Marcus was incredibly helpful and professional. He listened patiently to my billing issue, followed up with care, and made sure everything was resolved. He was so polite, patient, and understanding th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ommer was very helful today when helping me upgrade my contract. He gave me all the advice and help I needed. My parents also needed help with something and he was very patient and understanding with... See more
Company replied
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
Company replied
Ben was really helpful when I had data issues and helped me arrange a better monthly data plan. He is very helpful and has great customer service skills
Company replied
Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.9
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ellen was amazing!!
Ellen was amazing, professional, friendly and efficient - she was able to sort out an eSIM for me whilst I’m visiting from Australia!
18 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Patrick, thank you for sharing your experience. It's wonderful to know Ellen made things so straightforward for you. We appreciate your support and hope you enjoy the rest of your stay.
- Three Social Media Team
Hayley very nice and very supportive
16 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Olivia, we're thrilled to hear you had such a positive experience. It's great to know that Hayley was able to assist you so well. Thanks for taking the time to share the joy! ⭐ - Three Social Media team
Sidra was Really amazing customer…
Sidra was Really amazing customer service and a genuine person to talk to and easy and fast going service
15 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Alec! It’s wonderful to know that Sidra resolved everything smoothly. Thank you for taking the time to leave us this 5⭐ review! 😊- Three Social Media Team.
Ellen at the Manchester arndale store…
Ellen at the Manchester arndale store was amazing!!! Perfect service
13 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey there! We're glad to hear that Ellen at our Manchester Arndale branch made your experience fabulous. Thank you for taking the time to share this lovely feedback. 😄 -Three Social Media Team
Ben was really helpful when I had data…
Ben was really helpful when I had data issues and helped me arrange a better monthly data plan. He is very helpful and has great customer service skills
6 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Tanya, thanks for taking the time to leave a review. We're delighted to hear Ben was able to help you find an option that better suited your needs and made your visit such a positive experience.— Three Social Media Team
Marcus was incredible he saved £240…
Marcus was incredible he saved £240 exceptional service and really nice nails :)
3 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Pedro, thanks for taking the time to leave a review. We're delighted to hear Marcus helped you find a great option and made such a positive impression during your visit.— Three Social Media Team
I visited the three store to check out…
I visited the three store to check out some student plans Omer was particularly helpful and advised me well
2 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, thanks for taking the time to leave a review. It's great to know Omer supported you with finding the right option and made your visit worthwhile.
Three Social Media Team
MISBAH was amazing
MISBAH was amazing , very helpful , smily . Best customer service ever had !!
2 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, absolutely fabulous! We're delighted to hear that Misbah made such a positive difference to your experience. 😊-Three Social Media Team
Abigail customer service was good
1 October 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
That's brilliant, Joy 🌟 Abigail's attentive approach clearly made all the difference 💙
- Three Social Media Team
Staff were good and helped me.Very…
Staff were good and helped me.Very knowledgeable.
28 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
That's impressive, Terence 🎯 we're pleased our team's expertise helped get everything sorted 🌟
- Three Social Media Team
I was welcomed by the staff with…
I was welcomed by the staff with respect and led me to a lady who was very polite, helpful and courteous. She solved my problem and guided me very systematically. I am grateful for her service.
27 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Your feedback means a lot, Chaudhry 💙 it's wonderful to know the issue was resolved with such attentive support and a thoughtful approach from start to finish 🌟
- Three Social Media Team
Reply from Three UK - 3Store Manchester (Arndale)
Hi Sese! Our staff amazing service truly stands out, and we’re happy to know you had such an incredible experience! ☺️ Thank you so much for the 5⭐ review! -Three Social Media Team
Honestly Norma was a absolute star so…
Honestly Norma was a absolute star so so helpful,she really is a asset to the company look after her
25 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Norma made such a positive difference and provided support that truly stood out.
Three Social Media Team
They really helped me get my phone…
They really helped me get my phone working thanks to Safiya
22 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Love this, Sharon 💫 Safiya's support made all the difference and got things back on track for you 🌟
- Three Social Media Team
Very good customer service with smile 😃…
Very good customer service with smile 😃 And also she wish me happy belated birthday i was so happy for that.
21 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Bukola, we're glad to hear our team provided such a positive experience and made you feel valued during your visit. It's great to know the personal touch and thoughtful gesture helped make your day even more special. Thank you for the feedback. 😊💚
-Three Social Media Team.
They helped me getting rid of virus on…
They helped me getting rid of virus on phone
21 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Minette, we're glad to hear our team was able to help get your phone back up and running after the virus issues. Thank you for the feedback. 😊💚
-Three Social Media Team.
David is my personal Employee of the year
David was great we had a great chat and he did things so quick I won time back in my day. David is great !
18 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks so much, Robert! 🎉 We’re so happy David could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Marcus was very concise and took time…
Marcus was very concise and took time and patience to walk me through my options.
13 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Afeez! We're glad to hear that Marcus was patient and took the time to clearly walk you through all your options. Providing clear, helpful guidance is what we strive for. 😇 - Three Social Media Team
Happy customer
Ommer was very helful today when helping me upgrade my contract. He gave me all the advice and help I needed. My parents also needed help with something and he was very patient and understanding with them. Brilliant customer service from him.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Sabah, thank you for sharing your feedback. We're pleased to hear Ommer provided helpful guidance during your upgrade and took the time to support your parents with care and patience as well.— Three Social Media Team
Helped me get my number up and running…
Helped me get my number up and running very nice people
11 September 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Malak, we're delighted to hear that our team made the process smooth and hassle-free, ensuring everything was set up successfully for you. Thank you for your lovely feedback! 🌟😊-Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.