Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were s... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
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See what reviewers are saying
The general assistant manager Matthew has been a very big help today! I had went into the store as my phone contract is in my dads name who passed away and I needed it changed over to mine, it was a l... See more
Company replied
We popped into the Pontypridd Branch and as always, we had exceptional customer service. Gary served us and he was patient, knowledgeable and so helpful. All team members are also helpful and this... See more
Company replied
Joanne was really helpful and very knowledgeable very helpful sorted out our phone contacts and broadband even though it was almost closing time on a Friday evening. highly recommend a visit if you're... See more
Company replied
Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
79 reviews
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Most helpful people
5 stars absouletly brilliant thanks Matthew Gary and Thomas
10 July 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey, Mandy! We're absolutely thrilled to hear you had such a brilliant experience with us! Matthew, Gary, and Thomas will be delighted to receive your wonderful shout-out and to know they made such a positive impact. 🥰
Brilliant customer service by matthew
29 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Paul. We are glad to hear that Matthew provided you with such a top-tier experience. — Three Social Media Team
Very friendly and entertaining service
Very friendly and entertaining service. Thank you Gary and Matthew for your help. I am going to have 1 happy grandson for his birthday with his new iPad 😄
29 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Susan. It is wonderful to hear that Gary and Matthew provided such an engaging and welcoming experience while helping you secure that new iPad, and we are absolutely thrilled to be part of making your grandson's upcoming birthday celebration special. — Three Social Media Team
Excellent service from
Excellent service from
Matthew all fully explained. Superb
18 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Yay 🚀 Fr Edward, we're thrilled that Matthew provided such superb, expert guidance and kept everything perfectly clear 💫 -Arvind
Best Service.
Tom was fantastic, along with the other staff there. All super friendly and straight to the point. Also, speedy service. I wouldn’t go anywhere else 👍🏼 😊
5 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Tyler, it's lovely to hear Tom made your visit such a pleasure. Your feedback made our day! ☺️ -Prabhjeet
Mishia helped us no end
Mishia helped us no end. I ended up renewing 3 contracts. I also will be returning in 5 months for a full renewal.
The service alone will keep me with this company.
3 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Richard 😊, it’s great to hear Mishia provided such dedicated support, guiding you through everything and making the whole experience feel smooth and well managed. It’s fantastic to know the service made such a positive impact and encouraged you to continue with us.
— VodafoneThree Social Media Team
Jo and Matthew were both brilliant they…
Jo and Matthew were both brilliant they really help me out every time I come in
2 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for your review, Mrs Holst! It’s wonderful to know Jo and Matthew consistently give you such fantastic support. 🌟 -Veronica
Matthew always gives us fantastic…
Matthew always gives us fantastic service
2 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Aw, we’re so glad Matthew gave you the best support, Fred! Big thanks from our side. 😄— VodafoneThree Social Media Team
Matthew was an excellent representative…
Matthew was an excellent representative of the brand. Oh yes
2 June 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Ashley, we’re so happy to hear Matthew stood out for you. Thank you for the dazzling 5⭐ review! -Veronica
Had good experience with the Three…
Had good experience with the Three Pontypridd outfit today. Misha did a great job with my sim renewal.
29 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Githmi, thank you for the 5⭐ review. We're overjoyed that Misha made your renewal experience outstanding. Thank you for choosing us. -Neha
The experience and the communication…
The experience and the communication was spot on tom and Matthew was excellent deffo recommended
21 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for sharing this lovely comment, Ryan! We're thrilled to hear that Tom and Matthew gave you such great support and made sure everything was handled so smoothly. -Afaq
Visiting the Pontypridd store today
Visiting the Pontypridd store today. Matthew was very helpful. He was open and honest and explained everything very very clearly. He did everything he could to sell us the correct bundle and went above and beyond for my partner. Very happy! Glad to have joined three 🤘🏻
19 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for sharing this, Louise. It’s great to hear Matthew took such good care of you and your partner 😊 We’re really pleased he explained everything clearly and helped you choose the right bundle. Thanks for choosing us! -Neha
Pontypridd store
Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were sorted out. He knew the products well and reassured us prior to our purchases. I highly recommend a store visit.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
That’s impressive, J Jenkins 🌟 We're thrilled that Tom showed such stellar product expertise and guided you both with the utmost respect. It’s wonderful to hear your requirements were sorted out perfectly and that his clear advice gave you complete confidence before your purchases. 🙌 -Arvind
The service was Excellent
The service was Excellent. I had everything i want so all good. Cameron and Metthew was Brilliant and helped me to go through everything. Cheers.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you, Camilla. We’re delighted to hear everything went smoothly and that Cameron and Matthew gave you the brilliant support you were looking for. We really appreciate your feedback. -Ayesha
Mathew andGary very helpfull
4 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Peter, thanks for sharing this amazing review. It's great to hear that Mathew and Gary made everything feel smooth and left such a positive impression 😊 -Samad
Gary was very helpful to both me and my…
Gary was very helpful to both me and my partner and explained everything we needed to know about the new phones and contracts
2 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you, Nicholas. We’re really glad to hear Gary was so helpful to both you and your partner and explained everything clearly. -Ayesha
Very happy with our experience with…
Very happy with our experience with Gary very quick very polite nothing was to much ☺️
2 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Gemma! We take pride in making every interaction seamless. Gary ensured everything was handled with care and efficiency, reflecting the standard of service we strive for. -Ashifa
Getting new I phone Great experience getting new phone
Great experience getting new phone
2 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Jimmy, that’s what we love to hear from our customers! Hope your new phone treats you well. 😀⭐ -Ayesha
Brilliant service from Pontypridd shop
Brilliant service from Gary, Cameron and Matthew in the Pontypridd shop. Gave great advice and such good customer service.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for the review, Helen! We’re thrilled our team provided you with great service and friendly guidance at the Pontypridd store. -Neha
Gary was amazingly helpful
2 May 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Woohoo 🎉 Brenda, so uplifting to hear that Gary offered such stellar and prompt support! Wishing you more reasons to smile today 😊 -Arvind
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