind Regards
Emily
Customer Service & Sales Manager
Price Matched Landing Net
Wanted to order a new landing net, I asked for it to be price matched with that other company with the initials AD.
Not only did Amy price match the net, it was delivered next day.
Thank you Amy
13 February 2026
Unprompted review
Reply from Total Fishing-tackle
Hi,
Thank you so much for your kind review!
We’re delighted to hear that Amy was able to help with the price match and get your new landing net out to you for next-day delivery — we’ll be sure to pass your lovely feedback on to her.
We really appreciate your support and hope the new net serves you well on your next session! 🎣
Kind regards,
Emily
Customer Service & Sales Manager
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