The team exceeded my expectations in measuring me for shirt size and checking which shirts of my choice were in stock, and then ordering others for next day delivery. They showed great product knowl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery well managed and within a short window T shirts are of a good quality and I feel certain they will wash up well The sizing was as expected although they are quite long for the... See more
I wanted to take advantage of the five T shirt offer, but found the number of options slightly confusing whilst ordering After placing the order I contacted customer service to confirm I had completed... See more
Bought two t-shirts in the sale for £8 each - down from£25. Absolute bargain! Quality was fabulous and wouldn’t have been disappointed at full price. Delivery was quick and efficient.
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great t shirt price in sale
Great price in sale, prompt and easy delivery and pick up and finally a great quality product
5 August 2026
Prompt delivery and quality products.
5 August 2026
Purchased three t shirts
Purchased three t shirts, which arrived on time. Although I have not worn them yet , it did try them for size. The material is light and very good quality. Great price and great service.
5 August 2026
Reply from T.M.Lewin
Hello John, thank you for your feedback.
We're pleased to hear that your T-shirts arrived on time and that you were happy with the quality, feel, and value of your purchase.
It's wonderful to know that you found the material to be light and comfortable, and we appreciate your kind comments about our service.
We hope you enjoy wearing your new T-shirts and look forward to welcoming you back again soon.
Nothing yet received.
I haven’t yet received the goods. So in comparison with other on-line retailers you seem very slow.
5 August 2026
Great value. Great quality.
Bought four T-shirts in the sale.
Excellent value for money, and good quality garments. I particularly like the V-necks, which are hard to find.
Prompt delivery too.
All round great service. Thanks!
5 August 2026
Reply from T.M.Lewin
Hi John, thank you for your fantastic feedback.
We're so pleased to hear that you were happy with the quality and value of your T-shirts, and it's great to know that our V-neck styles were exactly what you were looking for.
We're also delighted that your order arrived promptly and that you enjoyed a smooth shopping experience from start to finish. Your kind comments mean a great deal to us, and we truly appreciate your support.
We look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello, thank you for your review.
We're pleased to hear you were happy with the quality of your purchase and that your order arrived promptly.
We appreciate your support and hope to welcome you back again soon.
Reply from T.M.Lewin
Hi Alan, thank you for your review.
We are delighted to hear you are happy with your Shirt and that you found the right fit for you.
We hope to see you again soon.
Reply from T.M.Lewin
Hi Graham, thank you for your feedback.
We're pleased to hear you were happy with the quality of your purchase.
We appreciate your support and look forward to welcoming you back again soon.
AVOID!! - SHOP IN MOSS BROS OR CHARLES TYRWHITT!!!
I am extremely disappointed with my experience with TM Lewin. Since the company closed many of its stores and moved more heavily online, customer service appears to have become very difficult to access.
After placing my order and paying, I felt completely ignored when I needed assistance. There was no effective phone support available, and attempts to get help were frustrating and unproductive. The lack of communication and responsiveness left me feeling that customer concerns were not being taken seriously.
The company regularly promotes major sales, but in my experience the after-sales service did not match the promises made when taking customers’ money. Because I have been unable to resolve my issue directly with the company, I have decided to raise the matter with my credit card provider and explore any legal options available to recover my funds.
Based on my personal experience, I would not recommend TM Lewin and would advise potential customers to carefully consider the level of customer support available before making a purchase.
1 August 2026
Unprompted review
Reply from T.M.Lewin
Hello, thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and the frustration caused by the difficulties you've encountered when trying to contact our Customer Experience team.
We take comments like yours seriously, and this is not the level of service we aim to provide. We'd very much like the opportunity to investigate your concerns and work towards a resolution.
As your review does not include any order or contact details, we have been unable to locate your account. We have therefore reached out privately and asked you to provide your order number or the email address used to place your order so that we can investigate this matter further.
We appreciate your patience and hope to have the opportunity to resolve this for you as quickly as possible.
**UPDATE**
Thank you for providing the requested information.
We have now been able to locate your information on our system and can see that an active investigation is underway and a senior member of our Customer Experience Team is assisting.
We hope to have this resolved for you soon.
Great chino shorts - great quality and price
These are well made to a good design there is no scrimping on buttons fly or zip.
4 August 2026
Reply from T.M.Lewin
Hello Charles, thank you for your review.
We're pleased to hear that you were impressed with the quality, design, and attention to detail of your purchase.
We take pride in creating well-made products with thoughtful finishing touches, so it's great to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Very good price tshirts
Lovely stripe t shirts excellent material and very quick delivery
4 August 2026
Reply from T.M.Lewin
Hi Sheila, thank you for your fantastic feedback.
We're pleased to hear that you love your striped T-shirts and were happy with the quality of the material. It's also great to know your order arrived quickly.
We really appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Paul, thank you for your review.
We're thrilled to hear that you were happy with the quality of your items, the value for money, and the speed of your delivery.
We appreciate your time to leave feedback and look forward to welcoming you back again soon.
Quick service and impressive quality of…
Quick service and impressive quality of item.
Cheers
4 August 2026
Reply from T.M.Lewin
Hello Nigel, thank you for your feedback.
We're pleased to hear that you were impressed with the quality of your item and the speed of our service.
We really appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Nick, thank you for your review.
We're delighted to hear that you were happy with the quality of your shirts and found them to offer great value for money.
Providing well-made clothing at accessible prices is something we always strive for, and we appreciate your support.
We look forward to welcoming you back again soon.
What's not to like?
Quick orders. Quick delivery. Good communication with email updates. Good price with buying five t-shirts. True fit. Good quality material. Good selection of colours. What's not to like?
4 August 2026
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