Torrid Reviews 482

Over the last month I have been visiting the Torrid website and app multiple times to try and order a pair of shoes; something I have done without issue in the past. Although the shoes all appear to be "in stock", as soon as I try to add them to my cart the status changes to "out of stock". This happens with every pair of shoes, not just a select few. Now being as I live in Canada, I thought there must be some kind of error going on so I finally decided to reach out to customer service for an explanation.

Here is why I will not be purchasing from torrid again: the customer service representative told me that Torrid "prioritizes orders from the United States over Canadian orders". So EVEN THOUGH there is stock of the item I would like to order, they will not allow me to purchase it because there's a chance someone from the States will buy them. Whether you realize it or not, this is discrimination.

In light of your governments tariffs and attacks on Canadian Sovereignty, I have started shopping Canadian as much as humanly possible. Torrid was one of the VERY FEW American businesses I was still willing to support, but with the statement from your customer service team, my decision is much easier. Disappointed and disgusted is what I am. As someone who has been buying product from the store before they were even "Canadian friendly", because it offered styles that were flattering and made me feel good about myself, it hurts to say that I will no longer be shopping with you.

I will be sure to pass along my experience with to all of my fellow Canadians who shop with Torrid.

I can't seem to understand how can a company feel free to just change your online order. If it's not in stock, you just don't have it. Don't take my hard earned money and just replace it with something I don't even like just to take my money. As much as I order from online this is the only store I've ever had this happen to me. TORRID NEEDS TO DO MUCH BETTER THEN THIS. WILL NOT BE SHOPPING AT TORRID EVER AGAIN.

Drove in to Calgary - 90 minutes - specifically to go to Torrid, as I needed blue jeans and some shirts.
They advertise that they carry up to size 30. I need a 24 or 26, so well within their selling point.

I get there, and the store was quiet, but there were 3 people on the sales floor being 'busy'. There was only 1 other customer.

It was almost 20 minutes of me trying to hunt jeans down in my size, checking every single pair - there were a lot of jeans (which made me happy when I got in, temporarily) to check - before one of the sales clerks peeled themselves away from rearranging hangers and trying to look busy. There was only 1 clerk who was actually truly busy putting clothing away. The others were trying to look busy, like spacing hangers on the racks.

When I told them I was looking for jeans in my size because the biggest size I saw on the racks and shelves of hundreds of jeans was 16 or 18, I was told outright that 'Oh. We don't carry up to that size in the store. You have to order that online'.

I drove 90 minutes to get fat shamed. Torrid absolutely sucks for having the worst service I've ever seen.

That was a month or so ago and I've told everyone and anyone about it because they don't deserve our business.

Torrid doesn't care about their customers. The chain has changed so much in recent years and not for the better. Online shopping is a nightmare so I stopped doing that and started going to the store in the mall. I had Torrid cash and I was told I could use it in April but not told that certain days in April were the only times the cash could be used. I have $150 in Torrid cash that is useless. It is just not worth all the hassle for me or my friends and family to shop Torrid anymore. I certainly would have remembered when I could use my Torrid cash had I been informed. The store's supervisor told me April and I took that to mean any time in April. At least Torrid got keep that $150 because it's all about the money and not the customer. I will do all my shopping at Maurice's because they care about their customers.

Every other store gives tracking numbers. Torrid does not. I don't understand why not 🙄

Very disappointed I placed an order online, waited over a month, shipping now says delivered and I never received it. Contacted them and of course all they are saying is it is delivered. I WILL NEVER SHOP WITH THEM AGAIN!!!!

Do not even show an interest in this company! I sent them an email enquiring about a product, and I've ended up on their mailing list. I get several promotional emails a day. Each one has an unsubscribe button, which I click on, every time. Have been doing this, several times a day, for about a couple of weeks. I'm sick of it. If you have a bargepole, do not use it to touch this company.

I've been a loyal Torrid customer for a number of years, and I live in the UK, so I'm always stung by import fees and extortionate shipping charges (which of course, is not the fault of Torrid).
99.9% of the time, I'm happy with the items which is always a gamble because I don't return anything that isn't right, due to the cost of return shopping.
However, on my most recent order I purchased a black dress which was advertised as a certain material on their website. When it arrived with me, it's a totally different material and even has a polyester layer that wasn't advertised on the website. I wouldn't have bought it had it been listed correctly, so I reached out to Torrid via email.
I understand we're working on two different time zones, however, their replies have been so unnecessarily slow and unhelpful. I get one response a day, and the response I get is always pointless and looks like it's been typed by AI - always repetitive, going round in circles, and never actually addressing the points in my emails.
They made me send photos and screenshots and all sorts - then they admitted the dress was listed incorrectly (yet this error has still not been rectified on their website?!?!). Then they told me to return it for free using the portal. I tried this and it wouldn't work, so I went back to them and reminded them for the third time that I'm in the UK.
They're refusing to cover the cost of the return shipping even though this error was theirs. I feel like they're dragging their heels so that the returns period ends. I'm having to claim the money back through PayPal because Torrid seem totally unwilling to help.
I spend thousands here every year and the one time I have an issue, this is the level of service I receive... Unreal.

Have have been a loyal Torrid customer for over 15 years. I spent most of my professional life working in finance. I do not believe in store credit cards, but I do have a Torrid account. I would promote their card, because I believe if you manage your account well and pay it off without paying interest, It's a great perk. However,The last couple times I've gone to make a payment, I can't even get into my account. I have called about this several times. Every time I call, I'm told they are very sorry their system is still down. ARE YOU KIDDING ME?????? How long is your system going to be down. I can transfer you to our automated system. NO!!!!! This is very poor customer service. I will be closing this account and I will not be shopping at Torrid any longer.

Made the order online. Was charged for it. And now the status of the order is "canceled ". I didn't get no emails about cancelation,no reason for cancelation. Contacted customer support and they said that payment verification was failed, and the amount of money i was charged for is on hold and will be back to my account in several days. Again, no emails about it,no explanation. I will never shop with Torrid again

Since the tariffs started, Torrid stopped shipping to store in Canada. They won’t give any discounts for shipping to your home. This started since the tariffs were placed on Canada. If my business isn’t important, I’ll boycott them. Canadian only for me. FDT

Not a good place to work! No need for polices and procedures when they don't intend to follow through on them.

Last autumn I was stopped cold in my tracks by a sweater that had gradient colors of rust and blue and a black skulls pattern. I walked in and was assisted to a best possible price by the saleswoman so I could afford to walk out with the item.

HORRIBLE customer service and cancel/change order experience! Something in my cart became out of stock while I was checking out (as soon as I clicked place order) and it had me go back and remove the item before continuing. I removed the item and proceeded to check out. I placed my order and realized that, by removing an item, my shipping address had defaulted to an old address. I immediately sent an email to customer service and I called them to change it and they would not change the address for me. They said that their goal is to get orders out as quickly as possible and that it’s not something they can cancel or change once placed. They asked me to wait to receive the package and initiate a return. I reminded them that I will not receive the package because it’s not my address. They told me they couldn’t do anything about it and to try contacting the shipping courier once it ships and I get a notification with tracking information. This is insane and the worst experience I’ve had with changing or canceling an order. I feel like I just lost $240. Will never place an online order with them again.

I initiated a return
afterwards only a packing slip to be placed in the box popped up on the page.
I had to call and give the info to get the shipping label
I was on hold for 20 minutes
Then they said I have to wait 2-3 business days to get the shipping label. One has to call first then the shipping ;label can be gotten sooner
I WILL NEVER SHOP AT TORRID AGAIN. Everyone else gives you the return shipping label right away without having to call and be placed on hold.

I ordered numerous clothes from their site in January and still yet to receive them. Their site says the package was delivered but it never made it to my house. And no, no one stole them off my porch s my security camera works have picked that up. When asked for ca refund they offered to refund my 50%. This is theft and should refund my full amount. This site is a joke with shipping and customer service. Will never order again and will advise that no one orders.

I have ordered a few times,from Torrid online. I couldn't be more pleased with the speed and service. Talk about hassle-free shopping. And the store associates are so friendly and helpful!!!
I got a couple of "update" emails.......kept me.in the loop but didn't bury me under non stop emails!!! Pickup was fast n easy.
I LOVE it!!!!

I ordered a pair of knee boots and boyfriend cardigan sweater for my wife for Valentine’s Day. I ordered online and did a ship to the store so I can pick up my items. The knee boots arrived at the store but the sweater never made it. I contacted customer service and they informed me the delivery driver took the sweater back to the warehouse BUT there was no more in stock. So they told me they will process a refund with in 5-7 business days. I waited and never got my refund. I called and they told me AGAIN the same thing about waiting 5-7 business days for my refund. I waiting NINE days this time and called and they told me the order had to be cancelled before they issued the refund. And the customer service rep said she personally cancelled it and I should wait ANOTHER 5-7 business days for my refund.
So I would NOT recommend ordering online, it’s best to get the clothes straight from the store. Especially since customer service reps don’t know how to do their job handling online orders

I paid $80 bucks for 4 tops, I'm very dissatisfied with the quality, after washing and putting in the dryer, I just about cried. They were all out of shape, very bad quality!!! Never again 🤨