Very bad network complaint system Very poor
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My internet not working red light blinking in router. I have raised complaint but no response from timble. There are not any customer support are active. Only sales team are active for making full... See more
Company replied
Bahut hi bakwas services hai timbl broadband ki..I am getting lot of frustrated after getting it..multiple time internet not working for whole day..customer care also bad, koi bhi response nh deta hai... See more
Company replied
India's Worst ISP, a bunch of crooks, Rais the salesman, Manish the manager, Scammer Kavita. This bunch of Fraudsters doesn't answer the phone calls once you take the connection. Pathetic customer ser... See more
Company replied
Company details
Written by the company
RI Networks Pvt Ltd holds a national category 'A' ISP license for internet services. The services are provided under the brandname – timbl. The services are provided under following key segments: •Broadband services (10 Mbps and higher speeds) for Ho...
Contact info
Udyog Vihar Phase 5, 120016, Gurgaon, India
- donotreply@timbl.co.in
- www.timbl.co.in
2.3
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good internet provider
12 July 2023
Unprompted review
Reply from timbl Broadband
Dear Tanya,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Reply from timbl Broadband
Dear Shashwat,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Timbl is the worst broadband
It is the worst broadband. I got a call from TIMBL customer support regarding the recharge. He told me to recharge because I have not recharged. He gave me an offer in which I have to recharge 589Rs in which he told me that I will get 100Mbps Unlimited for 1 month along with 2 OTT Apps Zee5 and SonyLiv. When I recharged they activated the plan of 40Mbps and when I called regarding this they are saying that it can't be changed. I have called customer support every time I have to wait for around half an hour in the queue when they pick up the call they simply tell me that it is not possible. It is one of the worst customer support. If I am not getting the plan that is mentioned in the call simply I have wasted my money and to compensate for that I have listed the Timbl Dual Band Router that was provided for free by TIMBL at the time of installation at OLX for Sale. TIMBL customer id: 2076939
Update: I am not going to change the review at any cost. If you can't fulfill what was told by TIMBL customer care then you shouldn't have promised
26 June 2023
Unprompted review
Reply from timbl Broadband
Dear Rahul,
SERVICE REQUEST RESOLVED!!
As confirmed, now your issue has been resolved. We urge you to update your feedback. For further correspondence you may use our customer service App or support option on Timbl website.
We sincerely apologize for the issue you faced with timbl service. It is our continuous endeavor to provide our customers the best experience. Thank you for your patience and we appreciate the opportunity to serve you.
Team timbl
Biggest Cheaters
Customer ID: Customer ID : 2010195
You fool customer saying there is no account details for my ID . I have in detail all your records of bills I have paid so stop fooling customers.
Audience be aware of these frauds . They will rob you without you even knowing it and then will act as if nothing has happened. I get reply when I raise issue on trust pilot they cant find my details. What else you require ? Cheaters !
Biggest Cheaters! I'm asking for my security refund for the past 2.5 years they are not refunding my money of Rs1500 as a security deposit. Always tells your request has been taken you will get update. In today's world if I travel from Jaipur by foot will reach Timbl office in delhi in 2 days and they cant refund my security deposit.
They had a worst service in Jaipur Rajasthan please dont take their service or you will repent all the time following with their customer desk. And if you are paying security forget you will get it back in your life .
1 June 2023
Unprompted review
Reply from timbl Broadband
Dear Customer,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
Good service
16 February 2023
Unprompted review
Reply from timbl Broadband
Dear Vrijesh,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
1 June 2023
Unprompted review
Reply from timbl Broadband
Dear Raj,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
1 June 2023
Unprompted review
Reply from timbl Broadband
Dear Chetna,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
27 May 2023
Unprompted review
Reply from timbl Broadband
Dear Reshma,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good and fast service engineer is very…
Good and fast service engineer is very supportive with full detail explanation happy
22 May 2023
Unprompted review
Reply from timbl Broadband
Dear Anjum,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
25 May 2023
Unprompted review
Reply from timbl Broadband
Dear Aniket,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
good service
17 May 2023
Unprompted review
Reply from timbl Broadband
Dear Customer,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Great service
17 May 2023
Unprompted review
Reply from timbl Broadband
Dear Customer,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Great service
16 May 2023
Unprompted review
Reply from timbl Broadband
Dear Arti,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Excellent Internet provider
17 May 2023
Unprompted review
Reply from timbl Broadband
Dear Khushi,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
One of the worst internet service provider in the area. Worst Service ever.
One of the worst internet service provider in the area. They promise to install the new connection within 24 hours of payment, however, they don't even pick the phone after you made the payment. Jamshed was the guy, who didn't even reply on whatsapp, didn't bother to pick the call.
I somehow managed to get the contact number of installation team. But they are so ill-mannered. They promise everything, but never reach on time. Lastly, one guy from the installation team came at 8 PM at night without calling before whether I am at home or not. He came without the router. I told him that I am reaching in 10 minutes, please wait. When I reached, he had left and when I called him again, he said I don't have the router, will come again in morning at 10.
When I called him again at 11 in morning, he said, "Aa raha hu, khali thodi na baitha hu". That's the way they speak.
After 3 days of hassle, I somehow managed to get the connection installed, where he cut the fibre wire small and install the router outside of the window,
Now, every 2-3 days, I get the issue of very slow speed (~0.01 Mbps). I raise a ticket, they mark it as 'Resolved' without fixing the problem. When you try to contact customer service, you cannot talk to them until your ticket is opened, even if you have some other concern.
Timbl's Customer support team is the worst team. They don't have anything in their hand but to escalate the issue, which is never escalated.
I have written mails for my concerns, but never get any response back on them. When I asked them to disconnect my connection, they said, you will not get any refund as per Timbl's policy. When I asked for the policy, the lady said, if you get a mobile recharge, you don't get a refund, similarly, we don't give refund. It's a fraud company. Service wise, they are worse than worst.
15 April 2023
Reply from timbl Broadband
Dear Nitin,
SERVICE REQUEST RESOLVED!!
As confirmed, now your issue has been resolved. We urge you to update your feedback. For further correspondence you may use our customer service App or support option on Timbl website.
We sincerely apologize for the issue you faced with timbl service. It is our continuous endeavor to provide our customers the best experience. Thank you for your patience and we appreciate the opportunity to serve you.
Team timbl
Reply from timbl Broadband
Dear Ankit,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
This broadband connection is amazing
This broadband connection is amazing! The speed is incredibly fast and the connection is always stable. Highly recommend it.
10 May 2023
Unprompted review
Reply from timbl Broadband
Dear Mitika,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
8 February 2023
Unprompted review
Reply from timbl Broadband
Dear Rinku,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
1 January 2023
Unprompted review
Reply from timbl Broadband
Dear Boby,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good internet services
25 April 2023
Unprompted review
Reply from timbl Broadband
Dear Ashish,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
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