Absolutely brilliant, super friendly and totally efficient. I had wrestled with trying to transfer content of iPhone 14 to iPhone 17. Eve identified the problems and handled the whole process through... See more
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I felt sorry for Evangeline as she was trying to transfer my stuff frim.my samsung to my new iphone as it was taking so long, bless her she persevered and still managed to serve other customers at the... See more
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All enquiries were dealt with promptly and professionally.
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Evangeline is an angel, we suffered for 9 months when she left to work in another store. She always able solve any phone issues we have. Thank God she’s back
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
126 reviews
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Staff very helpful
Staff very helpful, i usually go to hammersmith store. Happy staff here are nice and helpful especially Dan and Eve
31 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Adoracion! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Dan and Eve are truly awesome! 😎 — Three Social Media Team
Evangeline is an angel
Evangeline is an angel, we suffered for 9 months when she left to work in another store. She always able solve any phone issues we have. Thank God she’s back
31 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Ali, we’re delighted to hear how much Evangeline has supported you over the years, and we understand how challenging it can be when a familiar face moves to another store. Thank you so much for your lovely feedback. 😊
-Three Social Media Team.
Absolutely brilliant
Absolutely brilliant, super friendly and totally efficient. I had wrestled with trying to transfer content of iPhone 14 to iPhone 17. Eve identified the problems and handled the whole process through to the end. A very happy customer I am.
30 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello John, we’re glad Eve guided you through the transfer and made everything easy for you. Thanks for sharing your experience. - Three Social Media Team
I felt sorry for Evangeline as she was…
I felt sorry for Evangeline as she was trying to transfer my stuff frim.my samsung to my new iphone as it was taking so long, bless her she persevered and still managed to serve other customers at the same time. I cant thank her enought for tge help
27 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey there! 🌷We’re thrilled to know Evangeline made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Three Kensington High Street is my…
Three Kensington High Street is my favourite. Jo was great in the past, Daniel helped today with a better deal for my phone. I am very grateful. He was excellent.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Jean! Thanks a ton for giving Daniel a shoutout! ⭐⭐⭐⭐⭐ We are thrilled that he was excellent and got you fully sorted out. ☺️ — Three Social Media Team
Thank you for the help
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Angelita, we’re grateful you took a moment to share this. It’s great to know our team could assist you when you needed it.
– Three Social Media Team
Daniel in Three Kensington was really…
Daniel in Three Kensington was really helpful for us. We appreciate his kindness and also to Evangeline. Thank you.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Ginny, thanks for sharing your feedback. We’re thrilled to hear that Daniel and Evangeline at Kensington delivered exceptional support with a warm approach and made your visit seamless.
— Three Social Media Team
Three Store in High Street Kensington…
Three Store in High Street Kensington is the best because of Daniel and Evangeline’s amazing help!
25 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s fabulous to hear, Rosalina! A big shoutout to Daniel and Evangeline at our High Street Kensington branch for providing such exceptional support. Thank you so much for sharing your positive feedback. 🙌 – Three Social Media Team
Great service got a good deal from…
Great service got a good deal from Daniel. Also thank you to Evangeline for help transferring my stuff from old phone to mew phone, full service , really grateful
18 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Eileen, thanks for the fantastic 5⭐ review! We’re delighted Daniel and Evangeline gave you brilliant support and helped you transfer your data from your old phone to your new one.
Three Social Media Team
Thank you to your staff I was able to…
Thank you to your staff I was able to get into my phone.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Rosita, we’re pleased our team could help you get back into your phone. Thank you for sharing your experience 😊
-Three Social Media Team.
thank you to Evangeline for all the…
thank you to Evangeline for all the help, we wouldnt know what to do without her help
15 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We're so glad to hear Evangeline worked her magic, Shirley:) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Reply from Three UK - 3Store Kensington
Hi there, thank you for the lovely feedback. We’re thrilled that Evangeline delivered top tier assistance and made your experience feel effortless.
– Three Social Media Team
Miss Evangeline
Miss Evangeline , she was a star for me. Thanks to her the transaction was amazing.
12 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Marie, thank you for the fantastic rating. We’re thrilled that Evangeline delivered brilliant assistance and made your experience feel effortless.
– Three Social Media Team
evangeline is very helpful.Fantastic…
evangeline is very helpful.Fantastic service
12 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Jocelyn, thank you for the brilliant rating. We’re delighted that Evangeline offered outstanding assistance and made your visit feel seamless.
– Three Social Media Team
I love the staff in high street…
I love the staff in high street Kensington, they're always helpful with any queries I have about my phone. Evangeline and Daniel helped me today
11 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Mercedes, we’re pleased to know you always receive helpful service at our High Street Kensington store. It’s great that Evangeline and Daniel were there to assist you with everything you needed today.
— Three Social Media Team
Thank you Eve for all you help
Thank you Eve for all you help! I was going crazy trying to figure out what's wrong me my phone and all these pop-up keep appearing, thank you for taking the time to show me how not to do it in future and how to uninstall if needed
8 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Oh wow, Shirley! Thank you for sharing your thoughts about Eve. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Thank you very much to Anna and high…
Thank you very much to Anna and high street kensingtom staff for helping me day in and out with my queries
1 July 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Leslie, Anna, and the team’s dedication shines through in every interaction. We’re grateful you felt supported and valued at our High Street Kensington branch. Thank you for the wonderful 5 ⭐ review!-Three Social Media Team
Thanks Dan
Thanks Dan, new phone and sim and tablet 5 stars and discovery session
27 June 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Elsa, we’re really glad Dan helped you get everything set up with your new devices. - Three Social Media Team
Excellent service
I would like to express my appreciation for Dan at the High Street Kensington Three store. He was incredibly helpful, provided excellent advice, and delivered outstanding customer service throughout my visit.
The High Street Kensington branch has always been my favourite Three store because the team consistently offers a warm welcome, treats customers with genuine courtesy, and is always willing to help in any way they can.
Dan’s professionalism, knowledge, and friendly approach made a brilliant impression on me. Please pass on my thanks to him and the wider team for their continued excellent service. It is very much appreciated.
Thank you for maintaining such a high standard of customer care.
26 June 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Such a joy to read this, Norathip 💫 We’re glad Dan provided such expert guidance and clear insight to ensure your High Street Kensington store visit made a brilliant impression. It is wonderful to know our team consistently maintains such a high standard of care, and we hope the moments ahead feel easy and uplifting 💛
- Three Social Media Team
First time I came in three shop
First time I came in three shop. I want to thanks staff Evangeline she was friendly and she make knowkged for person easy way🌹she make understand me what I want. She is excellent service
25 June 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Hamda, we’re thrilled your visit felt welcoming and that Evangeline provided such supportive guidance throughout your experience. Three Social Media Team
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