I love using TodayTix for their excellent ticket offers, lottery tickets and Rush. Great value! When trying to claim my lottery win tickets recently, though, I had a technical issue that meant I lost... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cheyenne SAVED us when we bought tickets for the wrong day and missed our show! By allowing us a voucher, we were able to get tickets to the show the next day, and we so appreciate Cheyenne’s kindness... See more
Company replied
I had Alex help me manage my purchased show tickets after a health emergency meant we could no longer attend. He was most helpful and consderate, didn't ask many questions, and issued my prefer change... See more
Company replied
Wonderful customer service from Sam who went out of their way to help me when I couldn’t attend a show. Went beyond the normal ‘computer says no’ attitude of customer service at other companies. I... See more
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Company details
Information provided by various external sources
TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer. TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next. We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company. Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
Contact info
New York, United States
- www.todaytix.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Last minute ticket cancellation
I emailed the customer service team to enquire if it was possible to cancel my booking as I had been struck down with tonsillitis, despite not having ticket protection linked with my purchase. The consultant who swiftly replied (Marika) was incredibly helpful and was able not only to cancel my tickets but also sent a gift voucher with the same purchase value as a sign of good will.
Such great customer service!
15 June 2026
Reply from TodayTix
Thank you for this and we hope you're feeling better! Marika is brilliant and we're so pleased she could sort everything so quickly and make sure you had a voucher to look forward to. We'll pass your kind words along and hope to see you booking with us again soon!
Quick, compassionate action and response.
Quick, compassionate response from customer service from Sam.
14 June 2026
Reply from TodayTix
Thanks for sharing this! Really pleased Sam could deliver such a quick and compassionate response. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Sam was super helpful with my request
Sam was super helpful with my request. Love TodayTix
14 June 2026
Reply from TodayTix
Thanks for sharing this! Really pleased Sam could deliver. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Cheyenne was super helpful
Cheyenne was super helpful, and kind while looking up information for me. I very much appreciated the help and the professionalism!
13 June 2026
Reply from TodayTix
Thank you for this! Cheyenne is brilliant and we're so pleased she could be so kind and professional. We'll pass your kind words along and hope to see you booking with us again soon!
Sam helped me resolve an issue with my…
Sam helped me resolve an issue with my vouchers which weren’t working
13 June 2026
Reply from TodayTix
Thanks for sharing this! Really pleased Sam could step in and get the vouchers sorted. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Sam’s service was exceptional
Sam’s service was exceptional, attentive and responsive. He dealt with our urgent query with compassion, support and professionalism; this lead to a mutually beneficial outcome and satisfaction for my boyfriend and I.
This personal touch and dedication was a great representation for both the production and venue and would ensure our repeat custom with both in the future.
Thank you very much Sam, you saved our evening!
12 June 2026
Reply from TodayTix
Thanks for sharing this! Really pleased Sam could step up and deliver such an exceptional experience when it really mattered. We'll be sure to pass your kind words along. We hope to see you both back with us soon!
Excellent service
Excellent service from Sam who sorted out my mistake of mis-spelling my email address when booking a theatre ticket.
12 June 2026
Unprompted review
Reply from TodayTix
Thanks for sharing this! Really pleased Sam could sort the email issue so efficiently. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Michael was very helpful and i didn't…
Michael was very helpful and i didn't have to wait long for a reply back
12 June 2026
Reply from TodayTix
Thanks for sharing this! Really pleased Michael could deliver such a helpful and prompt response. We'll be sure to pass your kind words along. We hope to see you back with us soon!
I had a problem with my account when i…
I had a problem with my account when i got a new phone and SAM got it resolved in 5 minutes.
The problem was looked at immediately and Sam understood my inquiry and looked into the matter and fixed it.
So now i am able to buy tickets today with all the rewards due to me with my level.
12 June 2026
Reply from TodayTix
Thank you for your review! A new phone causing account headaches is such a frustrating situation and we're really glad Sam could get it all sorted in 5 minutes and make sure your rewards and level were all still there. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
Customer service with Sam was clear and…
Customer service with Sam was clear and helpful through the online chat. My question was quickly resolved and dealt with.
12 June 2026
Reply from TodayTix
Thank you for your review! Really glad Sam could be so clear and helpful via chat and get everything resolved so quickly. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
I prefer to speak with a person when i…
I prefer to speak with a person when i have an issue
11 June 2026
Unprompted review
Reply from TodayTix
Thanks for sharing this! We hear you — sometimes you just want to talk to a real person. While we don't offer an inbound phone number, our live chat support connects you straight to a member of our team and is available on both the web and app. We hope to be of help next time!
Just thought I had bought decent…
Just thought I had bought decent tickets, since the tickets were not at the end of the row. Then when the tickets were confirmed, it said there's a pillar blocking our view. That was not mentioned when I bought the tickets. How ridiculous is this? Definitely find it's hard to trust them. How super super disappointing. We would've paid more if we had known.
11 June 2026
Unprompted review
Reply from TodayTix
Thank you for sharing this. We're sorry the pillar came as such a surprise. Restricted view attributes are shown at the point of seat selection before checkout, so the information was available before the purchase was completed. We completely understand it can be easy to overlook and we're sorry it wasn't more prominent.
Reply from TodayTix
We're really pleased we could make such a great impression. We hope to help you find your next show very soon!
Alex was very helpful
Alex was very helpful. I accidentally booked the wrong date, so I chatted with them through the Help Chatdesk. Sorted me out straight away!
11 June 2026
Reply from TodayTix
Thank you for this! Alex is great and we're so pleased they could get the booking sorted so swiftly. We'll pass your kind words along and hope to see you booking with us again soon!
Customer service is the best part of this app other than affordable theater
I had a bit of difficulty in communication, but it was very quickly and professionally resolved. This is what I appreciate so much, the mature and responsible handling of a potential conflict. Kate was especially helpful in resolving my issue. Alex and Marika (gorgeous name) handled themselves professionally, and I appreciate their decisions to have Kate make the final resolution. Overall, I have had a fabulous experience with this company and customer service. There are some policies (that are completely understandable) that sometimes make it difficult to return tickets. Even with these policies, customer service does their best to do everything they can to resolve any issues. The nature of the app is that the tickets are essentially final sale, and there is very little that can be done once tickets are purchased. This is communicated very clearly, and is definitely the trade-off for such affordable shows! All that being said, customer service staff does an excellent job navigating difficult situations.
10 June 2026
Reply from TodayTix
Thanks for sharing this so generously! We're really pleased Kate, Alex and Marika could handle things so professionally and find a resolution that worked. We'll be sure to pass your kind words along to all three. We hope to see you back with us for your next show soon!
Kind Customer Service
We buy most our tickets through here as it's easy to book and cheaper tickets than other places. Good reminders on the app, and gold member status has perks.
We had a particularly good experience with Finnian in customer service who approached a delicate matter with kindness and was able to provide credit for us to rearrange the show.
10 June 2026
Reply from TodayTix
Thanks for sharing this! Really pleased Finnian could approach things with such sensitivity and get the credit sorted so you can still look forward to the show. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Lucy was amazing and so helpful!
10 June 2026
Reply from TodayTix
Thank you for this! Lucy is brilliant and we're so pleased she could be so amazing and helpful. We'll pass your kind words along and hope to see you booking with us again soon!
Thank you so much for the help today
Thank you so much for the help today, it was greatly appreciated, we had an unexpected emergency today with my husband
10 June 2026
Reply from TodayTix
Thanks for sharing this and we hope everything is okay with your husband. We're really pleased we could be there to help when you needed it most. We hope to see you back with us soon.
Finnian was fantastic!
Finnian was fantastic. He kept me posted while he read my *long* explanation of my ticket issue, was very understanding and was able to accommodate my request. I’m a big fan of this app, and getting this kind of excellent customer service really seals my loyalty.
9 June 2026
Reply from TodayTix
Thanks for sharing this! Keeping you posted throughout a long explanation and delivering — really glad Finnian could make that happen. We'll be sure to pass your kind words along. Your loyalty means the world to us and we hope to see you back soon!
Prinna was so kind and patient
Prinna was so kind and patient, and the query was dealt with smoothly and swiftly! Appreciate it TodayTix! Love the app so much!
9 June 2026
Reply from TodayTix
Thank you for your review! Really glad Prinna could be so kind and patient and get everything dealt with so smoothly. We'll make sure she knows how much it was appreciated. We hope to see you booking with us again soon!
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