Three UK - 3Store Winchester Reviews 

37
TrustScore 4.5 out of 5

4.7

27 High Street, SO23 9BL Winchester, South, GB


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Rated 5 out of 5 stars

The customer service at the Winchester store is excellent. I visited today to organise a new phone, George and Cliff asked the right questions and listened to the answers. We agreed what the right so... See more

Company replied

Rated 5 out of 5 stars

What a refreshing experience here today with Aqil, swiftly sorting out a new contract for me and adding my husband on, we came away paying so much less than we were with unlimited data and EU roaming.... See more

Company replied

Rated 5 out of 5 stars

After being greeted in a warm and friendly fashion, George listened carefully to an issue that I was having with signal strength in my house. He then spent a considerable time explaining the various... See more

Company replied

Rated 4 out of 5 stars

Very helpful and knowledgeable staff. I felt well looked after and not rushed. Would highly recommend.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Winchester

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 27 High Street, SO23 9BL, Winchester, South, United Kingdom

  • 01962865176

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.7

All reviews

(37)

29,154 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service at Winchester

The customer service at the Winchester store is excellent. I visited today to organise a new phone, George and Cliff asked the right questions and listened to the answers. We agreed what the right solution was for me based on my needs not their commission targets. So refreshing. They are helpful, professional, friendly and knowledgeable and made my visit very comfortable. I watched them help other customers, nothing was too much trouble. They and their customer service is why I always use this store. Fantastic ambassadors for Three.

2 July 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hi Catherine, we’re grateful for your feedback. It’s fantastic to know that George and Cliff delivered knowledgeable guidance, sincere attention, and created a welcoming, comfortable environment while ensuring the resolution you needed.
– Three Social Media Team

Rated 5 out of 5 stars

i was very happy with Luke (in…

i was very happy with Luke (in Training) service that he gave me last week when purchasing a new mobile phone contact and explaing the benifits while being with Three , he done very well with coming the roaming charges with me and done the best he could to get the price as cheap as possible , really really happy thanks again Luke

26 June 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hello Rich, we’re delighted to hear Luke made your visit smooth and helped you find a great option. Thanks for sharing your experience. – Three Social Media Team

Rated 5 out of 5 stars

Connor was amazing today and went above…

Connor was amazing today and went above and beyond to help me sort out my phone issues.

16 June 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hey Lorraine, you’ve just made our day! 🎉 We’re glad to hear your experience with Connor was remarkable. Wishing you a great day. -Neha

Rated 5 out of 5 stars

Happy customer

Had an issue, all sorted within 20minutes. Great customer service by Jack. Happy customer.

6 June 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Your words are a real highlight ✨ Julie. Great to know Jack provided prompt, expert support and resolved the issue seamlessly 💫 -Arvind

Rated 5 out of 5 stars

Great people in store

Great people in store. Jack patiently listened and sorted all my phone contracts, just what I was after.

25 May 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hey Mike! We're thrilled to hear you had a great experience with Jack. Thank you for the review! -Veronica

Rated 5 out of 5 stars

Aqil was really helpful and a delight…

Aqil was really helpful and a delight to deal with

6 May 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Great to know Aqil helped you with everything and kept it clear from start to finish. Thank you for the love, Emily! 🥰 -Ayesha

Rated 5 out of 5 stars

Jack was very helpful and explained…

Jack was very helpful and explained everything in great detail. Generous with his time as well.

1 May 2026
Unprompted review
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Reply from Three UK - 3Store Winchester

Wow! Your review is next level awesome! 🎉 Huge shout out to Jack for making it unforgettable. We can’t wait to welcome you back soon! ☺️ -Kashish

Rated 5 out of 5 stars

Jack was super helpful and got my…

Jack was super helpful and got my problem resolved in 15 mins - thank you!

1 May 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Thank you for the 5⭐ review, Alexis! We truly appreciate you sharing your experience, and it’s wonderful to hear that Jack provided you with such outstanding care. -Neha

Rated 5 out of 5 stars

I would recommend the Three store in Winchester.

My husband and I visited the Winchester store today and were greeted by the Connor, the Assistant Manager. He was so helpful and consistently projected a ‘can do’ attitude throughout the whole of our visit. He sorted out the issue with my mobile quickly and efficiently. He then helped us to understand an issue that that had occurred with our existing broadband provider. We are now testing our local signal, reviewing our existing contract and expect to return to the Winchester Three shop for all our future requirements.

I personally, have had a Three contract for many years and they have always helped me, speedily, efficiently and have not tried to confuse me with jargon. The Assistant Manager’s assistance today has reinforced our confidence in all that Three can offer. I would thoroughly recommend them.

27 April 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

That’s impressive 🌟 Nicola, We’re delighted that Connor at the Winchester store brought such clear, steady care while sorting your mobile issue and guiding you through the broadband concerns, leaving you feeling fully supported and confident in what we offer. Wishing you brighter moments ahead ❤️ -Arvind

Rated 5 out of 5 stars

very informative

Aqil was very informative and got me the deal that was right for me.

26 April 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Absolutely fabulous, Kay! We’re glad Aqil was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica

Rated 5 out of 5 stars

Super easy & great customer service

Super easy & great customer service - shout out to Connor! Really happy with the new contract and everything was explained rly nicely.

24 April 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Thanks for sharing, Emily! 🎉 Connor clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish

Rated 5 out of 5 stars

The account transfer advice &…

The account transfer advice & instructions I received from George were very thorough and he answered all of my questions. When it actually came to the making the switch, I was again made fully aware of the account choices and what to expect during the process.
Again, George was excellent in faciliating the swicthing process. Thankyou George

17 April 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Thank you, John, for taking the time to share your experience! We’re delighted to hear that George provided such thorough advice and clear instructions, and that he supported you so well throughout the switching process. 🥰 -Prabhjeet

Rated 5 out of 5 stars

Sim card

Very friendly & helpful

14 April 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Maria! The team will be smiling knowing they delivered exactly the support you were looking for. Thanks for leaving this sweet 5⭐ -Ayesha

Rated 5 out of 5 stars

George was so helpful and profesional

21 March 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hi there, we’re delighted to know George made such a strong impression 💙. Your comments highlight the care and professionalism we aim to provide every day. -Shivam

Rated 5 out of 5 stars

Both Jack and George provided excellent…

Both Jack and George provided excellent service. Friendly and professional and made sure I knew what I was purchasing. Good explanations of everything I need to know

14 March 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

We’re delighted Jack and George made your experience clear and comfortable. It’s great to know their friendly guidance helped you feel confident in your purchase. -Suhaas

Rated 5 out of 5 stars

Great service !!!!

I was extremely impressed with the professional, helpful and very patient attitude of the staff. Connor was the gentleman I saw and he went out of his way to help me with all aspects of the phone and contract etc. I would highly recommend them to anyone. A very pleasant surprise and example of great service.

10 March 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hi Lynnette, we’re glad Connor took care of you, explained the details clearly, and got you set up with your phone and plan. Thanks for recommending us. -Kishan

Rated 5 out of 5 stars

Aqil was wonderful

Aqil was wonderful, not pushy, just a great guy!

8 March 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hey Brian! 🎉 That’s awesome to hear! A huge shoutout to Aqil for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish

Rated 5 out of 5 stars

Great service

Great service, Three is far more superior to other highstreet mobile providers.

19 February 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Hi Stuart, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Thoroughly recommend Aqil!

From the moment I walked in, Aqil was helpful, attentive and friendly! He listened to my current concerns with my old provider and was honest with his offers and plan options. I ended up switching seamlessly and would thoroughly recommend anyone to come here. Cliff the GM was also great and friendly. 5/5 stars!

14 February 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Thanks so much for taking the time to share this lovely review, Sam. We’re glad to hear Aqil and Cliff gave you such a smooth and friendly experience, and that switching over was easy for you. Wishing you a fantastic day 🎉 -Neha

Rated 5 out of 5 stars

Excellent customer service!

After being greeted in a warm and friendly fashion, George listened carefully to an issue that I was having with signal strength in my house. He then spent a considerable time explaining the various things that he felt could be causing the problem. It was such a breath of fresh air to be treated in such a polite and patient manner. Thanks George, your time and technical knowledge were much appreciated!

10 February 2026
Unprompted review
Three UK - 3Store Winchester logo

Reply from Three UK - 3Store Winchester

Thank you for sharing this, Ian. It’s wonderful to hear how attentively George supported you and took the time to walk through every detail. Your experience really reflects the care and professionalism he brings to each conversation. -Manavata

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