I like about those surveys I'm answering, I'm learning new things and assess their uses in my daily life. But sometimes I can't answer surveys because it says I'm not qualified, actually it happens fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Majority of surveys are easy to navigate and give your responses. However there are times when you invest a significant amount of time ( over 15mins) and have completed 90% of the survey only to have... See more
Company replied
You constructed the survey to qualify for more surveys in the future. I seem well. I hope to qualify for more surveys in the future. I have gotten more disqualifications in the past than normal.And wh... See more
Company replied
A few problems recently - every invitation to complete a survey when clicked resulted in my being told the survey was no longer available. As soon as I cleared by Toluna cookies all was well! I'm no... See more
Company replied
Company details
- Market Researcher
- Media and Marketing Agency
- Media Company
- Online Marketing Agency
- Software Company
- Web Hosting Company
About Toluna
Written by the company
You can also download our app for free and enjoy the experience on the go!  
|
Contact info
United States
- https://www.toluna.com/contact-us
- www.toluna.com
4.2
Great
241K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Toluna
Hello,
Thank you kindly for taking the time to rate us! We'd really appreciate it if you could let us know at https://www.toluna.com/contact-us what we can do to improve so that you can benefit from the 5 star experience that you deserve!
Best wishes,
Toluna Team
A complete disappointment
First of all, even after completing all the profile surveys, they hardly ever provide a survey, only for you to be expelled from it before you can finish, redirecting you unexpectedly with some justification that lacks common sense, and they even give you a “reward” for your time that the word “miserable” doesn’t even begin to describe.
As if that weren’t enough, besides how hard it is to earn a considerable number of points, the amount required to redeem any reward is excessive.
19 July 2026
Too many offers that I don't qualify
Too many offers that I don't qualify. Once started, surveys good, sometimes slow.
14 July 2026
Reply from Toluna
Hello,
Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better.
Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification.
Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached.
Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve!
Sincerely,
Toluna Team
IT IS VERY HARD TO GET A SURVEY TO…
IT IS VERY HARD TO GET A SURVEY TO ENTER IT IS RUSTRATING SOMETIMES
THANK YOU
TED WELLS
18 July 2026
Cut Off From Surveys
For years I have been doing Toluna surveys now all of a sudden I can't get in anymore. However, you keep sending me surveys.
11 July 2026
Easy thankyou
19 July 2026
es war alles supper gut!
19 July 2026
I've only just signed up recently
I've only just signed up recently, but so far it's great, the easiest app to use compared to others out there. The layout is easy to use.
19 July 2026
Reply from Toluna
Hello,
Thank you kindly for taking the time to rate us! We'd really appreciate it if you could let us know at https://www.toluna.com/contact-us what we can do to improve so that you can benefit from the 5 star experience that you deserve!
Best wishes,
Toluna Team
I’ve had a good experience with Toluna
I’ve had a good experience with Toluna. The surveys are easy, the app is simple to use, and the rewards are real. It’s a great way to earn a little extra money in your free time.
14 July 2026
Much improvement required on speed up…
Much improvement required on speed up the reward redemption period. Currently its around 1 mth. Way too long
14 July 2026
Easy survey s not long to make boring
19 July 2026
i believe the recording of my age …
i believe the recording of my age measures the prospect of me continueing with the assessment
14 July 2026
Good Surveys
14 July 2026
The best experienced in the Company was…
The best experienced in the Company was for having promoted. And made me good life easy and my family.
14 July 2026
Finally got to complete a survey
19 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.