Lovely day out in Lancaster, visited my local three store after a receiving a texty on my phone saying I was due an upgrade. Was serviced with a smile by Dean and Jodie. 5 stars!
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Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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See what reviewers are saying
Really good experience in store dealt with jodie she was fab! I upgraded my sim and bought the phone outright she transferred everything over and helped me get into all my apps,I even got a great deal... See more
Company replied
Izzie was exceptional, im a dinosaur when it comes to tech ,but izzie talked me through everything set my phone up and guided me through the new features and set up of my nee phone
Company replied
The two lads (Liam and his other colleague) in the Lancaster Store , Sunday 31 May 2026 were a fresh of breath air… went to EE, my long time provider, would not budge on any deals sim only or new phon... See more
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.8
Excellent
52 reviews
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Lovely day out in Lancaster
Lovely day out in Lancaster, visited my local three store after a receiving a texty on my phone saying I was due an upgrade. Was serviced with a smile by Dean and Jodie. 5 stars!
10 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Alec, thank you for sharing your lovely feedback. We're delighted to know that Dean and Jodie offered exceptional support with your upgrade and that your visit to Lancaster turned out to be such a positive experience.
– Three Social Media Team
The girls were amazing…
Had a problem with my old phone,was served my izzie and jodie . My old phone was goosed so they sorted me a new one out. Both girls werr great! We had a laugh.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
John, thank you for letting us know. It is great to hear Izzie and Jodie sorted everything out for you and made the visit enjoyable.
Three Social Media Team
Made up with purchase
Went back to get new phones for me and the husband, served by anas wgi was extremely helpful.
6 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Love this energy 🎉 Judith. We’re delighted Anas provided such attentive support while helping you choose devices for both of you, and it's wonderful to know you're so pleased with your purchase 🌟
- Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hey there! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hi Michael, thanks for the amazing 5⭐ shout out. We’re glad to know you received exceptional support and that your concern was resolved with care.
— Three Social Media Team
Liam mad the experience very easy
Liam mad the experience very easy. Highly recommended
5 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, Leanne.! We’re glad Liam made everything so seamless for you. Your recommendation keeps us smiling.😊-Three Social Media Team
Highly recommend lancaster store
Really good experience in store dealt with jodie she was fab! I upgraded my sim and bought the phone outright she transferred everything over and helped me get into all my apps,I even got a great deal on a new tablet which again was set up! She couldn't of done anymore if she tried! Amazing
3 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Carol, thank you for the wonderful 5 star review. We’re delighted Jodie made your visit smooth and ensured your new devices were fully prepared and ready to use.Your recommendation keeps us smiling.😊-Three Social Media Team
Izzie was exceptional
Izzie was exceptional, im a dinosaur when it comes to tech ,but izzie talked me through everything set my phone up and guided me through the new features and set up of my nee phone
3 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Bill, we are absolutely thrilled to hear this! Izzie is a real asset to our team and made setting up your new phone a breeze.— Three Social Media Team
First class customer service
First class customer service, Izzie was so helpful and a delight, true Lancashire generosity of spirit and warmth.Thank.you.
Anne , visiting from London m
21 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi there. It is wonderful to hear that you experienced such first-class customer service and signature local warmth from Izzie during your visit from London. We are delighted that she made such a great impression, and thank you for taking the time to share your lovely feedback. -Shivam
Delightful
Izzie was wonderful, explained everything clearly and trandferred ny data, when ahe asked me for a review i was more then happy to rate her brilliant service.
18 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Neil, we’re so happy to know that Izzie was able to help you. Thank you for sharing your 5⭐ review! -Neha
Reply from Three UK - 3Store Lancaster SC
Hi Francis, thanks for your feedback. Nice to know Liam made things smooth and easy to understand - Three Social Media Team -Suhaas
Helpful service
Upgraded my phone with anas, he was pleasant, friendly and really helpful.he took his time and was really attentive with 2 dinosaurs.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Christopher! We’re so happy to hear that you had a great experience with us. Thank you for the 5⭐ review! We’re always happy to help. -Neha
Thanks as usual guys
Great guys in there, thanks as usual for helping me renew and kudos for setting up my shiny new device
9 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Lovely, Stephen! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
The two lads (Liam and his other…
The two lads (Liam and his other colleague) in the Lancaster Store , Sunday 31 May 2026 were a fresh of breath air… went to EE, my long time provider, would not budge on any deals sim only or new phones… twenty seconds looking and ‘nope, nothing’ however 3!!!! They found deals, applied sims, deals, and more deals and in the end walked out with two new latest I-phones…. Only £20 more than my sim deal! Well done guys… going that extra mile to sort it! Hope you get your festival!
31 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Katherine, we’re glad to hear that you had a wonderful experience with us. Your feedback means a lot, and we can’t wait to welcome you back! 🙌 -Neha
Helpful staff
Went to buy a new phone, Liam helped me choose and set up my new one , pleasant staff and experience
6 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Kay, thank you for sharing your feedback, we are glad that Liam and the team looked after you so well, making your purchase smooth and getting everything fully working on your new device! Your appreciation means a lot to us. -Shivam
Great service received
I called into three store and was greeted by the manager ,she was lovely and super helpful in helping switch me and my husband from o2,process was easy and seamless thank you to your staff 😊
5 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We're so glad to hear store manager and the whole team worked their magic, Sarah :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Dean was great as usual thanks for…
Dean was great as usual thanks for helping me set up my phone again after the repair :)
3 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Patricia, we’re thrilled that Dean delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
came in to get new phone
came ib to get new phone. liam was amazing at setting it up for me
3 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Den, good to hear Liam made the setup process easy and everything was sorted smoothly for you. Thanks for sharing your experience. -Suhaas
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, David. We're delighted to hear that Anas at the branch was supportive and attentive in resolving your needs. -Maryalex
Visited Dean in the store
Visited Dean in the store who set me up with the same broadband my sister got from him and he setme up a brand new tablet i got too. Thanks dean.
20 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for sharing, 🎉 Kay! Dean clearly worked some magic getting your new broadband set up, and hearing this kind of feedback really makes our day. Enjoy your new tablet! 🥰 -Samad
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