Very helpful and advised on changing our phone and 2 SIM cards. Great that we can now use our phones abroad without buying extra SIM cards. Brilliant customer service, very friendly.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Adil was really helpful, customer service was a struggle and he managed to support me and went through everything. If your customer service was just as effective as Adil that would have saved me a gre... See more
Company replied
Came today to upgrade my broadband as my contract was running out. Shah at the store was very helpful and gave me a brilliant deal and managed to sort everything out for me under 15 minutes. Amazing c... See more
Company replied
Lovely customer service by adil Found the best deal for us for our contract going down by 5 pounds Recommend him to many other customers Top tier worker Working hard for us customers
Company replied
Company details
About Three UK - 3Store Halifax
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Woolshops, HX1 1RU, Halifax, Midlands, United Kingdom
- 01422320912
4.9
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service very helpful
11 May 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey, Kim! We’re glad to hear you had such a positive experience with our team. Providing helpful service is what we strive for every day. 😇 -Prabhjeet
Mobin was very helpful
Mobin was very helpful, prefer store visit rather than phone. Was very polite and handled all enquires. Happy with everything.
11 May 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Franco. Boom! 💥 Mobin totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation! 🙌✨ -Kashish
Shah the Customer Service Advisor was…
Shah the Customer Service Advisor was very helpful. He explained in details the product we got and was exceptional in his work.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Absolutely fabulous, Joshua! We’re glad Shah was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Adil has been amazing
Adil has been amazing. Came into the shop panicking as my phone had died, he sorted everything out efficiently and made me feel immediately at ease. Thank you for your help!
1 May 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Tara, thanks for sharing! We’re so glad Adil was there to help turn a stressful situation around and get your phone sorted so efficiently. 😇 -Prabhjeet
Absolutely brilliant service by Adil
Absolutely brilliant service by Adil. He sorted my brother's sim and on top of that git me a better deal. Huge thanks to him.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks a ton, Mavis! 🙌 Adil enjoyed every moment helping you. Brilliant guy, brilliant service, brilliant outcome. 😀 -Ayesha
Reply from Three UK - 3Store Halifax
Hi Demi, we’re happy to hear you had such a positive experience with our team! 🌟 -Kishan
Ability was very helpful today
30 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Pui, it’s great to hear that Ability provided such excellent support for you today! 🌟 -Kishan
Excellentservice would recommend (adil)…
Excellentservice would recommend (adil) 👍
24 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Matthew, that’s wonderful to hear! 🌟 We’re delighted Adil could provide such great support and leave you so pleased with your experience. 😊 -Maryalex
Great service by aaminah and adil
24 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Brians, thank you for sharing this amazing 5⭐ review! We’re thrilled that Aaminah and Adil gave you such a fantastic experience. -Veronica
Reply from Three UK - 3Store Halifax
Thanks for the shout‑out, Brian! We’re thrilled Adil’s support made such a positive impact. -Suhaas
Moben was fantastic
Moben was fantastic. He managed to sort my issues and upgrade my handset very knowledgeable and professional. And was able to check my existing sim only deal to ensure I had the best plan for me.
20 April 2026
Unprompted review
The person who dealt with me was very…
The person who dealt with me was very professional i would recommend him anytime
18 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Graham, it is great to hear our team member gave you expert support. We value your kind recommendation. -Suhaas
Excellent experience very helpful
16 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Victoria, we’re so happy to know you received the best help from us! Thank you for the lovely 5⭐ review :) -Ayesha
EXCELENT BY ADIL SERVICE WOULD RECOMEND…
EXCELENT BY ADIL SERVICE WOULD RECOMEND TO ANYBODY
16 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
💖 Reading your words brought us so much happiness, Gabrielle. Thank you for sharing your experience with Adil. 🌼✨ Wishing you a joyful day ahead, and we look forward to seeing you again soon! 🤗 -Kashish
Reply from Three UK - 3Store Halifax
Thank you for sharing your feedback, Brenda. We’re really glad to hear that Adul offered such great support and made everything easy for you. -Afaq
Prompt
Prompt, polite service. The young man, Shah, was as helpful as he could be and got me a very good deal.
14 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Yay Marisa, your feedback is fantastic! 🚀 We're so pleased that Shah was incredibly courteous and efficient, ensuring you secured a top-tier price on your plan 🌟 -Arvind
Good communication and good deal offered
Good communication and good deal offered
14 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
You’ve totally made our day with those ⭐⭐⭐⭐⭐ vibes, Mohammed! We’re happy to know our team was on point, thanks for sharing this with us!🔥 -Kashish
Thank you so much for all your help and…
Thank you so much for all your help and support sorting my daughters phone
13 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hannah, it truly lifted our spirits to hear everything is running smoothly again for your daughter. Your kind message means a great deal to us, and we’re really pleased we could help make the process stress free. -Manavata
Excellent service by Adil
Excellent service by Adil
Very helpful to two novices
Would have no hesitation in recommending the shop in Halifax
11 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi John! We love this! Adil at Halifax is a superstar, and you’ve just confirmed it. Thanks for taking the time to share the joy! 🤗 -Ayesha
He was very helpful
He was very helpful. Only took a few minutes and I got a good deal I hope.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Justine, thanks so much for sharing your experience! It’s great to hear our colleague was able to sort things out quickly and help you get a deal you’re happy with. We really appreciate you taking the time to leave this feedback. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.