Topps Tiles Reviews 

6,584
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and friendly, often going above and beyond to assist. The service provided is frequently highlighted as excellent, efficient, and professional, making the overall experience smooth and pleasant. Many people appreciate the personalized advice and support, noting that staff members are dedicated to ensuring customer satisfaction and making the right choices. However, some customers also noted issues with product quality, including tiles cracking or receiving incorrect items. There were also instances of poor communication and dissatisfaction with customer service aftercare, particularly concerning delivery problems like delays, damaged goods, or unreasonable expectations for inspection. A few people also experienced long wait times or difficulties with order returns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Service

Customers had positive experiences with service, often highlighting the efficiency, helpfulness, and product... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Order

Consumers find order experiences to be ambiguous, with some reporting efficient processing and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Topps tiles have been top class with customer service. I recently purchased a number of tiles for my new kitchen . After our kitchen was completed we some how ended up with 6 packs unused so obviously... See more

Company replied

Rated 5 out of 5 stars

I’ve used the Kings Lynn branch several times recently. Tim was extremely helpful going the extra mile to locate product and actually ringing me to let me know search results (quite rare these days in... See more

Company replied

Rated 5 out of 5 stars

We have recently visited the Hillsborough store and was guided through the range by Ellie. What a fabulous person who represents the company so well. Her product and technical knowledge was so impres... See more

Company replied

Rated 5 out of 5 stars

This branch has a good reputation locally for great customer service and I would agree Over the last four years I have refurbished a bathroom hall and kitchen and every time I visit the staf... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,584)

419 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent end-to-end service and…

Excellent end-to-end service and excellent quality products 👌 thanks to Amelia and the very helpful guy on collection day (apologies, I didn't catch your name). This was the Pompey centre branch. Thank you 😊

4 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing your positive feedback! We're thrilled to hear that Amelia made a difference for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Natasha made this experience as…

Natasha made this experience as painless as possible. Very helpful and knowledgeable. Chesterfield Topps Tiles

4 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Natasha. We really appreciate it!

Rated 5 out of 5 stars

Very professional

Very professional, knowledgeable, and friendly staff. Leon, the Customer Service Agent @ Penge Branch, was exceptional, extremely, helpful & pleasant. I will be purchasing all of my tiles for my new house from the Penge Branch, because of my great experience. Thank you Leon.

3 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Leon will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Excellent service

We were very impressed by Graham on our visits to the Aberdeen branch.
Helpful, polite and knowledgeable about the products.

3 August 2026
Unprompted review
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Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Graham will be thrilled to know you mentioned him in your review.

Rated 5 out of 5 stars

Dolton is amazing he knows everything…

Dolton is amazing he knows everything has an eye for detail as I let him make his recommendations and 10 times out of 10 I have gone with his suggestions- he’s helpful, friendly and generally nothing is too much trouble for him he brings everything out to my car takes care in packing it in nicely! Best customer service Dolton big THANK YOU 🙏

2 August 2026
Unprompted review
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Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Dolton will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Great customer service at Hounslow and Sunbury Branches

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choosing tiles and answer all our questions. Great customer service!

1 August 2026
Unprompted review
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Reply from Topps Tiles

Thank you for posting this great review!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, friendly and spent time with me to find what I was looking for.

31 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review, hope your project went well!

Rated 5 out of 5 stars

Every time I shop in the Saint Albans…

Every time I shop in the Saint Albans branch it is a pleasure
Sharon,Conrad and Matt are doing the things very easy for me,they are really good and rare people to work with,thank you

29 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Sharon,Conrad and Matt will be thrilled to know you mentioned them in your review.

Rated 5 out of 5 stars

Top service from Topps Tiles

Excellent customer service at Topps tiles Northampton, especially from Helen who was most helpful.

22 June 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I'm sure Helen will be thrilled to know you mentioned her in your review.

Rated 5 out of 5 stars

Anastasia - the best

Just a note to say Anastasia was amazing. She helped me choose tiles and gave such great advice with zero pressure. Her customer service was outstanding. Please pass on my thanks!
A Revan

25 July 2026
Unprompted review
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Reply from Topps Tiles

Hi A Revan, thanks for posting this great review!

Rated 5 out of 5 stars

Rhia was absolutely amazing

Rhia was absolutely amazing. I’ve never had such a positive experience at any business I have visited. It’s clean, welcoming, and the staff are brilliant. What more can you ask for? We were in and out with what we needed within 20 minutes. Absolutely amazing!

25 July 2026
Unprompted review
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Reply from Topps Tiles

Hi Rhia, thank you for taking the time to post this wonderful review!

Rated 5 out of 5 stars

Great service from Jay at the Tunbridge…

Great service from Jay at the Tunbridge Wells store today. He was very helpful and knowledgeable. Great customer service, thank you.

24 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I'm sure Jay at the Tunbridge Wells store will be thrilled you highlighted their excellent service

Rated 5 out of 5 stars

Great products

Great products, good prices, excellent staff and knowledge

21 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Leslie, thank you for taking the time to post this wonderful review

Rated 5 out of 5 stars

This review is for the Ayr Branch of…

This review is for the Ayr Branch of Topps. Ordered some wall panels to be delivered by DX. Delivery was incomplete and my missing panel was tracked by DX all the way to Exeter via Swansea! Topps in Ayr were chasing DX to resolve but in the end DX stopped replying to their emails. Eventually panel returned to Topps as damaged which is unsurprising given the number of transshipments it had. DX didn’t think of telling Topps it was being returned.
Throughout all of this the team at Ayr kept me up to speed on the latest DX disaster and ordered me a replacement panel which arrived without incident. So big shout out to Andy at Topps Ayr for sorting the mess out so efficiently and keeping me informed . DX get 0/10. If any Topps management read this, 1. ditch DX as they’re doing your company no favours. 2. Give Andy in Ayr a raise!

22 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your review,, sometimes delivery's do not go as planned but I'm glad Andy at our Ayr store managed to sort out this delivery issue for you

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