Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... See more
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Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... See more
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Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery, the customer service team... See more
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Company details
Written by the company
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Contact info
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, United Kingdom
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Total Fishing-tackle
Hi S Powell,
Thank you for your kind words! We're glad to hear you found our service fast and efficient—providing a smooth experience is always our goal. We look forward to serving you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Excellent
Excellent, always a pleasure to deal with, great service , and always good value. Aimee and Page are great!
22 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi James,
Thank you for your continued support and such a lovely review! We're delighted to hear that you consistently have a great experience with us and find value in our service.
Aimee and Paige will be so pleased to hear your kind words — we’ll be sure to pass your feedback on to them. It’s always a pleasure working with you, and we look forward to assisting you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
After numerous purchase I can honestly…
After numerous purchase I can honestly say how approachable and professional this company has been. I have spent hundreds of pounds with them as I totally trust them and would highly recommend them, on this occasion Luke has been exemplary.
18 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi RG,
Thank you so much for your continued support—it really does mean a lot to us. We’re glad to hear you’ve had such positive experiences and that you feel confident shopping with us.
I’ll be sure to pass your kind words on to Luke as well—he’ll really appreciate it!
Thanks again for the recommendation, and we look forward to helping you again soon.
Kind Regards
Emily
Customer Service & Sales Manager
Great Company
Dealt with my query promptly. Great service and item arrived quickly and well packaged. Easy to navigate website and checkout.
16 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for your great feedback! We’re really pleased to hear your query was handled promptly and that your order arrived quickly and well packaged.
It’s also great to know you found the website easy to navigate and the checkout smooth—that’s exactly the experience we aim to provide.
We appreciate your support and hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
I purchased a new Toslon bait boat and…
I purchased a new Toslon bait boat and some issues when first setting it up.
I called the shop and unfortunately Andy was on leave but they promised to call back on Thursday when he would be back. I was sceptic as I was travelling to France on the Friday. Sure enough 0910 phone call as promised.
After some over the phone diagnosis he asked if I could bring it back to the shop.
I was fortunate enough to visit them in the afternoon. All the staff were really friendly and very helpful.
Andy took the boat and 2 hours later all done and fully working. Some dodgy handling on the couriers part dislodged a few plugs.
Cannot fault the customer support. 45 minutes after filling a customer contact form out the shop called me and from that the all repaired and checked. Spot on.
A big thank you to you all, and I appreciate you helping out to ensure my trip goes to plan.
Keep up the good work.
16 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Marcus,
Thank you for taking the time to leave such a detailed review—we really appreciate it.
We’re glad we could get everything sorted for you in time for your trip, and that Andy was able to get the boat back up and running on the same day. It’s great to hear the team looked after you when you came into the shop as well.
Thanks again for your patience and for trusting us to get it resolved. We hope you had a fantastic time in France, and we look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
Luke was very helpful
Luke was very helpful. I’ll be dealing with him a lot more going forward
4 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Jamie,
Thank you for your feedback!
We’re really pleased to hear Luke was able to help—he’ll be glad to know he made a good impression. We look forward to dealing with you again soon and continuing to provide the same level of service.
Thanks again for your support!
Kind Regards
Emily
Customer Service & Sales Manager
Great company very efficient and very…
Great company very efficient and very helpful they sorted my purchase out promptly and with excellent communication would highly recommend 👍
16 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Craig,
Thank you for the great review!
We’re really pleased to hear everything was handled efficiently and that our communication kept you well informed throughout. It means a lot that you’d recommend us.
We appreciate your support and hope to see you again soon 👍
Kind Regards
Emily
Customer Service & Sales Manager
Hi I’m Lee I purchased a tracker…
Hi I’m Lee I purchased a tracker tempest 200 and the sculcap fro total fishing tackle the staff where fantastic and very helpful I had no problem whatsoever ever time I sent a message they got back to me straight away and replied the hole team are fantastic I would recommend them to anybody how is buying fishing equipment big well done to all the team and thank you very much for your help
17 October 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Lee,
Hi Lee,
Thank you for taking the time to leave such a great review!
We’re really pleased to hear you’re happy with your Tempest 200 and Skull Cap, and that the team were able to help you quickly whenever you got in touch. Providing fast, helpful service is exactly what we aim for.
Your recommendation means a lot to us—thanks again for your support, and we hope you enjoy your new setup!
Kind Regards
Emily
Customer Service & Sales Manager
I was replacing and upgrading most of…
I was replacing and upgrading most of my carp fishing setup and emailed the customer service team who were very helpful.
1 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Andrew,
Thank you for your great review!
We’re really pleased to hear that our customer service team could help while you were upgrading your carp fishing setup. It’s always important to us that you get the right advice and support when making those decisions.
We appreciate you getting in touch and choosing us, and we hope you enjoy your new gear. Tight lines!
Kind Regards
Emily
Customer Service & Sales Manager
Great communication & fast delivery
Great communication & fast delivery
Very helpful staff
1 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you so much for your kind words! We're really glad you had a positive experience with our team. Providing clear communication, quick service, and helpful support is always our goal, so it’s great to hear we delivered. We truly appreciate your feedback and look forward to assisting you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
I used to use these guys…
I used to use these guys consistently,constant orders normaly fast and efficient. Now 2 years on delivery times are slow normaly having to email to get it sent. Recommended people for them to have the same problem, disappointing! Guess I'll go back to angling direct from now on
27 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Thomas,
Thank you for your feedback, and for your continued support over the years — it really does mean a lot to us.
We’re genuinely sorry to hear that your recent experiences haven’t matched the fast and efficient service you were used to in the past. That’s certainly not the standard we aim to maintain. Over the last couple of years, we’ve experienced some changes in demand and operations, but we fully recognise that this should never impact the level of service our customers receive.
We also appreciate you recommending us to others, which makes it even more disappointing to hear that they’ve had similar issues. That’s something we take very seriously and are actively working to improve, particularly around dispatch times and communication.
We’d really value the opportunity to put this right and restore your confidence in us. If you’re open to it, please reach out directly with your recent order details so we can look into what’s been happening and ensure things improve moving forward.
Thank you again for your honest feedback — it helps us do better.
Kind Regards
Emily
Customer Service & Sales Manager
Terrible customer services
Ordered a new wheel barrow, delivered but broken. Tried to message on what’s app as no phone number to contact. Replying within minutes saying they will send out a “screw” when that wouldn’t solve the problem. When I asked for a phone call, no reply!! Have now drove hour there and hour back on my day off, no apology or gesture!! This is my second order on an expensive item that’s broken, my bed chair came broken and had to drive there! Total of 4 hours of driving on my diesel!!!! Terrible customer services!!
3 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Further to our response following your visit to the shop on Monday, I would like to reiterate the following:
We did apologise when you arrived and explained the issue, and we yalso personally apologised while you were taking your barrow to your car—both for the damage caused during delivery and for what you felt was a breakdown in communication regarding your request for a callback.
As explained at the time, we aim to respond to all messages within 24 hours. My colleague Page picked up your initial message that morning and, due to its timing, was able to respond quickly. However, there were other messages and callback requests ahead in the queue. Before she had the opportunity to follow up further, you had already sent multiple additional messages—ranging from requesting a call to informing us you were on your way—followed by another message shortly after.
As you saw upon arrival, the shop was particularly busy due to the bank holiday, with several staff assisting customers in-store. This understandably impacted response times, as most team members (aside from myself) were engaged on the shop floor. Nonetheless, we would have responded as soon as we were able.
Please also note that our system organises messages by the most recent timestamp. As a result, repeated messages can inadvertently delay a response, as they move the enquiry further down the queue.
Once again, we sincerely apologise that your barrow arrived damaged. However, we replaced it as quickly and efficiently as possible upon your arrival.
Kind Regards
Emily
Customer Service & Sales Manager
Useless
Useless. Feels like a wind up trying to get hold of them over days at a time on WhatsApp.
I can see why they don’t have any phone numbers to call, I’d give them no stars if possible as 1 feels very generous.
Avoid at all costs.
1 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Stuart,
We’re really sorry to hear about your experience and completely understand your frustration.
This is not the level of service we aim to provide, especially when it comes to being accessible and responsive to our customers. We apologise for the difficulty you’ve had trying to reach us via WhatsApp and for the lack of timely communication.
Your feedback regarding contact options has been noted, and we appreciate how important it is to be able to speak to someone when you need support. We’re currently reviewing how we manage customer enquiries to ensure we’re more responsive and easier to reach.
We’d really like the chance to look into this for you and put things right. Please do reach out to us again with your details, and we’ll prioritise your enquiry.
Thank you for your feedback — it’s important in helping us improve.
Kind Regards
Emily
Customer Service & Sales Manager
Brilliant service as always 🌟🌟🌟🌟🌟
1 April 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Anthony,
Thank you for the fantastic 5-star review!
We’re really pleased to hear you’ve had another great experience with us — your continued support means a lot. We look forward to helping you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Total dissatisfaction with the service…
Total dissatisfaction with the service I have received following a recent order placed with Total Fishing Tackle.
This was a significant purchase for us, totalling in excess of £1,000, and as such, we expected a level of service and communication that reflected the value of the order. Unfortunately, this has not been the case.
After placing the order on Saturday evening and paying for next-day delivery, we received and automated initial communication to confirm that the order had been processed or transferred to the warehouse for dispatch. Following this, there was a complete lack of any meaningful update.
Over the course of several days, we made multiple attempts to contact the company through all available channels to obtain an update or estimated delivery timeframe. Disappointingly, there appears to be no direct contact number, and none of our enquiries received a response. This lack of accessibility and customer support is extremely concerning, particularly given the value of the order.
It was not until Tuesday evening that we finally received any form of update, at which point we were informed that the items had been dispatched. This falls well short of the next-day delivery service that we had paid for, and the absence of communication throughout the process only added to the frustration.
At no point were we proactively informed of delays, nor given the opportunity to rearrange delivery or cancel the order if the agreed timescales could not be met. This level of service is, in our view, wholly unacceptable.
For a company operating in this space, particularly handling high-value orders, clear communication and reliable delivery commitments are essential. Regrettably, this experience has not met even the most basic expectations.
I hope this feedback is taken seriously and used to improve both communication processes and customer service standards going forward.
31 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Dan,
Thank you for taking the time to share your detailed feedback — we’re genuinely sorry to hear about your experience.
We fully appreciate how frustrating this must have been, especially given the value of your order and the expectation set by selecting next-day delivery. On this occasion, it’s clear we fell short both in terms of delivery timescales and, just as importantly, communication.
You should never have had to chase for updates, and we sincerely apologise for the lack of response across our channels. This is not the level of service we aim to provide, and we understand how disappointing it must have been to receive no proactive communication regarding the delay.
Your feedback regarding accessibility and the need for clearer, more timely updates has been noted and will be taken seriously as we review and improve our processes. We are actively working to ensure better visibility on orders and more responsive customer support, particularly for high-value purchases.
We’d really appreciate the opportunity to look into this further and make things right. Please could you contact us directly with your order details so we can investigate and assist you personally.
Thank you again for your feedback — it’s invaluable in helping us improve.
Kind Regards
Emily
Customer Service & Sales Manager
Great service again from Total Fishing Tackle
I'm constantly dealing with Total Fishing Tackle and every time from purchase to delivery is a smooth process. I have to praise Larry from customer services who i deal with on WhatsAp he sorts out what i require if i can't do it myself on the website hastily and always without issue. TFT are generally that good to me i rarely use anybody else thesedays.
31 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Scott,
Thank you so much for your kind words and continued support — it truly means a lot to us!
We’re delighted to hear that your experience with us, from purchase through to delivery, has been consistently smooth. It’s especially great to know that Larry has been able to support you so effectively on WhatsApp — we’ll be sure to pass on your praise to him.
We really appreciate your loyalty and are glad to be your go-to choice. If there’s ever anything more we can do for you, don’t hesitate to get in touch.
Kind Regards
Emily
Customer Service & Sales Manager
Always top service and competitive…
Always top service and competitive prices from Total tackle. Exchanged goods 3 months after Christmas no questions asked.
28 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Neal,
Thank you for the great review!
We’re really pleased to hear you’re happy with both our service and pricing. It’s also fantastic to know the exchange process was smooth and hassle-free for you—even a few months down the line, we always aim to keep things as easy as possible for our customers.
We really appreciate your support and look forward to seeing you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Mislead about having stock when ordering
EDIT: To give them credit, the customer service people I dealt with were very good.
Ordered a rod from them at the Doncaster carp show. Was told it would be with me before the end of the week. Received an email on the Monday telling me that what I'd actually been sold was a pre order and they have no idea when it will be delivered.
Not got to wait days for a refund and won't have the rod when needed.
21 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Paul,
I can confirm that we’ve spoken and your order has now been dispatched. It is due to arrive with you by Tuesday.
We sincerely apologise for the delay, which was not anticipated at the time of your purchase at the show.
We hope we’ve been able to put things right and improve your experience.
Kind Regards
Emily
Customer Service & Sales Manager
I ordered 3 rods 6 days ago
I ordered 3 rods 6 days ago, and they are still showing as processing. I am going to France in two days' time and would like to take the rods, so I emailed this morning to be told they will hopefully be dispatched in the next couple of days, which is over a week after I ordered them.
I ordered a bait boat from them last year on next-day delivery, but this took over a week to arrive.
I am not impressed.
23 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Jeff,
Hi, thank you for your review—we’re really sorry to hear about your experience and completely understand your frustration, especially with your trip to France coming up.
This isn’t the level of service we aim to provide, and we apologise for the delay and lack of clear communication around your order.
We’re pleased to confirm that we’ve now resolved the issue with your rods, and they have been dispatched on a next day service, so they’ll be with you tomorrow in time for your trip.
We truly appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused. We hope this helps restore your confidence in us, and we wish you a great time in France. 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Total fist class company
First class in my opinion. Customer service very good. Best price on line without doubt. Only thing I think that would improve their sales is to have a dedicated sales/orders line but no number available. Top class company and staff
11 March 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Dave,
Thank you for the great feedback!
We’re really pleased to hear you rate us so highly on both customer service and pricing—it means a lot to the team.
We also appreciate your suggestion regarding a dedicated sales/orders line. It’s something we’ll definitely take on board as we’re always looking for ways to improve both our service and accessibility.
Thanks again for your support—we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
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