Peter as always is helpful he always goes the extra mile today my watch strap pin had snapped Peter. Said let me try fix that he had taken pins out of old straps put it in mine good as new how much do... See more
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Dan in the Plymouth Sainsbury's store at Marsh Mills is fantastic. Helpful, thoughtful and unrushed attitude free service - interested in what you need and does everything he can to help. I cannot tha... See more
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Chris Spadger who works for Timpsons in High Wycombe store Morrisons (store 1813), is an exceptional, friendly, knowledgeable, highly experienced and professional in everything he does. He remembers... See more
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I needed a new key card for my Renault Laguna and decided to visit my local Timpsons store in Heswall. I dealt with the store manager Darren who was extremely helpful and he arranged for a new... See more
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Company details
Written by the company
House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.
Contact info
United States
- customer.support@timpson.com
- www.timpson.co.uk
3.5
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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avoid watch service if you care about your timepiece
★☆☆☆☆ Damaged My Watch During a Routine Battery Replacement
I took my quartz field watch, which dates from around 1990 and has significant sentimental value as it belonged to my father, to Timpson on Williamson Road, Finsbury Park, for what should have been a routine battery replacement.
Before leaving the watch, I specifically pointed out that it had a 100m water-resistance rating and that care would be needed with the gasket during reassembly. The employee's response suggested a lack of understanding of the importance of maintaining the watch's water-resistance integrity, which in hindsight should have been a warning sign.
I was told to return in 20 minutes, but when I came back I was informed that the watch hands had somehow "fallen off" during reassembly. I was then asked to return the following day so that the manager could deal with the issue. When I returned, I discovered I was not speaking to the manager as previously indicated, and I was told that the dial was now "uneven" and that the watch would need to be sent away for repair, a process expected to take at least two weeks.
The watch was in excellent working order before Timpson worked on it. After a simple battery change, it was left damaged and requiring specialist repair. The faults described by staff did not exist before the battery replacement and appear to have arisen directly from the work carried out.
This experience raises serious concerns about staff training, competence and quality control. A routine battery replacement should not result in a customer receiving back a damaged watch.
Unfortunately, this experience has completely undermined my confidence in Timpson. I entrusted them with a straightforward job and received back a damaged watch. I cannot recommend this branch based on my experience.
31 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share such detailed feedback.
We’re sorry to hear that, although the replacement keys worked correctly, you were disappointed with the quality of the key blanks and that all three bent so soon after purchase. We understand your frustration, particularly given how long your original keys lasted.
We take concerns about the quality and durability of our products seriously. Please contact our Customer Care team at customer.support@timpson.com
Great service from Timpsons at Asda Coryton, Cardiff
A huge thank you to the wonderful Mark at Asda Coryton Cardiff who sorted my car key issue today and was just exceptionally kind and patient, I really appreciated his help and expertise. Thank you 😊
9 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that Mark at our Asda Coryton branch in Cardiff was so kind, patient and knowledgeable when helping with your car key issue. It’s wonderful to know that his expertise and assistance were so greatly appreciated.
We’ll be sure to pass your kind words on to Mark and his Area Team.
Thank you again for taking the time to recognise his excellent customer service.
Just wanted to give a big high five to…
Just wanted to give a big high five to Rich in Ealing for the best service today. Went to pick up my damaged boot as the sole had come away , he checked the work and could see it wasn’t up to scratch so immediately fixed it. Super impressed as I could have walked away with half done job, thank you !
9 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your fantastic feedback.
We’re delighted to hear that Rich at our Ealing branch took the time to check your boots and make sure the repair was completed to a high standard. It’s great to know he went above and beyond to put things right and ensure you were happy with the finished result.
We’ll be sure to pass your kind words on to Rich and his Area Team.
Thank you again for recognising his excellent customer service.
Great experience, absolutely lovely employee
I was so overstimulated from my morning that I didn't ask their name but the Timpson employee in Sunderland ASDA Boldon was so helpful when fixing my car key. Had a laugh canny banter as well that it made me feel a bit better, I remembered that he said that he had just passed his probation it was at around 1:15pm today 8th August. Absolutely great customer service, thank you!
8 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that our colleague at the Sunderland ASDA Boldon branch was so helpful when assisting with your car key. It’s wonderful to know that his friendly nature and good humour helped make your day a little better.
We’ll make sure your kind feedback is passed on to the branch and Area Team so they can identify the colleague you are referring to and recognise his excellent customer service.
Thank you again for taking the time to share your experience.
Excellent service today
Went to Lombardy in Hayes to get a new car key today. The lady in there was so nice. Couldn't have been more helpful. Very impressed with her service. A credit to your company. Maureen Simpson
8 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that the lady at our Lombardy branch in Hayes was so friendly and helpful when assisting you with your new car key. It’s fantastic to know that you were so impressed with the service you received.
We’ll be sure to pass your kind words on to the colleague and her Area Team. She will be delighted to know that her excellent customer service was appreciated.
Tried Timpson 3 times for a key cut
Tried Timpson 3 times for a key cut, non of opens the door,i bought a key chain that broke whitin a week, in the end i gave up and asked for a refund, i got the refund with no issues. Moved home and needed another key as i only had one,i though would give them another chance, tried a diffent branch in Swindon and guess what? Key does not open the door again, forth time in a trot their key cut does not work, i must be so unlucky or they are qualified for the jod or use bad quality materials. Will be going back and get the refund straight away and not use Timpsons ever again.
8 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the repeated issues you’ve experienced with your key cutting, particularly after giving us another opportunity at a different branch. We understand how frustrating and inconvenient this must have been.
We’re pleased that you were able to receive a refund previously, but we’re sorry that your latest experience has again fallen short of the standard we aim to provide.
Please contact our Customer Care team at customer.support@timpson.com
Excellent service
Visited Timpson Runcorn earlier today. The service by Steve was fantastic. Fast, efficient and very helpful
Will definitely return in the future
8 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that Steve at our Runcorn branch provided such fantastic service and was fast, efficient and helpful during your visit.
We’ll be sure to pass your kind words on to Steve and his Area Team, who will be pleased to know how much his excellent customer service was appreciated.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Terrible
The second hand of my Tissot watch was jumping and still working properly when I went to York Monks Cross Timpson in Sainsbury and changed the battery. Andy told me to collect the watch in 20 minutes. When I returned, my watch crown and stem were separated and the back cover was opened. Andy quoted me £100 for repair. My watch was still moving when I dropped it off. Andy kept asserting I had to change the battery because the watch had already stopped working. Totally ridiculous and irresponsible.
7 August 2026
Unprompted review
Reply from Timpson
We’re sorry to hear about the issues you experienced with your Tissot watch.
We understand how concerning it must be to receive your watch back in a different condition from when you left it with us, particularly as you say it was still working when you handed it in.
Please contact our Customer Care team at customer.support@timpson.com with your details and information about the branch visit, so we can look into what happened and investigate this further.
Exceptional service
Chris Spadger who works for Timpsons in High Wycombe store Morrisons (store 1813), is an exceptional, friendly, knowledgeable, highly experienced and professional in everything he does. He remembers his customer and their issues. He is very meticulous in his work. Even the breakdown services refer to him for advice.
He has been working there for 14 years and I highly recommend him for promotion. Don’t lose such a highly professional they are hard to find and gives Timpsons a respectable name.
Cos
5 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about the exceptional service you have received from Chris at our High Wycombe Morrisons branch. It is fantastic to know that he is friendly, knowledgeable, experienced, and always takes the time to provide such a high standard of service to his customers.
We will make sure your kind words are passed on to Chris and his Area Team, who will be delighted to hear how much his dedication and professionalism are appreciated.
Thank you again for your kind recommendation and for taking the time to recognise Chris’s hard work.
I visited the Basingstoke store today…
I visited the Basingstoke store today and spoke with a super helpful friendly professional young man named Josh.
My problem was my copy Chub key, which was probably quite old, was no longer working as well as the master Chub key, he fixed this for me spending time and seeking advice and did it all goodwill , I have been using Timpsons for a long time and will continue to do so thank you Josh :)
5 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about the excellent service you received from Josh at our Basingstoke branch. It's fantastic to know that he took the time to resolve the issue with your Chubb key and went the extra mile to help.
We will be sure to pass your kind words on to Josh and his Area Team, who will be delighted to hear how much his efforts were appreciated.
Fantastic Service at Wetherby.
Shout out to Paul "Monkey" in the Wetherby Store.
I left my daughters pair of specialist orthotic shoes with him to send off to the central warehouse for repair. The zips around the shoes are curved around the toe area, and one of them had started to come away from the material. We weren't sure if they could be fixed.
Paul felt that, as the zip was curved, if he sent the shoes off to the central warehouse to be fixed that they would not be able to help, so he very kindly fixed by hand sewing. This will help us get much more use out of them before my daughter inevitably needs new orthotics moulded & will then need the next size of shoe.
To top it off, Paul was so generous & refused to take any payment for his work.
I would recommend this store every time!
30 July 2026
Unprompted review
Reply from Timpson
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear about the exceptional service you received from Paul at our Wetherby branch. It's fantastic to know that he took the time to carefully repair your daughter's specialist orthotic shoes by hand, ensuring they could continue to be used, and that his kindness and generosity made such a positive difference.
We will be sure to pass your lovely comments on to Paul and his Area Team, who will be delighted to hear how much his care and dedication were appreciated.
Great Customer Service!
I went to my local Timpsons at Brookwood, Surrey to have my watch battery changed, To my surprise, Grant not only changed the battery, he went over and above in that he stripped and cleaned the inside of the watch as there was some moisture in it. As well as this he polished the glass and removed the scratches. That is what I call great customer service! One very happy customer!!
5 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about the excellent service you received from Grant at our Brookwood branch. It's fantastic to know that he went above and beyond by cleaning the inside of your watch, polishing the glass, removing the scratches, and replacing the battery.
We will make sure your kind words are passed on to Grant and his Area Team, who will be thrilled to hear how much his efforts were appreciated.
Reply from Timpson
Thank you for your feedback. We're sorry to hear that you were disappointed with the price of our watch battery replacement service.
If you'd like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
Great experience at East Prescot Road
I visited the store in East prescot road ( Sainsburys).
I was greeted warmly by Lee who understood that I needed, a new watch battery and discussed my options/add ons.
He quickly fitted the battery and I was on my way.
I found Lee was knowledgeable, professional and approachable and I will definitely go there again.
In the service industry you only get one chance to impress and Lee certainly hit the mark!
Many Thanks Mark
31 July 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear about the excellent service you received from Lee at our East Prescot Road branch. It's great to know that he provided a warm welcome, explained your options clearly, and delivered such knowledgeable and professional service.
We'll be sure to pass your kind words on to Lee and his Area Team, who will be delighted to hear how much their efforts are appreciated.
Watch returned damaged
My wife took my beloved, mint condition chronograph watch to their Meadowhead branch in Sheffield for the simple task of fitting a new battery. Upon returning the watch to me I noticed that the rear case back is now badly gouge and the actual case itself also has a deep gouge which is unrepairable. I cannot believe the level of incompetence from the idiot that undertook the repair.
4 August 2026
Unprompted review
Reply from Timpson
We're very sorry to hear about the condition your watch was returned in and understand how disappointing this must have been, especially as it was a much-loved watch.
We would like the opportunity to look into this further for you. Please contact our Customer Care team at customer.support@timpson.com
Dean at Cribbs Causeway in Bristol was…
Dean at Cribbs Causeway in Bristol was absolutely brilliant. He was so friendly and helpful. I initially spoke to Dean on the phone enquiring about the laser engraving and he was a huge help. We came to the branch and met him in person and he was absolutely lovely - he went above and beyond and provided such a fantastic service. A credit to Timpsons. Thank you Dean
4 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your lovely feedback.
We're delighted to hear about the fantastic service you received from Dean at our Cribbs Causeway branch. It's wonderful to know that he was friendly, helpful, and went above and beyond to assist you with your laser engraving enquiry.
We will make sure your kind words are passed on to Dean and his Area Team, who will be delighted to hear how much his efforts were appreciated.
Wildly overpriced battery replacement
This is feedback rather than a complaint. I went into my local Timpsons today to get a watch battery replaced. It's not an expensive watch or anything complicated. The lady was very polite and helpful but quoted nearly £20 for a lifetime battery! I was expecting to pay about £5. It would be cheaper for me to buy a new watch than pay that amount. I've just purchased 2 batteries on Ebay for £2.99 with delivery and will be replacing it myself. The staff member was very nice but that quote was ridiculous.
4 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the price quoted for your watch battery replacement. We appreciate your comments and understand that pricing expectations can vary.
If you would like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
My favourite dress came back looking…
My favourite dress came back looking like new and the customer service is really excellent. This was at Tesco in Broadstairs. I'm taking all my dry cleaning there in future. Pretty good on car key batteries too!
4 August 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that your favourite dress came back looking like new and that you received excellent customer service at our Broadstairs branch. It's also great to know you were pleased with the help you received with your car key battery.
We'll be sure to pass your kind words on to the team and their Area Team, who will be delighted to hear how much their efforts are appreciated.
Went to get 2 watch batteries changed…
Went to get 2 watch batteries changed and they quoted £24.95 per watch. Your having a laugh rip off merchants. Needless to say will never bother going to them for anything
3 August 2026
Unprompted review
Reply from Timpson
We're sorry to hear that you were disappointed with the price quoted for your watch battery replacements.
If you'd like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
Mended my IPad in 10 minutes!
Went to Sainsbury’s Timpson store in Watford to get my IPad mended. Jake sorted it out in 10 mins and now it is working fine. VERY much appreciated.
Excellent service. Thank you
3 August 2026
Unprompted review
Reply from Timpson
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that Jake was able to quickly sort out your iPad and get it working again. It's great to know you received such efficient and helpful service.
We'll be sure to pass your kind words on to Jake and the team.
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