Marc in the hull branch is truly amazing! He’s helped me on many occasions. Always goes above and beyond to ensure customers leave satisfied and happy. Thanks Marc for everything you’ve done over the... See more
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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See what reviewers are saying
Visited 3 store at St. Stephen’s and Sam met us with a friendly smile. Sam did above and beyond to transfer my daughter’s contract to her own and sorted home broadband to her rented accommodation as a... See more
Company replied
Great service from Iain who gave me a superb service than what I was expecting. I got extra because Iain attention to detail and empathetic listening. I had 3 contracts and I was paying a lot of money... See more
Company replied
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling sat... See more
Company replied
Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
245 reviews
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Great service from Jasmine
Great service from Jasmine, upgraded phone and broadband
5 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Alex, we’re pleased Jasmine could help you with your contracts upgrade. Thank you for the 5 ⭐ review – Three Social Media Team
ive visited this store many a time…
ive visited this store many a time hence why im still a customer clare is an absolute star so helpfull & polite & also helped me she is so good at her job customer care feel like ive got a friend in her & not just a customer ian also was so helpfull thankyou 3 team
5 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for the lovely 5⭐ feedback, Sinclair. We’re so glad Clare and Ian made you feel supported and valued each time you came in. It’s wonderful to know their kindness keeps you with us.
— Three Social Media Team
My experience changing over my phone…
My experience changing over my phone and starting a new plan has been excellent, Mark could not have been any more helpful than he gas been ,excellent serially round ,many thanks m webb
5 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi there 🎯 We're delighted to hear Mark made the switch to your new phone and plan so easy to manage, with support that stood out every step of the way 💙
- Three Social Media Team
Great lads,really helped me out with…
Great lads,really helped me out with the new phone,above and beyond thank you so much
5 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Darren, we truly appreciate you taking the time to share your experience! It's wonderful to hear that the team took such good care of you and made setting up your new device seamless. 😇 - Three Social Media Team
Big shout out to Three Hull staff
Big shout out to Three Hull staff
First of All I want to thank “Ebony” for been forthcoming and engaging me positively when I visited the store - she has the skillsets to manage multiple fellows and have her own flagship store - deserves not just a raise, But made a countrywide customer service ambassador
Secondly to an energetic and knowledgeable lady “Jasmine” who’s not just proactive, pays attention to detail but has a cheerful disposition is very much appreciated for not just attending to me today but providing quality advise and assistance to me whilst I made my purchase- she deserves to be a manager
To the man who made it happen , “Sam” on my first day of visit I came for an entirely different request but Sam not just advised me as a customer he pushed notch advise on three services and other value offering which motivated me to complete my purchase - he ought to have his own flagship store he deserves to be the face of “three” for top notch services
And to the other floor member Clare and Iain they’ve been fabulous and are the REAL MVPs
30 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Alex, it’s great to hear Ebony, Jasmine, Sam, Clare and Iain supported you so well during your visit. Thank you for sharing your 5⭐ experience. - Three Social Media Team
moving over from Vodafone
Great experience moving over from Vodafone
Mujahid and ebony were very friendly and made great conversation
30 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing this amazing 5⭐ review, Lorraine! It’s great to hear Mujahid and Ebony made your switch easy and enjoyable. We appreciate you taking the time to share your experience.
— Three Social Media Team
Great experience
We visited the store today and were served by Jasmine and Mujahid. They were superb, their customer service was second to none and nothing was too much trouble.
We are new to the area and Iain gave us some brilliant local advice.
We were so impressed with our entire visit.
27 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Vicki, celebrating your wonderful visit to the store and the exceptional support provided by Jasmine, Mujahid, and Iain, it is fantastic to hear how welcome you were made to feel as you settle into the local area. — Three Social Media Team
Fantastic Service
The customer service was fantastic and very impressive. I wish I could give 6 stars to express my satisfaction.
Prompt
Friendly
Professional
21 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing your feedback, Victor. We’re delighted to hear you received prompt, friendly and professional support, and we truly appreciate your 6‑star praise. Thanks for taking the time to let us know.
– Three Social Media Team
Ebony was very helpful and amazingly…
Ebony was very helpful and amazingly nice to me helped me get a brand new phone and explained everything so well to me even tho this is my first time getting a contract phone!
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Scarlett, we’re really glad to hear Ebony made your visit such a positive experience and supported you so well while getting your new phone. Thanks for sharing your feedback ✨
-Three Social Media Team.
MUJ was very funny
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s fabulous, Angelo! We really appreciate you sharing this, and it’s great to hear your 5⭐ review. Thanks so much! – Three Social Media Team
Excellent service thank you
Excellent service thank you! Professional and friendly… and extremely patient with an old technophobe - even set my new phone up for me … nothing was too much I will definitely recommend the store and Mark and Muj were fab!
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Heidi. It’s great to hear Mark and Muj were patient, friendly and made setting up your new phone easy. We appreciate your kind feedback – Three Social Media Team
Mark and muj were spot on
18 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Keith, great to hear that Mark and Muj made your experience a fantastic one. Hope you have a wonderful day! 😊 -
Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi Michaela, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Sam. - Three Social Media Team
Natalie was really helpfull after I'd…
Natalie was really helpfull after I'd lost my phone. Very cheerful,professional, and friendly . She knew her stuff. Made me feel at ease as I thought it was going to be more stressful than it ended being thank-you.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks a lot, Pauline! It’s so exciting to see the trust you’ve placed in us. Natalie did an amazing job helping you out with her best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi, Michael! We're so pleased to hear that Clare provided you with excellent service. We hope you enjoy the rest of your day! ☺️ - Three Social Media Team
Recommend 3
Staff are exceptional go out of their way to help and make everything easy
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Mrs D Hicks, we are grateful for your recommendation and are happy to hear that our team looked after you and made everything simple and effortless. — Three Social Media Team
Sam was absolutely amazing with helping…
Sam was absolutely amazing with helping me upgrade my phone and setting me up with my new phone number transferring to 3. A pleasure to be served by him.
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for this lovely 5⭐ review, Kieran. It’s great to know Sam provided such attentive support with your upgrade and number transfer. Your kind words mean a lot to us. 💙
— Three Social Media Team
Sam was perfect and extremely helpful
Sam was perfect and extremely helpful, thanks! Give him a promotion
3 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Katia, we’re really pleased to know Sam offered such clear and helpful guidance. Wonderful to hear the experience felt so positive.
— Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi Elena, we are absolutely delighted by this feedback! Sam was brilliant at making sure everything went smoothly and providing you with top-tier care.— Three Social Media Team
I had a lovely service with the…
I had a lovely service with the assistant manager and Ebony- she’s so smiling and encouraging me to come back. I felt like my sister was talking to me 🙈. It was topnotch. Many thanks ☺️
2 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Cally. Thank you so much for highlighting your recent visit. It is wonderful to hear that Ebony and the assistant manager made you feel so welcome and comfortable during your time with us. We always aim to provide that warm, family-like care, and your kind words mean the world to our team. We look forward to seeing you back in store soon.— Three Social Media Team
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