I have been with 3 for many years. I have always had the best customer experience every time. The staff are very helpful, especially the St Austell team. I have never been disappointed with my visits... See more
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I recently visited the Three store in St Austell to make a change of details on my Three account and to enquire about an upgrade. Received a very professional, knowledgeable and friendly service from... See more
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I've been in twice recently. One with a lead connector problem the other with roaming in Morocco. On both occasions the staff (this time Maddiey, Tony and Ant) were realy helpful, friendly, efficien... See more
Company replied
I popped in last week as I was having issues with my phone. Maddiey was so helpful and knowledgeable and was able to sort it there and then! She has lovely customer service skills and nothing was too... See more
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Company details
About Three UK - 3Store St Austell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12B Fore Street, PL25 5EN, St Austell, South, United Kingdom
- 0172668224
4.9
Excellent
79 reviews
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Tony made my day by giving me the best…
Tony made my day by giving me the best deal for my needs. Thank you very much. Great service.
26 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Your words speak volumes, Julie 💙 Tony's spot‑on guidance helped you find the option that suited your needs perfectly. Wishing you plenty of smiles ahead 😊
- Three Social Media Team
Did my phone upgrade with Ant
Did my phone upgrade with Ant, swapped over my data for me too. So happy with the service
18 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Jeremy, thank you for the fantastic 5⭐ review! We're thrilled to hear that Ant made your upgrade experience smooth and hassle-free and helped transfer your information seamlessly.-Three Social Media Team
Ant was great he helped me with bill…
Ant was great he helped me with bill queries and got me logged in to the apps, so glad the shop could help because customer service on 333 was terrible.
15 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi there 🎯 we're glad Ant took the time to sort your billing concerns and get you connected with the app. Your feedback means a lot 💙
- Three Social Media Team
Reply from Three UK - 3Store St Austell
Thank you for your feedback, Phil! It's great to hear that Tony and Ant provided outstanding support. ✨ — Three Social Media Team
Friendly staff and excellent product…
Friendly staff and excellent product Excellent service.
Gary was excellent.
8 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Ian, thanks for taking the time to leave a review. It's great to hear Gary made your visit such a positive one and helped make everything straightforward from start to finish.— Three Social Media Team
Ant always able to sort my issues
Ant always able to sort my issues
8 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Jenny, thank you for your review. It's wonderful to know Ant continues to be a reliable source of support whenever needed. We appreciate your feedback. 💜
Three Social Media Team
Chatting about my options to Ant
7 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi RG. We appreciate your feedback regarding your discussion about options.
If you need help from us in the future you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.
Three
Maddiey and ant were very helpful
Maddiey and ant were very helpful
5 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Carlos, what a lovely review to receive. We're delighted Maddiey and Ant helped make your visit such a positive one. 💜
Three Social Media Team
I had a problem with my three broadband
I had a problem with my three broadband & had to have it transferred from my iPad over to my sim mini WiFi so I could use all my devices. Gary the lovely guy that served me could not have been more helpful. He got right on to it. He Took time to listen & reciprocate in conversations & was lovely to speak with someone of that nature . Very very helpful he could not have done more to make the situation better. I also had my other contract updated to something that was more suitable for me so I was double delighted for all his help.
28 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Your shout‑out is WOW, Duke ✨ We're delighted that Gary's attentive care helped get your broadband working across your devices while finding an option better suited to your needs. Double delight like this is wonderful to see 💙
- Three Social Media Team
Brilliant
Brilliant, polite service when I needed it most.
Upgraded my contract with best terms.
All very appreciated.
HI highly recomend Three as a company
25 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi, Phil! We’re happy to hear that you had a great experience with us. Thank you so much for your kind words, we truly appreciate your recommendation! - Three Social Media Team
Great customer service
Great customer service. Very helpful would highly recommend. Drew was very knowledgeable
25 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Thanks, Brian! We're thrilled Drew made your experience so smooth and informative. We appreciate the recommendation! - Three Social Media Team
Brilliant service and very…
Brilliant service and very understanding from Gary
25 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
We really appreciate your kind feedback, Meg. It’s wonderful to know that Gary provided clear guidance and created such a reassuring experience for you ✨ – Three Social Media Team
Very helpful people
Very helpful people who explained everything in detail.
25 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Fantastic, Michael! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! - Three Social Media Team
Maddiey was very helpfull
Maddiey was very helpfull , set up my new phone and created a email for me
22 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Lynda, we’re really glad to hear Maddiey was very helpful and got everything sorted for you, including setting up your device and creating your email. Thank you for the feedback. 😊
-Three Social Media Team.
Friendly helpful service from Ant
20 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey wendy, thank you for the 5 ⭐ review. We're thrilled to know Ant made your experience seamless.-Three Social Media Team
Staff are so helpful and understanding
Staff are so helpful and understanding. Ant and Tony always so willing to help
18 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi John, it is wonderful to hear that Ant and Tony provided such excellent support. They clearly did a fantastic job ensuring you felt fully looked after and valued during your visit.— Three Social Media Team
Great customer assistance
Great customer assistance. Ant went beyond and above. Highly recommend. 5 stars 🌟
17 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hello Hamilton, we’re delighted to hear Ant made your experience so enjoyable. Thank you for the 5 ⭐ review – Three Social Media Team
The lovely smiling faces in store took…
The lovely smiling faces in store took scams off of my phone. Ant and Tony helped me through the whole process until it was sorted. Thank you
17 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Linda, thank you for the wonderful feedback. We’re delighted to hear that Ant and Tony at the store provided excellent assistance and guided you through each step, ensuring the scam issue on your device was fully resolved.
‑Three Social Media Team
Helping me to set up new phone
Helping me to set up new phone , transferring apps etc Most helpful staff.
15 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Thank you, Alan, for this great 5⭐ review! We’re really pleased to hear the team helped you set up your new phone and get everything transferred smoothly.
– Three Social Media Team
Staff (Tony) really helpful and…
Staff (Tony) really helpful and explained every step. Easy and straightforward and a much better price for us. Switch from old provider smooth
7 August 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey April, we’re happy Tony could guide you through each step and ensure your transfer was seamless and great value for you. Thank you for the review. 🌟 – Three Social Media Team
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