Titolo AG Reviews 

the only sneaker shop I order from in Switzerland! honestly best choice of sneakers and nicest customer service! never had any issues with them..even tho my order was delayed due to corona that's to be expected really so can't complain. but everything arrived and was in great condition :)

Ordered a pair of duck camos yesterday. I contacted them that I wanted to cancel my order, they sent me a refund this morning. Normally I would get a refund after several days, weeks and even months from ordering on other sites. Thanks :)

Ridiculously bad. Titolo are holding £182 of my money and I haven’t received them. I ordered them on the 15th of May and I haven’t heard anything since. I have sent them multiple emails and Instagram dms and they haven’t replied. When you’re paying £50 over retail you’d think the service would be a lot better.

I got my order confirmation and haven’t had a cancellation nor despatch notification however they’re happy to hold my money.

Ordered pair of trainers that had sold out everywhere else. Contacted customer service to confirm order was received and got prompt response. Slight delivery delay due to Covid but good service overall

Firstly I received my order in 3 separate parcels..
One order never arrived as they had no stock left of the product I purchased.
However in one of my parcels they had sent two left feet... I sent 4 emails with no response. Eventually I called them and they said they would call me back with a solution and I am still waiting for a reply.. it has now been over 4 days I am still awaiting a response.
So disappointed!

Very very bad service...i have ordered 4 items. Still did not received it. I have send them an email. They are not answering quickly.. They still did not send me my package. I am waiting 3 weeks!!! payed €60 for shipping!!! Ridiculous!!! Very unfriendly service!! I will never order again...
DO NOT ORDER AT TITOLO!!!

Please do not order during this time.
I have already sent a question 2 times that I have not received.
delivery is extremely expensive!!
I have been waiting for an answer and shoes for 2 weeks.
i undrestand they have a lot of work to do but
could be written off..

i’m ordering since 4 years, never got problems. Now,it’s about two months i’m waiting answer about wrong model of pant they sent me. shop told me:sent me back wrong model at your cost and then we’ll send the right pant and money of shipping. I did, and then ghosts.
Would be a pleasure talk whit your.

I have never had such a poor customer experience in my life! I bought a pair of sneakers as a present, two weeks later they tell me there was an error in the order and that the sneakers are not available. They refunded the money without even offering me store credit to choose a different model.
A proper slam in the face!!
This shop is best avoided!!

I'm really happy with the shoes I ordered online at Titolo. After only two days I received my Nike 97 Script Swoosh that I wanted so bad. To my surprise the service I experienced was really good. Even when I called before I bought the pair of shoes (I was unsure because of the reviews here...) and the Customer Service was extremely friendly. Thank you Titolo!

Got a pair of shoes for birthday. Unfortunately they had a manufacture defect. Titolo didn’t want to refund the money but after three weeks of going back and forth they agreed to give a gift card. The shoes I got for birthday was out of stock so I had to order another pair and pay more money. When the new pair arrived they was way to big even though they was the same size as the defect ones. Now Titolo don’t want to change them to a smaller size as they do not accept international returns, according to their Terms & Conditions.

Great delivery, considering shipping the shoes to England from Switzerland. Only problem was he quality of the shoes, which was nearly perfect, but had a few scuffs along the mesh material of the upper, the cause of which could easily be Nike themselves, so I'll give Titolo the benefit of the doubt.

I have ordered a pair of trainers, only after my call after a couple of days I got an email next day saying they cant find the shoes in their warehouse so they refunded me the money back. Very very disappointing. The lady on the phone sounded lovely and polite, but still didn't change the fact that I was extremely upset.. I reckon I should have at least been offered some sort of discount towards my next purchase to make up for this.. You guys need to find a way to smoothen things up with customers you disappoint like that cause you'll drive everyone away.I can see I am not the first person with such experience.

I have order 4 times from that Eshop and the experience is awful!They are amateurs at all.2 times I order after 6 days they said that there isn’t number available for 2 pairs that I order and for the other 2 pairs it’s ok.They don’t reduce the shipping cost and I pay shipping as I have order for 4 pair of shoes!Totally rediculoua way of eshop!The 3rd time I order (big order 680 euro) I wait more than 2 weeks to send me the tracking number of order but nothing!I sent them a lot of emails and after more than one month they replied to me and the excuse was that my mail dropped at junk mail and they didn’t see!!!I ask them you didn’t see a big payment 680 to realize what was that?Never get back answer I get a claim to credit card customer care and I get a refund from card but all these takes me more than 3 months and a lot of papers to fill!!That shop must be banned by security companies to protect customers!!Never order again by this scam!!

Second time I order something and takes more than one week for them to realize they don't have it on stock. Result? Just an email cancelling the order

To whom may concern,

Ordered multiple times, when an item is not available it takes 3-4 weeks for them to realise, they refund you but nothing more.
Once received a 20CHF discount it did not work, informed them about it they never bothered replying = no customer care.

I ordered a pair of Nikes, they were shipped the same day and arrived in Germany very quickly. I already knew the model I wanted and was happy to finally find a shop that still had my size available! I also saw another pair of Nikes that I liked and considered ordering them as well, so I looked at their return policy BEFORE ordering them. After seeing that they do not accept returns, I didn't order the second pair since I wasn't sure whether I would actually want to keep them or not.

Since the store is based and Switzerland, they're not part of the EU and don't HAVE to accept returns of online orders. If it's their decision to run a non-return policy and to miss out on potential extra sales, so be it.
So only order if you know your size and know that you really want to keep that item.

But don't order something and then complain about the company, just because you were too lazy to read the return policy beforehand, like most of those people that gave bad reviews. Don't blame the company for your own mistakes, that's just not fair!

I am happy with my purchase from Titolo and would buy from them again!

My package arrived correctly and product was as described. But be careful , in their Terms and conditions they have a NO EXCHANGE policy.
My sneakers are too big and they do not want to take it back, even if I'm willing to buy another pair shoes and to not ask for a refund.
That's a pretty confusing policy for a sneaker shop, I never had this kind of problem before.
Now I have pair of shoes that I cannot wear....disappointing experience

shopping experience great and fast shipping contrary to other reviews.