Customer service was above and beyond.It took a while to resolve a faulty sim and select a new Router butAmber and Alicia were more than up for the task. First rate and much appreciated.
Company replied
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See what reviewers are saying
Mila was polite and professional, very happy with service and helped with clearing up some questions I had Would recommend to anyone
Company replied
Emilia was extremely helpful, she didn't try to sell us the most expensive phone and was happy to work within our budget. She spent time looking for the best options and was extremely patient with whi... See more
Company replied
I was cancelling a sim and ordering another phone whilst placing my new wife onto my account so there was a lot to get done. Amber dealt with me and she was amazing. She ran through everything and eve... See more
Company replied
Company details
About Three UK - 3Store Rushden Lakes
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit GS08 Rushden Lakes, NN10 6FH, Rushden, Midlands, United Kingdom
- 01933311432
4.9
Excellent
138 reviews
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Emilea was extremely helpful and professional
Emilea was extremely helpful and patient especially when moving data from my old to new phone
10 February 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thank you, Dave! We’re delighted to hear how smoothly Emilea guided you through the phone transition. Your recognition of her patience and support means so much. -Suhaas
She was great fa tantastic thankou very…
She was great fa tantastic thankou very much for discovery session Emilia.
5 February 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
We’re so glad Emilia brightened your day with her outstanding help, Margaret! 🌟 We look forward to welcoming you back soon! ☺️ -Kashish
Brilliant and was very helpfull
5 February 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Conan, your feedback is a wonderful highlight for us. We’re really glad to know you’re happy with our service. Thank you for sharing such a great review. -Manavata
Great customer service
Josh understood my requirements and was able to complete a deal I was happy with. He fully explained everything and made sure I understood it all.
3 February 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
That’s fantastic. Josh’s support ensured everything was handled with care, and his attentive nature reflects strong values while leaving a positive mark. Have a wonderful day 😊 -Manavata
Amazing service provided
Amazing service provided. James sorted all our issues out being kind and competent.
31 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
That’s fantastic, Federica! It feels wonderful to know James was able to sort everything and make the experience smooth. Thank you for taking the time to leave an incredible review! -Neha
Very helpful and informative
Very helpful and informative, will definitely recommend to friends and colleagues
31 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Mark, you've made us smile! 😊 Thank you for the amazing review. Wishing you a fantastic day! -Neha
Confident and professional Emilia…
Confident and professional Emilia sorted my problems and gave me good advice
26 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thank you for sharing your experience, Iryna. We’re so glad Emilia was able to support you effectively. Wishing you a fantastic day. ✨ -Prabhjeet
Was very helpful in setting up our new…
Was very helpful in setting up our new phone.
24 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Ruth, that’s so heartwarming! 💖 We’re overjoyed you marked your happiness with a glowing 5 ⭐ -Ashifa
Emilia was very patient and explained…
Emilia was very patient and explained everything very well
21 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
YAY 🎉 Jim, we love hearing this 🌟 We're delighted to hear Emilia ensured everything went seamlessly. Enjoy the rest of your day 😊 -Arvind
great experience very understanding…
great experience very understanding with what i wanted thank you i’ll love my new iPhone sorry for taking up so much of you time 😂i’m very picky thanks.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thanks so much, Tyler! 🎉 We’re so happy we could help you get exactly what you wanted. Enjoy your new iPhone, it’s going to be awesome! ♥️ -Kashish
Quick and efficient service
I was able to collect the hub straight away which ideal as I needed Internet straight away. Emilia was very helpful and efficient in processing my order.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Mark, thank you for your feedback! We’re delighted Emilia could support you and make everything straightforward 😊 -Suhaas
Amber has been amazing today
Amber has been amazing today. So helpful found us the best deal possible and was super patient. Furthermore , josh was super helpful around information on iPhones, great knowledge and great customer service from both!
Thank you
18 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Your phenomenal 5 ⭐ review, Chanelle, has filled us with joy! We're thrilled that Amber and Josh delivered an exceptional experience and ensured you received a fantastic deal. We're always happy to help. -Afaq
Reply from Three UK - 3Store Rushden Lakes
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Emilia was very professional and…
Emilia was very professional and friendly. Thank you
17 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Wow! Your amazing 5 ⭐ review truly made our day, George 🌟. We’re overjoyed that Emilia delivered such an exceptional experience, and we’re always happy to help 😄. -Ashifa
James was very helpful and sorted us…
James was very helpful and sorted us out with no fuss at all, very good service
12 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
We're thrilled that James' friendly efficiency made your interaction a pleasant one. Thank you for writing a great review, Louise :) -Scott
Top quality service
I went in to change my esim to a different phone and it was the easiest and simplest experience Amber was absolutely brilliant and a credit to the company!
12 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Jordan, that’s marvelous! A big shoutout to Amber for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Reply from Three UK - 3Store Rushden Lakes
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Accurate and amazing customer service
Accurate, professional, friendly, super helpful service. Really fast, in and out within 15,mins.
Exemplary customer service from both gentleman - James and Joe -highly recommend.
5 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Sheril, this is what we love to hear! We’re so happy this is the service you received, this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
It was a great experience with James
It was a great experience with James. Wonderful service and friendly personality. Thanks team Rushden Lakes.
3 January 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Serious savings made. Amber talked us through all contracts
Amber talked us through all contracts and got us some serious savings. Very worthwhile experience. Would highly recommend. Thanks
31 December 2025
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Charlotte, We’re delighted Amber explained the options and helped you secure an excellent value for money deal. We're glad everything worked out so well. Thank you for your positive review and referral! -Kishan
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