Tiny Box Company Reviews 

3,641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, often described as sturdy, well-designed, and perfect for various uses. Many consumers appreciate the fast and reliable delivery, noting items arrive promptly, well-packaged, and in perfect condition. Efficient service, including helpful staff and good communication, is also frequently highlighted. However, some customers noted issues with delivery, including parcels being lost, delayed, or arriving damaged due to courier problems. A few others felt product quality was inconsistent, mentioning instances of boxes arriving with cracks, dents, or misaligned magnets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as high quality, well-made,... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products such as... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering system easy to use and... See more

Service

Customers had positive experiences with service, often describing it as excellent, fast, and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more

Company replied

Rated 5 out of 5 stars

Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more

Company replied



Company details

  1. Packaging Supply Store

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,641)

638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So glad to have found these tube…

So glad to have found these tube boxes….absolutely perfect for gift giving….

14 July 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your kind review! We're delighted to hear you found our tube boxes perfect for gift-giving. We really appreciate your support :)

Rated 5 out of 5 stars

My go to place for gift boxes

I find Tiny Box Company to be so great for my gift boxes. We had purchased some vintage items as presents and I needed some decent gift boxes to display them. Tiny Box had ideal sized boxes, really well made and such good prices. I wanted plain black well made boxes to show the items off and knew I would find them on their website.
I have used them before for boxing a present for our son a few years ago.
He found the box so sturdy and useful that he still uses it today.
They don't have minimum quantities and their delivery is really reasonable.
I ended up purchasing an extra couple of little boxes, as the prices were so brilliant.
Delivery was quick and the items were really good quality.

14 July 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your lovely review. We're so pleased our black gift boxes were the perfect fit for your vintage gifts and that you were happy with the quality, prices, and quick delivery. It's especially wonderful to hear that the box you bought for your son's present is still being used years later; that's exactly the kind of durability we aim for. We really appreciate your continued support.

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service from Faith, who went above and beyond to get my item to me. My original order was lost by Evri, and I needed it as part of a special gift that I was giving. I requested a refund as I didn't think a replacement would arrive on time, but Faith sent one out with a next morning delivery timeslot via DPD. All arrived safely and the item is high quality and was well packaged. Thank you!

14 July 2026
Unprompted review
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Reply from Tiny Box Company

Thank you so much for your kind review. We're sorry your original parcel was lost, but we're delighted we could get a replacement to you in time. It means a lot to hear you were happy with both the product and our customer service.

Rated 5 out of 5 stars

All around great experience!

Great customer service, great products (I love my boxes!) and fast response (from a real person!) when I had a query. Will definitely use Tiny Box Company again! (Thanks for all of your help Nikki!)

19 June 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your wonderful review! We're delighted to hear that you love your boxes and that you had a great experience with both our products and customer service.

Providing friendly, personal support is something we take great pride in, so it's fantastic to know we could help with your query quickly. We'll be sure to pass your kind words on to Nikki; she'll be thrilled to hear your feedback!

Thank you for choosing Tiny Box Company. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely amazing company!!!!

I cannot recommend this company enough!! I messaged them earlier this week and bought their personalised box for my husband to be after an order from Etsy came damaged and no resolution given. Nikki (from the company) was so unbelievably helpful, she expedited my delivery and manufacture. She checked on the status of my order and ensured that it was delivered in time for my wedding (14th June) it has arrived on the 10th June maybe two days after I ordered it! The customer service was outstanding and communication was impeccable!! When the order arrived, it came in a hard cardboard box, really well secured and the box inside was wrapped in paper to protect it! Not forgetting to mention, the quality of what I ordered is amazing!!! Honestly, I’m blown away! Thank you so much!!!

8 June 2026
Unprompted review
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Reply from Tiny Box Company

Thank you so much for taking the time to leave such an amazing review! We're absolutely delighted that we could help during such an important time and that your personalised box arrived safely and in plenty of time for your wedding.

It's wonderful to hear that you were happy with both the quality of the box and the care taken with the packaging. We always strive to provide excellent customer service, so your kind comments about the communication and support mean a great deal to us.

We'll be sure to pass your lovely feedback on to Nikki; she'll be thrilled to know she was able to make a difference and help make your experience a positive one.

Thank you for choosing Tiny Box Company :)

Rated 5 out of 5 stars

I would highly recommend The Tiny Box Company because I received Excellent Product - In Excellent Condition - At an Excellent Price

I would highly recommend this company to all your customers:

This is the first time I have used the Tiny Box Company. My daughter placed an order for me - I wanted white boxes for special gifts. I must admit I was a bit worried about the condition they would arrive particularly as they were for special gifts.

Today they were deliverd -

a. In a very large box with vast amounts of paper avoiding any possible damage to the boxes.
b. They were delivered as agreed
c. The boxes were beautifully made, satinised, look the part for a special gift but also very sturdy - not flimsy. They look very elegant, expensive.

I will definitely go back to The Tiny Box Company for any future orders.

I want to thank the Tiny Box Company for their speedy delivery and the high quality product I received.

22 May 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your fantastic review and for recommending Tiny Box Company!

We're delighted to hear that your first experience with us was such a positive one. It's wonderful to know that your gift boxes arrived safely, on time, and met your expectations in terms of both quality and appearance. We take great care with our packaging to ensure our products arrive in perfect condition, so we're pleased this made a difference.

Your kind comments about the quality and elegance of the boxes mean a great deal to us, and we're so glad they were just what you were looking for.

Thank you again for your support. We hope to have the pleasure of helping you with your gift packaging needs again in the future.

Rated 5 out of 5 stars

Consistently amazing!

Tiny Box have been absolutely outstanding from start to finish. Their communication is always prompt, professional, and incredibly efficient, making every order process smooth and stress-free. No matter the query, they are always happy to help and consistently go above and beyond to make sure we receive exactly what we need, exactly when we need it.

A special mention has to go to Katie, who is always a pleasure to deal with. Her level of customer service is second to none: friendly, knowledgeable, responsive, and nothing is ever too much trouble. She is a real credit to the company, and I genuinely cannot fault the service she provides.

It’s rare to find a company so reliable, proactive, and customer-focused these days. I would highly recommend Tiny Box to anyone looking for exceptional packaging solutions backed by first-class service

30 April 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for your lovely review!

We're delighted to hear that you've consistently had a positive experience with our products and service. Your kind words about Katie are greatly appreciated, and we're so pleased she made such a positive impression during your experience with us.

Thank you again for your recommendation. We truly appreciate your support and look forward to helping you again in the future.

Rated 1 out of 5 stars

Very poor service and no progress on order

I had a very disappointing experience with Tiny Box Company.

I placed an order for customised gold bar gift boxes with a specific design, and despite waiting, there has been no real progress at all. It feels like the order has just been sitting there with no action taken.

Communication has also been frustrating. Instead of clear updates or timelines, I’ve had to chase their support team multiple times without getting a proper resolution.

If the company is not able to handle custom design work, they should not be accepting such orders in the first place. This has caused unnecessary delays and inconvenience.

Overall, very unprofessional service. I would not recommend them, especially if you are working to a deadline or need reliable delivery.

15 April 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for taking the time to leave your feedback.

We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delays can be, particularly with a printed order.

We have investigated your order and can confirm that a full refund was issued upon your cancellation request. While custom-designed products do require additional approval and production stages, we appreciate that this does not lessen the disappointment when expectations are not met.

We take all customer feedback seriously and are continually reviewing our processes to improve both our communication and the service we provide.

For any future print projects, please don't hesitate to contact our sales team directly by phone before placing your order. We'll be happy to discuss your requirements and timescales to help ensure we can meet your deadline.

Rated 5 out of 5 stars

Absolutely love Tinybox Company

Absolutely love Tinybox Company. Very professional and quick delivery. Always there to help. Love my Jewellery packaging, Great Quality!!!

3 November 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your lovely review! We're so glad that you were happy with your order & experience (:

Rated 5 out of 5 stars

First class products and customer service

Not only do I like their products I have also just had a fantastic customer service experience. My order had been delayed or possibly lost by the courier. When I contacted them to find out more I had a response within minutes to my email and - although not their fault at all, Rebecca at Tiny Box Company pulled out all the stops to re-send my order and ensure it arrived within a very short time. I am very happy with that outcome and will definitely remain a loyal customer for the future.

10 March 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your lovely review! We are so sorry that there were issues with the order becoming lost, but so pleased that Rebecca was able to sort this out for you. We have passed your feedback on to her and are so glad that you received your replacement order in such a quick turnaround.

Rated 5 out of 5 stars

Perfect…would recommend 100%!!👌

I had been searching for gift boxes but was unable to find the right sizes.
Thanks to Tiny Box Company, I found exactly what I needed.
The boxes that they supplied came flat packed, were easy to assemble, very sturdy, of excellent quality and looked great.
I’ll will definitely be ordering from them again in the future.

5 February 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so glad that you liked the boxes (:

Rated 5 out of 5 stars

Bags for my business

I ordered white bags, the quality that has taken my jewellery business to the next level !
super fast delivery,
Will definitely be order again x

6 February 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for your review! (:

Rated 5 out of 5 stars

Tiny box made the sourcing of a quality…

Tiny box made the sourcing of a quality product easy. Being a small business it has been a problem up to now in finding a company who can produce us quality branded products in smaller, more affordable quantities. They have exceeded my expectations and I’m delighted with the result. Can’t wait to work with them more going forward.

26 February 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so glad that you were pleased with your order! (:

Rated 5 out of 5 stars

Beautiful boxes

Beautiful boxes, good quality & a huge range of colours & sizes. …..& the prices are very good.

My original order didn’t arrive, but after a swift response from Tiny Box, another box was sent in replacement.

Highly recommended these products.

10 February 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the kind review, we're sorry that your original order didn't arrive, but so glad that we were able to get this sorted for you! (:

Rated 5 out of 5 stars

Great quality

Great quality and quick delivery.

10 February 2026
Tiny Box Company logo

Reply from Tiny Box Company

Hi Ian,

Thank you for taking the time to leave a review, we appreciate the feedback.

I’ve looked into your order and can see it was placed on 10th February at 9:37am, processed promptly, and dispatched the following day (11th February). According to the courier tracking, delivery was successfully completed on 14th February at 3:18pm.

This falls within the 2–5 working day delivery service selected at checkout. That said, I’m sorry to hear the delivery felt longer than expected, we do understand how frustrating waits can feel when you’re looking forward to your order.

For future orders, we also offer faster delivery options with alternative couriers, including next working day services, should you ever need your items more urgently.

If you have any further queries or concerns, please don’t hesitate to get in touch with us directly, and we’ll be happy to help.

Rated 4 out of 5 stars

So far so good

So far so good, the courier took ages to deliver but the trial boxes supplied are at a good price and quality.

9 February 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for taking the time to leave a review. I have looked into your order and can see that you placed your order on the 9th February. It was dispatched on the 10th, and according to the courier tracking, delivery was successfully completed on the 13th February at 12:57pm.

This falls within the 2-5 working day service selected at checkout. For future orders, we also offer faster delivery options with alternative couriers, including next working day services, should you ever need the items more urgently.

We're so happy that you were pleased with the order and price!

Rated 5 out of 5 stars

The quality of the boxes are great

The quality of the boxes are great. Good packaging everything came as expected and delivery was quick. Will definitely be ordering from here again.

5 February 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review! We're so pleased you were happy with your order and will be back!

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