Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service…

I was pleasantly surprised at how friendly and professional the staff are ,, excellent service and ease of explanation of access,I'll definitely be recommending them to family and friends
A good pleasant team in Littlehampton

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Sean at Titan storage is so helpful and friendly and explains everything so thoroughly. I highly recommend using Titan storage Bridgend even if its only short term.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Self Storage Halifax

Just wanted to say a HUGE thankyou to Martin. He communicated everything well and the whole process was seamless from start to finish. Storage container is suited to my needs. Really pleasant experience as was all a bit daunting. Even a few laughs along the way. Thanks Martin for your help today was much appreciated 10/10👏

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant in every way!

Absolutely brilliant in every way!
I took out a storage unit at Titan in Littlehampton about a year ago, as I was preparing for a house move and wanted to clear the decks a bit. Douglas and Kay talked me through the whole process and made it all extremely easy to sign up.
Having the storage space was so helpful, both before and after the move, and took a lot of the stress out of moving.
Access has never ben a problem and I was lucky to be given a Unit very near the loading bay.
Since then I have been in contact with Matt, Theo and Corinne, all of whom have been absolutely lovely.
I have now 'checked out' (which again was made extremely easy) but will nor hesitate to go back in future, or to recommend Titan Littlehampton to anybody and everybody I know!
Thanks to you all.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Tyrone is such a fantastic guy

Tyrone is such a fantastic, knowledgable, and customer centric guy, what he doesn’t know about storage isn’t worth knowing, there was no pushy sales, just kind courteous and very rare fantastic customer service and the unit is amazing, every thing is clean, instructions are easy to follow and I’m just looking for excuses now so I can keep something in storage for longer!

6 February 2026
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Jo,

Thank you so much for taking the time to leave such a glowing review.

We are thrilled to hear that you found Tyrone was able to provide such knowledgeable, and customer-focused service. It’s fantastic that the storage unit met your expectations in terms of cleanliness, ease of use, and overall experience. I’ll be sure to pass your kind words on to Tyrone – he’ll really appreciate hearing this feedback.

Thank you again for choosing Titan Storage and for sharing your experience. We look forward to continuing to support you with your storage needs.

Kind regards,
Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

Tyrone is a superb manager

Tyrone is a superb manager and communicator. He understands how important our possessions, in his custody, are to us and gives every confidence he is looking after our interests. He is understanding of temporary changes in circumstances and very approachable. Certainly a very respected and capable manager. Regards Dr G Cowkey.

9 February 2026
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Dr Cowley,

Thank you for taking the time to leave such a thoughtful review.

I’m delighted to hear that Tyrone has provided such a high level of service and reassurance, and that his management and communication have given you confidence that your possessions are well looked after. It’s great to know that his understanding, approachability, and flexibility have made a positive impact. I’ll be sure to pass your kind words on to Tyrone – he’ll really appreciate hearing this feedback.

Thank you again for choosing Titan Storage and for sharing your experience.

Kind regards,
Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

Titan Self Storage Telford are the best…

Titan Self Storage Telford are the best storage units I have used. Nothing is too much trouble for Tyrone - the manager. He is a real credit to the company and goes over and above. Units are easy to access, secure, clean and great value. Highly recommend

2 February 2026
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Joanne,

Thank you for taking the time to leave such a wonderful review.

I’m thrilled to hear that our Telford store has the best storage units you have used, and It’s great to know that you found the units easy to access, secure, clean, and great value.

I’ll be sure to pass your kind words on to Tyrone – he’ll really appreciate hearing this feedback.

Thank you again for choosing Titan Self Storage Telford and for recommending us.

Kind regards,
Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

I was amazed at the professional and…

I was amazed at the professional and friendly service from Titan storage in Littlehampton. I had my items stored with them for nearly 2 years and they kept it safe and were always understanding and helpful. A pleasure to deal with and I recommend them on the highest level.

6 December 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Raymond,

Thank you for taking the time to leave such a positive review.

I’m delighted to hear that our Littlehampton team provided professional, friendly, and helpful service during the nearly two years you stored with us. It’s great to know that your items were kept safe and that you found the team understanding and easy to deal with.

I’ll be sure to pass your kind words on to the team – they’ll really appreciate hearing this feedback.

Thank you again for choosing Titan Self Storage Littlehampton and for recommending us so highly.

Kind regards,
Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

Great service

Used the storage short term for a house move. Found Titan very helpful in finding me the right unit then helping to move to a smaller one towards end of the rental. They even helped me to move my belongings.
Also bought some moving boxes from them which was very helpful as my move happened with very short notice and the removal company couldn’t supply.

1 December 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Thank you for taking the time to leave such a detailed review, Jane.
We’re really pleased to hear that the team were able to help you find the right unit and assist with moving your belongings, especially on such short notice. It’s great to know the moving boxes were useful too – we’re always happy to make the process as easy as possible during a house move.
All the best,
Dan
Head of Operations

Rated 5 out of 5 stars

Great Service


Due to an house move not going to plan on the day in Telford - I found myself having to use storage. Titan came to the rescue thankfully . Tyrone was extremely helpful and friendly -very empathetic to my situation also reassuring me that he could sort it all out quickly and with a good price which he did. He was my saviour on an extremely stressful day 😅. Thank you so much Tyrone . Would highly recommend 👍👍

24 November 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Thank you for taking the time to leave such a fantastic review, Sheila.
We’re really pleased Tyrone was able to help and make a stressful day a lot easier. It’s great to hear you found him helpful, friendly, and reassuring, and that we could sort everything quickly and at a fair price. We’ll be sure to pass your kind words on – he’ll be delighted to hear this!
All the best,
Dan
Head of Operations

Rated 5 out of 5 stars

Fantastic service

Tyrone went out of his way to make sure I understood everything and all my requirements were met! Very polite and down to earth made me feel very comfortable and at ease! Thanks for being so helpful Tyrone!!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

What an absolute pleaseure to be…

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford.

Honestly this chap could not have gone further above and beyond his duty to help.

Both myself and my colleagues felt very welcomed.

A huge thank you!

Cannot recommend this business enough.

18 November 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Rob

Thank you for taking the time to leave this review. It’s great to hear that you and your colleagues had such a positive experience at our Telford store.

Tyrone will be really pleased to know his support made you feel welcomed throughout your visit. We always aim to go above and beyond for our customers, so it’s great to see that reflected in your feedback.

Thanks again for the recommendation. We really appreciate it and hope to see you again in the future.

All the best,

Dan

Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

Would totally recommend this great facility and experience.

From the start, my experience as a customer has been outstanding.
We are moving house and the Titan Telford support has been fantastic. Tyrone has an excellent telephone mannee, been very responsive to any questions and charming both on the phone and in person.
Moving house has been a very stressful time for us, with uncertainties and big changes. But using Titan has made things a lot easier. A cheery smile and sense of humour also go a long way.
My husband was pleasanrly surprised by the high standard of the facilities and we also really appreciated the items in the shop. We will be extending our contract to make life easier with our move from Wales.

4 November 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Thank you for taking the time to share such a detailed review. It’s great to hear that your experience at our Telford store has been so positive during what is already a stressful time with your house move.

We’re also glad to hear that your husband was impressed with the standard of the facilities and that you found the shop items helpful. Making things as smooth as possible for customers is exactly what we aim for, so it’s great to know this has made a real difference for you.

Thank you again for choosing Titan Storage and for planning to extend your stay with us, and we hope your move to Wales goes well (we do also have a store in South Wales if ever needed). If there’s anything you need at any point, we’re always here to help.

Dan

Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

Titan storage Bridgend was absolutely…

Titan storage Bridgend was absolutely amazing today getting me sorted with my storage unit , I dealt with Sean and he went above and beyond with me , so friendly very accommodating and just could not do enough , I have come from storage giant Bridgend and the service here in titan storage out does storage giant any day , I felt so welcomed honestly could not have asked for a better move in day

31 October 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Charlie

Thank you for taking the time to share this feedback. It’s great to hear that your move-in day went so smoothly and that you felt so welcomed at our Bridgend store.

Sean and Corey will be really pleased to hear your comments. We’re glad he was able to provide the friendly and accommodating support you needed. We always aim to make the process as easy as possible, so it’s great to know this stood out for you.

We really appreciate you choosing Titan Storage and are delighted to hear that your experience with us has been such a positive step up. If there’s anything you need going forward, just let us know.

Dan

Dan O'Sullivan
Head of Operations

Rated 5 out of 5 stars

smooth process

Tyrone really looked after me throughout the whole onboarding process, from finding the right size unit, insurances and parking. Moving in day was also very smooth.

highly recommend.

23 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look