Peter as always is helpful he always goes the extra mile today my watch strap pin had snapped Peter. Said let me try fix that he had taken pins out of old straps put it in mine good as new how much do... See more
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Dan in the Plymouth Sainsbury's store at Marsh Mills is fantastic. Helpful, thoughtful and unrushed attitude free service - interested in what you need and does everything he can to help. I cannot tha... See more
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Chris Spadger who works for Timpsons in High Wycombe store Morrisons (store 1813), is an exceptional, friendly, knowledgeable, highly experienced and professional in everything he does. He remembers... See more
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I needed a new key card for my Renault Laguna and decided to visit my local Timpsons store in Heswall. I dealt with the store manager Darren who was extremely helpful and he arranged for a new... See more
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Company details
Written by the company
House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.
Contact info
United States
- customer.support@timpson.com
- www.timpson.co.uk
3.5
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Nathan at the Timpson in ASDA…
Nathan at the Timpson in ASDA Wolstanton is the most kind patient caring Man , he helps me with my Daughter who has Learning Disability's every time nothing is to much Trouble .
Thank you so very much Nathan your a compete star 🌟🌟
4 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for sharing your wonderful feedback.
We're delighted to hear about the kindness, patience, and support Nathan has shown during your visits to our ASDA Wolstanton branch. It's lovely to hear that he always takes the time to help and makes such a positive difference.
We'll be sure to pass your kind words on to Nathan. Thank you again for recognising his excellent service.
Very pleased with the service from Ross
Very pleased with the service, professional cleaning,I had my Gucci watch strap cleaned, adjusted, Ross done really good job, very nice person, highly recommend,at Tesco extra redditch.thanks again ross
2 August 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for your fantastic review!
We're delighted to hear you were pleased with the service provided by Ross at our Redditch Tesco Extra branch. It's great to know he was able to clean and adjust your Gucci watch strap professionally and provide such helpful service.
We'll be sure to pass your kind words on to Ross. Thank you for your recommendation and continued support.
Timpsons bromley the glades
Very friendly and helpful.
My elderly mum needed battery for watch and we had to wait 15 mins so I left her on seat outside and popped to the other shops while she waited. He kindly brought watch out to her as I had left her with all our shopping bags. So appreciated
31 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for your lovely review!
We're delighted to hear you received such friendly and helpful service at our Bromley Glades branch. It was a thoughtful gesture from our colleague to bring your mum's watch out to her, and we're so pleased it made your visit that little bit easier.
We'll be sure to pass your kind words on to the team. Thank you for taking the time to share your experience.
Once again fantastic service from your…
Once again fantastic service from your Ross on Wye branch.A very polite and professional lady quickly sorted my Seiko watch bracelet for me.I`ve always had superb service here and will continue to use this branch.Highly recommended!!!!!!!
31 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for your wonderful review!
We're delighted to hear you've once again received fantastic service from our Ross-on-Wye branch. It's great to know our colleague was able to help with your Seiko watch bracelet quickly and professionally.
We'll be sure to pass your kind words on to the team. Thank you for your continued support and recommendation!
Great customer service recovery
I am writing this review based purely on my experience of Timpson's customer service following a problem that occurred while my shoes were being repaired.
Although my shoes were damaged during the repair and could not be restored, Katy from Timpson resolved the issue promptly in a professional, understanding, and empathetic manner. She arranged a full refund, enabling me to purchase a replacement pair.
While I was disappointed that my original shoes could not be saved, I was very pleased with the way my complaint was handled. Thank you, Katy, for your excellent customer service.
30 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you for taking the time to share your experience.
We're sorry that your shoes couldn't be restored, but we're so pleased to hear that Katy was able to resolve the issue quickly and with care. It's great to know her professionalism, understanding, and empathy helped turn a disappointing situation into a positive customer service experience.
We'll make sure your lovely feedback is passed on to Katy. Thank you again for your kind words.
Amazing Service from Malvern Timsons
Amazing Service from Malvern Timsons - Thank you
30 July 2026
Unprompted review
Reply from Timpson
Thank you so much for your lovely review! We're delighted to hear you received amazing service from our Malvern team. Your kind words are greatly appreciated, and we'll be sure to share your feedback with the colleagues there.
Peter as always is helpful he always…
Peter as always is helpful he always goes the extra mile today my watch strap pin had snapped Peter. Said let me try fix that he had taken pins out of old straps put it in mine good as new how much do I owe you Peter no charge so here I am writing this review lovely man Timpsons holt park adel
29 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for your wonderful review! We're delighted to hear that Peter went the extra mile to repair your watch strap and get it working again. It's fantastic to know his helpfulness and kindness made such a positive impression.
We'll be sure to pass your lovely comments on to Peter.
Star employee 28/07 2.45pm
Ordered a dog disc as walking past the Taunton shop (North Street?). Man was very friendly and helpful. As we left our daughter told him our toddler had been admiring the spiderman key that was displayed outside the shop. He immediately ran back into the shop and gave him a blank Spidey key. Our 4 year old then also wanted one and he gave her a princess key. 2 very happy children. I would add we are foster carers and both said children have been adopted by us. This employee- sorry didn't notice his name - is the embodiment of Timpsons and their links with adopted & fostered children. We had to go back and buy 2 keyrings for the keys but what a star employee! Thank you.
PS the dog disc was great as well
28 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for taking the time to share this wonderful review.
We're delighted to hear about the fantastic service you received. It was such a thoughtful gesture for our colleague to give your children the Spider-Man and princess keys, and we're so pleased it made their day. It's also great to know you were happy with the dog disc too!
We'll make sure your kind words are passed on to the team in Taunton.
£60 to resole ladies wedge sandaks
I took a pair of ladies wedge sandals to be resoled and was told it would cost £60 - yes £60 how can Timpsons justify this charge? It is cheaper to buy new sandals - not good in these days of recycling
25 July 2026
Unprompted review
Reply from Timpson
Hi,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed with the quote you received for repairing your sandals.
The cost of repairs can vary depending on the type of footwear, the materials required, and the work involved. We do understand that the quote may not have represented the value you were expecting, and we appreciate you sharing your feedback.
Fobbed off again!
This is an update on my previous review, which was very negative. In response, Timpsons suggested I contact their customer services department in order to investigate what went wrong. I did so a week ago, and apart from an automated message, I've heard nothing. Am I surprised? Considering their history with me, well no. I also suspect that asking to contact customer services is a ploy to make it look like they're doing something, rather than genuinely trying to sort a problem. Very dissapointing!
27 July 2026
Unprompted review
Reply from Timpson
Thank you for your feedback, and we're sorry to hear that you've had this experience.
Please get back in touch with us at customer.support@timpson.com with the name or email address you used to contact us, and we'll be happy to locate your enquiry and look into this for you.
Great staff and Service
Great staff and Service at Gateshead Team Valley, Sainsbury's. Couldn't be more helpful fixing and repairing shoes. We need more Young Ladies like this and businesses.
26 July 2026
Unprompted review
Reply from Timpson
Thank you so much for your wonderful feedback. We're delighted to hear that the team at our Gateshead Team Valley Sainsbury's branch provided such great service and were so helpful with your shoe repairs.
We'll be sure to pass your kind words on to the colleague and the area team.
Not open on time
Not open on time. Wisbech branch waited from 9am to 9:13 and still not open, just about to leave and someone arrived. No apology for opening late. Seemed a normal thing!
25 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback. We're sorry to hear that your visit to our Wisbech branch was disappointing due to the delay in opening and the lack of communication when you arrived.
Please get in touch with us at customer.support@timpson.com so we can look into this for you.
Perfect service in Aberdeen
Thank you to the extremely helpful key-cutting man in Timpsons, Sainsbury’s Bridge of Dee, Aberdeen. who made me a new key for my Kia today. So polite and knowledgeable and my key was ready when he said it would be. Perfect service. Thank you.
24 July 2026
Unprompted review
Reply from Timpson
Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that the colleague at our Sainsbury’s Bridge of Dee, Aberdeen branch provided such polite, knowledgeable, and reliable service.
We'll be sure to pass your kind words on to the colleague and the area team.
July 2026 Timsoon dry cleaning service…
Reply to Timpson: im not going to contact their customer service for a service which is substandard and just waste even more time.. i had a lengthy conversation with D***o already and he could not wait for me to go.. He was not going to offer any alternative.. and once they got my money they couldn't care less.Timpson
are just covering their back with their standard reply.
24 July 2026 Timpson at Sainsbury winte stoke road Bristol their dry cleaning service is rubbish. I was expecting some of the marks ( for me were dirt) to be removed . I was given a lecture that the dry cleaning clean but don't remove marks ( which for me is paradoxical). Plus the person beyond the counter was obviously annoyed I was querying the result. Customer service is lacking .they only seem to take your money upfront these days and don't complain! Even their repair shoes is questionable but they say that 's the best they can do !.
24 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the results of your dry cleaning and the service you received during your visit.
Please get back in touch with us at customer.support@timpson.com so we can look into this further for you.
Reply from Timpson
Thank you for your lovely feedback! We're delighted to hear that you received great customer service.
We'll be sure to pass your kind words on to the team and the area manager. Thank you for taking the time to share your experience!
I've been to the shop this morning at…
I've been to the shop this morning at tesco redditch, I've asked the gentleman Ross if he can fix the strap of my hand luggage, he did very good job, very professional, he told me he doesn't usually do it, 2differents shops won't do it, very happy, thanks
23 July 2026
Unprompted review
Reply from Timpson
Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that Ross at our Tesco Redditch branch was able to help with your hand luggage and that you were so pleased with the repair.
We'll be sure to pass your kind words on to Ross and the area team. Thank you again for your wonderful feedback!
Wife's watch needed a new battery
Wife's watch needed a new battery, so I went to Timpson in Wimbledon, who we all remember used to be reliable and well priced. They wanted just under £30 to replace the battery (battery cost £6 and a two minute job). Might as well buy a new watch. No thank you! Won't be going there again
22 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the price quoted and that it did not meet your expectations.
Our battery replacement prices can vary depending on the make and model of the watch, but we understand your concerns. If you would like us to look into this further, please get back in touch with us at customer.support@timpson.com
Timpson in the spires Barnet is truely…
Timpson in the spires Barnet is truely fantastic!
Took a pair of designer sandals to be reheeled and new soles put on
Wow perfect!
And sooooo reasonably priced!
Highly recommend!!!👏👌👏👌😀
22 July 2026
Unprompted review
Reply from Timpson
Thank you so much for your fantastic feedback! We're delighted to hear that you were so pleased with the repair to your designer sandals and that you found the service and pricing excellent.
We'll be sure to pass your kind words on to the team at our Spires Barnet branch. Thank you for your recommendation.
RIP off merchants
£14.95 for a dog tag!
Was quoted £4.50
Tag phone number was wrong too
Avoid, oh and £4.95 for pair of shoe laces!
What a rip off!
Are they on commission??????
19 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with the pricing and that there was an error with the engraving on your dog tag.
Please accept our apologies for the mistake. Please get back in touch with us at customer.support@timpson.com, and we'll be happy to look into this for you.
Wanted to charge £50 for watch battery…
Wanted to charge £50 for watch battery !!!
I've used Timpsons in Teso Thetford numerous times but I was now in for a shock. When I asked the rather surly staff member if he could change the battery in my Swiss watch he said "well I'll give you a quote". He then said "£49.95". I was taken aback as usually it was around £20 at the most. When I enquired why the price hike he replied rather rudely 'I don't set the prices ask Timpsons'. No, but you work for them I hit back. Still no reason given but I assume it's because they are charging high prices for good quality watches. But they only use the same batteries as in cheaper watches and are no more difficult to do.
So, the only conclusion is that Timpsons are profiteering or simply don't want to handle quality time pieces any more. My Swiss watch only cost £150 anyway, it's hardly a luxury brand. I'm not paying a third of that for a new battery especially as the previous one they fitted didn't last very long anyway.
And finally, don't treat your customers with contempt just because you ask a perfectly reasonable question. Unacceptable.
18 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you were disappointed with both the price quoted and the service you received.
We understand why you would have questions about the cost, and we're sorry that your concerns were not addressed in a more helpful manner. This is not the level of customer service we aim to provide.
Please get back in touch with us at customer.support@timpson.com so we can look into your experience further.
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