Jon was very helpful dealing with what we thought was potential fraud. He got us sorted out and gave us full reassurance we are safe and sound.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tyler was super helpful in helping me decide on what phone contract to get, proper young man with pride in his work.
Company replied
Remi went above and beyond to get my husband the best phone at the best price. Nothing beats talking to a human being and she elevated this experience from business to pleasure
Company replied
Awesome service from Tyler, he really helped me find a deal that met my needs while also saving money. I've really been enjoying my time with Three so far
Company replied
Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tyler was super helpful
Tyler was super helpful and very good at explaining the options to me. He was very patient making sure I understood options and while we uploaded information. Excellent service.
7 October 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for the wonderful review, Jayne! 🌟 We are glad Tyler provided such thorough and clear guidance while sorting out your options. Our aim is always to ensure everything is straightforward and seamless. – Three Social Media Team
Really helpful and did a brilliant job
Really helpful and did a brilliant job
6 October 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Liam, it's lovely to hear everything was made easy for you. Thank you for your 5⭐ review. - Three Social Media Team
Totally fabulous Remi was first class
Totally fabulous Remi was first class, patience of a saint, saved me money and dealt efficiently with h my very complicated problem. I totally trust her and will be loyal to her because of her.
6 October 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there! Thanks for your feedback, Remi always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Very helpful
Very helpful. Understood our problem and was very good at resolving it. Thorough and patient.
6 October 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Margaret, thank you for your review. We're delighted to hear your query was resolved successfully and that you had such a positive experience throughout.
Three Social Media Team
Been to the 3 store after an issue with…
Been to the 3 store after an issue with my network. Remi was very helpful in explaining the issue and also sorting me with an upgrade. Also thought I'd been hacked but she sorted that too. She was great 10/10 service much better than the call centre. Thank you Remi very happy
5 October 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you so much, Robert, for your lovely feedback! We’re really pleased to hear that Remi was able to help resolve your network issue, sort out your upgrade, and put your mind at ease. Hope you have a lovely day ahead -Three Social Media team
Came into the store and was immediately…
Came into the store and was immediately greeted by John who did his very best to help me but unfortunately was unable to. He was incredibly helpful and gave 5star customer service! Thanks to John I will remain a three customer!
24 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there! Thank you so much for taking the time to share this wonderful feedback with us! We're thrilled to hear that John went above and beyond to assist you during your visit. It's fantastic to know that his dedication and positive attitude made such a great impression. 😇 - Three Social Media Team
Remi is the best
Remi is the best! One of the best customer service i ever got. Very smooth process to get a broadband. I had some issues with address but she fixed it right away! Definitely recommend it to everyone
21 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there, your fantastic review made our day. 🌟 We are absolutely thrilled to hear about your wonderful experience onboarding with us. We are so glad Remi looked after you and sorted the address issues out immediately. 🎉 - Three Social Media Team
Quick knowledgeable help
Quick knowledgeable help. Listened Problem resolved.
19 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Rachel, thank you for the 5 ⭐ review. It's great to know the support provided brought a swift resolution and a positive experience. — Three Social Media Team
Remi made the process of purchasing a…
Remi made the process of purchasing a new mobile so easy and she explained everything very clearly. Definitely prefer to do this investors than online.
18 September 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for your kind words! It's great to hear that Remi made choosing your new device simple and seamless for you. ✨ — Three Social Media Team
Reply from Three UK - 3Store York
Hey Jamil, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 — Three Social Media Team
If I can give a 0 star
If I can give a 0 star, you give them access to your account. And all they do is allow third party to start deducting your money without your knowledge for things you didn’t subscribe to . They gave access to a gaming company to my account to remove money over a period of 3 months without my knowledge. My bill kept going up and when I called three customer care , all they said was I need to contact the company .
17 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Nimah, we're sorry you've had this frustrating experience. You can view details of any charges on your bill via your Three account. As we do not have access to your account on Social Media, you can connect with our contact us team here: https://bit.ly/3C43TKN. They'll be the best place to help you with this. - Three Social Media Team
Alex was ace!
Alex was ace. Sorted everything out for me in less than 10 minutes. Will definitely come in store again if I need any help!
16 September 2026
Unprompted review
Reply from Three UK - 3Store York
Your recommendation speaks volumes, Liam 🌟 Alex's prompt support got everything wrapped up in no time, and we'd be delighted to see you again whenever you need us 💙
- Three Social Media Team
Very helpful staff
Very helpful staff. Especually Remi she found a cheap deal for me and then came back with an even better deal. 10/10
15 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Lewis, thanks for the amazing review. We're delighted to hear that Remi provided outstanding assistance and helped you secure the ideal deal that suited your needs perfectly, creating a smooth and positive experience.
– Three Social Media Team
Good experience helpful staff
15 September 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for sharing this, Courteney. We're delighted to know you had such a positive experience and found the team helpful throughout.
Three Social Media Team
Very helpful and spoken in…
Very helpful and spoken in understanding way. Well done Jon
15 September 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for your kind words, Gary! We’re thrilled to hear that Jon made such a strong impression. 🌟 — Three Social Media Team
Very helpful
15 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Lucy, it’s lovely to know you felt well supported. — Three Social Media Team
Very understanding and helpful
15 September 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for sharing this, Kevin. We're so pleased the help you received left such a positive impression. Your kind words are greatly appreciated.
Three Social Media Team
Really impressed with the service I…
Really impressed with the service I received every time I came to this store. Can't recommend highly enough
14 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Trish, it’s lovely to hear the store team has looked after you so well on each occasion. Thank you for such a strong recommendation. — Three Social Media Team
Remi was brilliant
14 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hey John, we're glad to hear Remi was able to make such a positive impression and provide the support you needed. Thank you for the feedback. 😊💚
-Three Social Media Team.
Tyler was really helpful and friendly…
Tyler was really helpful and friendly and sorted my new upgrade fast and efficiently and answered all my questions!
12 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Imogen, you've just made our day. It's wonderful to hear Tyler's friendly support helped make your upgrade quick and straightforward, while taking the time to answer all your questions.
Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.