Ticketmaster Australia Reviews 

11,386
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of shows and performances, highlighting engaging content and remarkable talent. Many also commend the staff for being consistently helpful and professional. The ease of the ticketing process, with convenient digital options and straightforward seat selection, contributes to a smooth and enjoyable overall experience. However, some customers noted issues with staff conduct, including rudeness and unhelpful security. Others experienced difficulties with digital ticketing, such as companion card access or scanner problems. Additionally, a few reviewers mentioned venue concerns like late show starts or basic food options.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the online process for purchasing... See more

Location

Customers consistently note ambiguous experiences with location, with some praising venues like the Melbourne... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising staff as helpful, patient, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers reporting positive experiences, citing... See more

Product

People report ambiguous experiences with the product, with many reviewers praising the shows and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have not been on level 2 for a long time. access to areas difficult and food areas far and few for average footy goer . North Melbourne ground announcer very annoying and loud. Cut the level down, can... See more

Rated 3 out of 5 stars

Accessible phone is never answered, waiting over an hour on hold just to hang up. Requests not answered with phone call only an email which isn't helpful when trying to book tickets. If comp... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more

Rated 5 out of 5 stars

Show excellent, brilliant 10/10 Only downfall The show was late starting by over 30mins. Everyone standing at theatre doors to go in. No, apologies, no explanation, no notices especially ove... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(11,386)

2,042 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Brookvale Oval

Travelled from Tasmania to watch this game. Couldn't find seats Security and event staff were very rude and unhelpful. Managed to see part of the second half but destroyed my holiday aspirations.

27 June 2026
Unprompted review
Rated 3 out of 5 stars

It was suggested to download tickets…

It was suggested to download tickets into the wallet app for a faster flow. Well mine wouldn't load in the app so held up the line as I had to return to ticketmater to get my tickets. Also a pain when your leaving the stadium (pass out or arm bands ) would be more easy as opening and closing of the apps is slow.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

David Campbell Was Awesome And Thanks…

David Campbell Was Awesome And Thanks Ticketmaster For Supporting Australian Home Grown Talent.
The Foundry Theatre Good Little Venue But Might Take Time To Grow On Me As A Venue Depending On Which Celebrities Perform There In The Future. Staff Were Helpful And Efficient At The Venue On The Night Helping Patrons

28 June 2026
Unprompted review
Rated 5 out of 5 stars

This production was fantastic .

This production was fantastic .
My daughter loved this movie as a child .
We went on Saturday afternoon and thoroughly enjoyed this experience.
The cast was awesome ! We loved the set changes and the humour in the acting .. Thanks !!!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I downloaded the App onto my phone

I downloaded the App onto my phone. It acknowledged that I had bought a ticket but the ticket would not download onto my phone. The email printout (not screen shot) gave me a barcode and seat number which would not scan at the stadium entrance. I had evidence that I had paid for a ticket and so I was let in. Not a good service.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Loved, loved, loved it!

What a fantastic show. Funny, energetic, authentic.
His voice is remarkable. He is the epitome of a showman! A very intimate theatre. Left the venue tapping my toes and singing show tunes all the way back to the mountains.

26 June 2026
Unprompted review
Rated 3 out of 5 stars

The main actor was awesome

The main actor was awesome. A lot of the others in the cast were amateur dramatic standard at best. Felt more like a high school musical for the main but an enjoyable evening.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Refund in full

So happy with correspondence and end result. Very happy to have received a full ticket refund due to unforeseen circumstances. 10/10 resolution

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I feel discriminated against

You need to make it easier to book disability tickets, this is ridiculous. I should be able to just pick the disability spots on the website and book online just like anyone else. Not every person in a wheelchair has a single "attendant" Many just want to come with a bunch of family and friends and sit together like normal people.

It took me 5 emails and 1.5 hrs on the phone and no one seemed to be able to understand I wanted to watch the event with a bunch of friends not a single "attendant" I don't need an attendant I just need a spot to park my chair.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

The venue and gig was great

The venue and gig was great . Can you please let us know in future whether the artist has a support act and the running times of each. Other venues and ticket sellers do this . This would be helpful in planning the evening. Thanks

24 June 2026
Unprompted review

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