Torrid Reviews 482

They can't even get the right name on the shipping label, and want to context the refund. I am so done with this company

Customer services is unreal
Every single time I send back return , you have to call few time before it credit back to the original form payment . And this return by accident I forgot to mark off , that I was also returning pair of Jeans and let see if they credit me . Remember as customer we can make your business or break it and looking at this comment you doing good job on your CEO

NEVER ORDER ONLINE.

This will be my first and only time buying through Torrid. I placed an order online for clothes that were on clearance. I waited weeks and then it the tracking said it had arrived. It did not. It was nowhere to be found.

I emailed customer service. They told me to go to the post office and ask them as well as my neighbors. Did it, no luck. Next they said they accused me of entering the wrong address which I did not. But offered to reship the package. At this point I would rather have a refund. They would only give me a 60% refund saying that I should understand that they are out a lot of money between the items I bought on clearance and them shipping the products again. Essentially saying i should be willing to pay some money for getting nothing. And what's worse is I paid for shipping insurance. Which is supposed to cover the liability of it getting lost,stolen, or delivered wrong. But they won't even address that one. Tried to get them to own up a bit and now they are ignoring me. Do not buy from them it is not worth the headache.

I would give a 0 if I could. They rip you off for postage and the taxes you paid. DONT BUY FROM TORRID!

As a 64 year old, clothing was difficult to find as a plus size person. I Giggle and am filled with joy when I receive a package from Torrid. Their clothing and shoes fit true to size. If ever I had a return, due to fit or style, I would go directly to the store and I would never have a problem. The sales clerks are always helpful and courteous. I love Torrid.

Horrible customer service. Their jeans didn't fit me, so I called to figure out how to do an exchange, but they didn't answer for an hour. I decided to come in person, 40 minutes away, to do the exchange and they wouldn't help me because I had the receipt, but not the tags. If they had answered the phone in a timely manner I would have saved the tags. When I asked her what I'm supposed to do with jeans that don't fit me she recommended selling them on Poshmark! I spoke to the store manager and corporate and they said the same thing. I can't believe they'd rather me be unhappy with my purchase than keep a customer. I will never shop there again. Absolutely ridiculous return policy that I've never heard of at any store. On top of all of this, I wasted time and 80 minutes worth of gas money, and now I'm stuck with jeans that don't fit me.

Wow! I am shocked at reading all the poor reviews. I am new to Torrid. Only started shopping there a couple months ago but have placed a dozen orders now and no problems at all. They email you right away with the confirmation and most orders are shipped within 1-3 days. I’ve received orders in the same week I’ve placed them! Only 1 item out of about 50 has been canceled. I will say their email customer service takes about 5 days to get back to you but other than that my experience with them has been awesome. BEST bras I’ve ever had. On par with Fredericks of Hollywood. I’m so excited I found them and plan to do a lot more shopping with them!

I got amazing customer service in store HOWEVER, the online shopping was an ABSOLUTE SCAM. I ordered my daughter $100 worth of bras IN STORE from their website because they didn't have anything in stock, this was for my daughters christmas present so no biggie, well until yesterday I had heard NOTHING no email no tracking number NOTHING, we'll I call the store they can't find record of the transaction (I was literally holding my reciept) eventually they find it and a tracking number that literally said "no shipping information available" they then tell me to call customer service HOW IS THIS SOMETHING I SHOULD HAVE TO DO, I call customer service the woman I spoke to was an absolute B1TC4 to me on the phone made three attempts to deny me a refund everything from saying since the online account was in my MINOR daughters name theu had to speak to her when the purchase was made BY ME, IN STORE, with MY bank card which I shut down very quickly then it became "she couldn't authorize a refund" then 5 more minutes of me shutting her down she finally and exceedingly rudely said "fine here's your refund bye" and hung up the phone. I'll tell ya what Lane Bryant and Frederick's of Hollywood will get my business before this dumpster fire of an organization will again, which really upsets me because the two ladies that helped me in store when I made the purchases were absolutely AMAZING.

I used to only buy Torrid leggings. Yes, they were expensive, but they lasted a long time, weren't see-through, and fit was great. The last few times I've purchased them, the quality has been terrible. They start falling apart at the seams after just a few weeks of wear and are completely see-through when I bend over. Two of the three pair I've gotten also seem to be stitch together slightly incorrectly, making them somewhat uncomfortable. I won't be buying anything from torrid anymore. I wish they would stop messing around and just make quality products again.

Do not shop online or in store at this place. They charge your card and all day I was thinking g I was done looking for an outfit I need by tomorrow. They cancelled it and didn’t even tell me and then had my money pending for a week. Th are us done bull crap. This Torrid is Not a good company to spend your money

Absolutely terrible customer service. If you don't pay by 5 you apparently get a late fee. Well then got a late fee for the late fee and instead of being helped, I was hung up on. Paying those off an closing my card. I've been a loyal torrid shopper for years and never paid anything late! Disappointed is an understatement!!!!!!

I did not receive anything from them. They claim it was both delivered and signed for. We have a security camera and nothing ever arrived. Then I asked for my money back (I did buy the insurance from them too) and they offered 30% back. I asked for 100% so they offered 40%. Eventually they went up to 70% saying the sale they were running hit them hard. I gave up at this point. Still havent received the 70%.

Their company made an error with torrid cash. I had tried to chat with them over online, they claimed everything was fine on their end, must be me so I can do it over phone if I wanted, so I just resumed my order and placed it. 5 days later I had recieved a confirmation for my order being placed but nothing saying it was shipped so I called them. After placing me on hold for 25minutes they finally get back to me and tell they just cancelled my whole order!!
While I am here ranting too, their quality has gone down significantly too. Here I was so excited about their canada currency exhchange and lower shipping prices but it comes at the price of their clothing losing any quality it once had and now being comparable to shein. Sadly I don’t think I’ll be shopping there anymore.

I almost shop exclusively online. ANY time I have had a problem, all I had to do is reach out to customer support. I am not employed by Torrid and the only reason I have biased is because of my positive experiences with them.

I am officially off your mailing list. You decide to send me a reminder on something I viewed at double the price, for a summer shoe, and it’s almost October. Torrid BYE!

The clothes are so expensive, and they are made cheaply, you guy trying to get more money from women that wear bigger sizes. The clothes fall apart so fast.

THIS IS SO UPSETTING!!! EVERY ORDER WITHIN THE PAST 4 MONTHS I HAVE BEEN ORDERING ONLINE.. AND CANCEL MY ITEMS!!!!!!!!! TORRIDS DO BETTER!! EVERY ORDER I HAVE DONE CHECK MY STATUSES. ALWAYS CANCELING MY ORDERS/ITEMS THAT I WANT!! THIS IS VERY DISAPPOINTING I AM A PISSED OFF CUSTOMER! IM TIRED OF NOT GETTING WHAT I ORDERED. THE 2 BRAS I WANTED SO BAD I CANT GET!!!! WHYY!!! I AM NOT A HAPPY TORRID VIP CUSTOMER!! FIX THIS!! FIX THIS!! I WILL MAKE SURE I WRITE ON EVERY REVIEW HOW BAD THIS HAS BEEN HAPPENING. PAYING FOR MY ORDERS AND 5 DAYS LATER CANCEL IT!!!!! I WANT MY REFUND FOR EVERYTHING!! TORRIDS HAVE CANCELED UP TO 8 ITEMS TOTAL. NO HEADS UP UNTIL A WEEK THAN CANCEL WHYYY!!! I WANT A REFUND. THIS IS BEEN HAPPENING SINCE MAY!!!

The sales lady was amazing. Didn't push. Found what I was looking for. Very comfortable shopping experience. Prices are great and great fits. The only complaint is why didn't I ever hear about this store. It's amazing! Going to take all my friends there.

This is a very unprofessional company. You'll happily place an online order thinking everything is fine, then a week later you'll get an email detailing all the items that you won't be receiving because they're out of stock. NEVER get your hopes up thinking that you'll be receiving what you ordered, because it doesn't work that way with Torrid. You most probably will not receive your full order; rather, you'll receive what Torrid decides to send you. Torrid will also keep your shipping charges even though everything you paid to have shipped weren't sent. I'm done with this company! Torrid, count your days, because you'll be joining the other many bankrupt companies closing their doors.

Ordered online and returned to the store and still no credit for the return. When calling the 1 800 number they tell me to call the store, the store says call the 1800 number. It is a purchase and return for $94. No longer will I shop at a store that steals hard earned money.