Titan Self Storage  Reviews 

853
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably friendly staff for going completely above and beyond to ensure a smooth, welcoming, and entirely stress-free moving experience. Consumers are also deeply impressed by the exceptionally clean, secure, and easily accessible storage facilities provided across their various well-maintained locations. People consistently appreciate the straightforward online paperwork systems and the remarkably helpful guidance offered by expert advisors throughout their entire rental duration. Visitors note that nothing is ever too much trouble for the team, making all daily interactions genuinely pleasant, comforting, and highly professional.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming during the entire storage... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, helpful, and professional... See more

Customer service

People report positive experiences with customer service, noting that staff members are exceptionally... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an overall great process... See more

Facilities

Clients share positive opinions on facilities, noting that the locations are in great areas and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Titan Poole, as we were updating our kitchen, and needed to empty everything! From the first meeting we found the staff to be both extremely helpful, the facility itself was clean and effici... See more

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Corinne and Theo at the Littlehampton storage unit. Theo provided the initial tour of their facilities, showing me a couple of different sized units, which were very cl... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

4.9

Excellent

TrustScore 5 out of 5

853 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(853)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible office staff,manager rude…

Terrible office staff the manager rude and unprofessional to deal with. Actually, took a card payment without my consent! It was due on a Saturday couldn’t get an answer. Office was closed with shutter down! During there advertised opening times. Both ladies rude and unprofessional. Dirty and toilets disgusting 🤢

5 February 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Kelly,
We are really sorry to hear about your experience with us. We have attempted to request more information and get in touch with you through the Trustpilot portal with no reply - I can't seem to find a customer with your details at any of our stores, and we do not currently have a store with two female team members. I would like to get in contact to discuss your experience in more detail and aim to come to a suitable resolution, and ensure we make improvements - we always pride ourselves on the customer experience we deliver so it is disappointing to hear we didn't meet the standards we strive for on this occasion.
Would you be able to contact me direct on contact@titanstorage.co.uk so we can arrange a call?
Many thanks
Dan
National Manager

Rated 5 out of 5 stars

Titan littlehampton, for if you're worried you don't know what you're doing like me!

So I signed everything today for my storage unit. I was shown around, helped when needed and instructions were made very clear.
I may be 34 years old but this grown up stuff still gets to me sometimes! Kay couldn't have been more helpful and friendly. If you're a bit worried like me to do these things, and a bit out of your depth what you're looking for as I was, just know I felt so comfortable.
From being shown around the different sizes, insurance explained and down to being shown how to use the barrel lock.
I also really appreciated not being hounded. I put in for a couple of quotes from different places, others called multiple times a day until I blocked them. I had a follow up call from titan after receiving my quote, explained I was away and would be back. I was called again when I was back and when I went in the first time to look around, there was no pressure. I came back a week later to sign the documents feeling confident. Thankyou

7 March 2024
Unprompted review
Rated 5 out of 5 stars

The team at Titan Bracknell have always…

The team at Titan Bracknell have always been very approachable and keen to help making the whole process easy from choosing a unit to leaving. I would highly recommend using them

24 February 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Ronan, thanks for taking the time to leave a review; we’re chuffed that you had a great experience and we could be of assistance again whilst you were having your renovations completed. We’re really pleased that your renovations are complete and you can go back to enjoying your home. Thanks again for being a returning customer, your custom is really valued - you know where we are if you ever have a storage requirement in the future. All the best, James and Shane @ Titan in Bracknell.

Rated 5 out of 5 stars

Extremely secure and easy to use

Extremely secure and easy to use storage facility. Both Shane and James were extremely helpful and accommodating throughout the time we hired a unit at the Bracknell facility.
We wouldn’t hesitate to use them again in the future should the need arise.

8 February 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Stephen. Thank you so much for your kind words, we are chuffed your house move is now complete and we're happy we could make your time spent with us stress free. If you need us again in the future then please get in touch.
All the best, James & Shane @ Titan in Bracknell.

Rated 5 out of 5 stars

Fantastic team from early engagement…

Fantastic team from early engagement until the end of our storage agreement. Very smiley and warm. They are also very efficient. I'd definitely recommend Titan storage in Bracknell.

8 February 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Romain, it was a pleasure having you store with us whilst your renovation work was being completed, if you ever need us again please feel free to get in touch.
All the best,
Shane & James

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, experienced staff who know how to do things correctly. Very impressed, this company clearly employ the right type of people for the job.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

The best storage facility...

The storage facility is excellent, always clean and tidy and easy to access with good loading access.
The standout from all other storage facilities is the customer service, James from Day 1 has been outstanding. Friendly, accommodating and always puts the customer first - a dying trait, but hugely valued.
Highly recommend.

12 December 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Gareth, thank you for your kind words - we will do our best to make sure we continue to provide you with the same quality of service that made you choose to store with Titan whilst you are awaiting your house move to complete.
Look forward to seeing you in store soon.
All the best,
James & Shane.

Rated 5 out of 5 stars

Fantastic customer service

I contacted Bracknell Titan because I needed to find a storage unit for my business. There were lots of different options and I found a unit that was perfect for what I needed. The entire building itself was always kept very clean and tidy and it was easily accessible. The manager, James has always been so friendly and approachable. He has gone above and beyond on more than one occasion to help and accommodate throughout my hire period. I would not hesitate in recommending Titan to anyone who needs a storage unit.

20 November 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Rob, It was a pleasure having you store with us for your business needs, and should you need us again in the future please do get in touch.
Take care,
James and Shane @ Titan in Bracknell.

Rated 5 out of 5 stars

Perfect Customer Service

Dave at Titan in Telford provided probably the best Customer service I've ever received.
Super friendly, flexible & helpful. Absolutely fantastic & 110% recommended. Thanks for making a stressful time a lot easier than it could have been.

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Pete and Patrick at the…

Pete and Patrick at the Leamington/Warwick branch were brilliant, extremely helpful and professional and helped me when I was so tired my brain was mush. Sorry I kept asking the same questions!!

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly Recommended

Kay and Amber have been thoroughly helpful throughout our Titan Storage experience. Nothing has been too much trouble for them.
The site itself is clean, well laid out and the security is thoroughly reassuring. We would not hesitate to recommend Titan (Littlehampton) to anyone looking for reliable storage.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Titan Storage

From the day I went in to see James (store manager) until now it has been a great experience. Everything was explained, no hidden terms or questions unanswered. There are a lot of storage units in this area but I wouldn’t consider any other over Titan from the experience I’ve had. I’ll also be recommending to others

3 August 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Oliver
Thank you for taking the time leaving your feedback. It is great to hear you have had such a good experience using our Bracknell store. We always want to act with integrity and be open with all our pricing during the booking process so I am pleased that this is something you recognised. I'll make sure I pass your comments onto James at our Bracknell store.
Just let us know if you need anything else throughout your stay with us.
All the best
Dan
National Manager

Rated 5 out of 5 stars

Customer service

I used Titan Storage when I took a job abroad. Wasn't sure if it would be permanent so put UK furniture into storage. Brilliant service and very helpful when I decided to make move permanent. Big thanks to Leamington and the area manager Dan O'sullivan.

23 July 2023
Unprompted review
Rated 5 out of 5 stars

I would give 10 stars if I could

I would give 10 stars if I could. Dave Egan at the Telford branch is amazing. He was super patient with me and very attentive to my needs. Despite my last minute change of plans with a different company, he ensured that my move in was really smooth and has gone above and beyond to make sure I got way more than I paid for - really, truly, generous!! On the day of the move, he helped us lift the goods using the forklift and literally helped us move in too. I'm so grateful that what could have been a nightmarish day turned out to be a super fun move - all thanks to Dave!! I would highly recommend Titan for your storage needs.

13 July 2023
Unprompted review

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