Topps Tiles Reviews 

6,626
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff across various local branches for being exceptionally friendly, knowledgeable, patient, and always ready to offer helpful guidance during visits. Consumers deeply appreciate the personalized assistance, expert recommendations, and careful attention to detail provided when selecting tiles and building materials for their home renovation projects. Some people were dissatisfied with the delivery process, mentioning unexpected logistical delays, damaged items, and frustrating problems with online ordering systems. A few reviewers also noted poor communication regarding shipment tracking, alongside occasional difficulties involving customer support responses and resolving after-sales service issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, product... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and frustration. Some... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional service provided by staff... See more

Customer service

Consumers find customer service to be generally satisfying and helpful. Reviewers frequently highlight the... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish of my DIY project I have been absolutely delighted with the service at the Spalding branch of Topps tiles. Special mention is well deserved for Leo, his expertise is second to non... See more

Company replied

Rated 5 out of 5 stars

Dolton is amazing he knows everything has an eye for detail as I let him make his recommendations and 10 times out of 10 I have gone with his suggestions- he’s helpful, friendly and generally nothing... See more

Company replied

Rated 5 out of 5 stars

Topps Tiles Solihull Dealt with Martyn the manager who gave me some great advice regarding the tiling of my bathroom. He pointed me in the right direction regarding the items I needed and was good en... See more

Company replied

Rated 5 out of 5 stars

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choos... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,626)

471 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was very pleased with the help I got…

Was very pleased with the help I got when choosing the floor and wall tiles. Dane was nice, friendly and helpful member of staff.

3 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure Dane will be thrilled you highlighted their excellent service.

Rated 5 out of 5 stars

The staff at the Shawfield branch are…

The staff at the Shawfield branch are amazing. They helped me work out how many boxes of tiles I needed, locate what I wanted and return the excess. They were friendly, knowledgeable and offer a great range of tiles.

7 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing this fantastic review. I am sure that the staff at the Shawfield branch will be delighted to see their exceptional service recognised.

Rated 5 out of 5 stars

Topps TilesChesterfield.

Topps TilesChesterfield.
Fantastic experience and excellent Customer Sevice from Natasha who assisted us along the way and helped us pick the right tiles and products needed for our DIY job.

7 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing this fantastic review. I am sure that Natasha will be delighted to see her exceptional service recognised.

Rated 5 out of 5 stars

Craig and Jai at the staples corner…

Craig and Jai at the staples corner store are fab!! Always so helpful and makes me as a female shopper feel so comfortable in asking questions.
Thanks as always!

7 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for sharing this awesome review. I’m sure Craig and Jai are going to be thrilled to see their amazing service getting such a glowing acknowledgment

Rated 5 out of 5 stars

Ryan at the Martlesham branch was…

Ryan at the Martlesham branch was extremely helpful and knowledgeable. Helping us pick the grout colour, adhesive particularly for the tile that we picked and all extra equipment that was needed to tile our bathroom. He even insisted on packing our car! SUPERB!

7 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Ryan. We really appreciate it!

Rated 5 out of 5 stars

Ryan and dom at Martlesham we’re great

7 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Ryan and Dom will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Just received really friendly and good…

Just received really friendly and good advice from Ryan at the Martleshsm store

7 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Ryan will be thrilled to know you mentioned him in your review.

Rated 5 out of 5 stars

Excellent customer service

Had to order extra tiles to finish a job. Initial telephone call and face to face interaction were both very good. Friendly service all round. Thanks Simon (Surbiton).

4 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this great review!

Rated 5 out of 5 stars

The help and service from staff at the…

The help and service from staff at the Scarborough store was excellent. In particular, Keenan who served us with a smile and a happy demeanor made our trip to purchase bathroom tiles a pleasant experience. 5 stars!

4 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this fantastic review! I am sure Keenan and the staff at Scarborough will be thrilled you highlighted their great service.

Rated 5 out of 5 stars

Service exceeded expectations

Excellent service by provided by the team at Topps Tiles Epsom store. Professional, excellent customer service which exceeded my expectations. Will definitely be my go to store in the future.

6 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure the team at Epsom will be thrilled you highlighted their excellent service.

Rated 5 out of 5 stars

Wouldn't use anyone else!

Wouldn't use anyone else. Been using Topps as a trader for 14 years. Not as pricey as others say, very competitive. They've always looked after me. Love the rewards+ incentive. Great place to go in the morning to stock up and have a brew and a chinwag.

25 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for talking the time to post this great review, hope to see you again soon!

Rated 5 out of 5 stars

Just ask for Saint John the store mgr you can’t miss him.

Store manager at New Southgate is very attentive to his customers needs. Amazing service and very helpful. Thank you Mr Saint John and your team

6 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing this fantastic review. I am sure that Saint John will be delighted to see his exceptional service recognised

Rated 5 out of 5 stars

Spalding Topps tiles - Fantastic

From start to finish of my DIY project I have been absolutely delighted with the service at the Spalding branch of Topps tiles. Special mention is well deserved for Leo, his expertise is second to none. When I realised that I hadn't ordered enough tiles my stress melted away Leo's calm "that's no problem .." approach meant that a few days later I have the EXACT same batch tiles, with the prefect colour grout that Leo helped coordinate. Phone call updates and messages exactly as promised. Absolutely outstanding.

6 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing your positive feedback! We're thrilled to hear that Leo made a difference for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, site team couldn't be any more helpful at your Kingsteignton store in Newton abbot. Huge range in stock, everything I needed. Have used in the past and I will continue to do so. Recommended!

6 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

The team at Chester are the best I've…

The team at Chester are the best I've ever seen at a Topps Tiles. Always incredibly helpful, look after me on prices as a trader and get me what I need, when I need it. An easy 5 stars. Keep it up lads.

6 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this great review!

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