Wiktoria was amazing and very helpful, helped with my new phone set up and transferred all my old phone apps etc over. Really friendly and welcoming experience Kind regards Kevin
Company replied
Location
Switch locationUnit 28 The Mall, Cameron Toll Shopping Centre,, EH16 5PB Edinburgh, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Leo served me today came in for internet and he gave me a better deal with phone also. Amazing guy very polite and proffessional. Total deserves employee of the month. His manager was lovely too very... See more
Company replied
David (Davidtha) was super helpful and friendly. Lovely guy, great service. We arrived confused and in need of a person to help us navigate the different deals and tariffs available. He took the time... See more
Company replied
The experience in store was great. I had a lot of difficulty with the credit check due to having recently moved address and the people in store were really good at helping me work through the issue.
Company replied
Company details
About Three UK - 3Store Edinburgh(Cameron Toll)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 28 The Mall, Cameron Toll Shopping Centre,, EH16 5PB, Edinburgh, North, United Kingdom
- 01316645603
4.9
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Victoria is a LEGEND!!
Victoria is a LEGEND!!! Thank you so much !!!!! 5 stars !!!!!!
6 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
What a lovely shout‑out, Sophie 💫 Victoria's support clearly left its mark, and that 5 ⭐ recognition says it all 🌟
- Three Social Media Team
Very helpful staff
Came in with a unique problem involving a new phone and e sim and Victoria who works at three was amazing and helped solve the problem very quickly
6 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hey Angus, you've just made our day. What a fantastic shout-out for Victoria. We're delighted she could step in, get to the bottom of the issue with your new phone and eSIM, and have everything sorted so quickly. Thanks for sharing such lovely feedback.
Three Social Media Team
Michael did a fantastic job sourcing a…
Michael did a fantastic job sourcing a specific phone for us for our daughters birthday last minute it had to be a certain colour and he managed to find it after we left shop, and caught us in the centre, this shows dedication and above and beyond customer service
26 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hey Scott, we're glad to hear Michael went the extra mile to help track down the specific phone you were looking for and made sure you didn't miss out on the perfect birthday gift for your daughter. Thank you for the feedback. 😊💚
-Three Social Media Team.
Excellent service he is a very good…
Excellent service he is a very good manager. I am so happy with the service i got from him. he is the best!
16 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi Grace, thank you for your review. It's wonderful to know the manager provided such a positive experience and left you feeling so well looked after. We appreciate you taking the time to share your feedback.
Three Social Media Team
Staff were very helpful
Staff were very helpful, leo and murray really made the whole experience easy and smooth, no faff
15 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hey, Adam. We're delighted to hear Leo and Murray gave you such outstanding support. Thank you for recommending us so highly! 😇 - Three Social Media Team
Murray and Leo were professional and…
Murray and Leo were professional and friendly. Brilliant service. New phone and contracts legacies l organised very quickly and easily.
15 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
That's impressive, Grazsmile 🎯 We're pleased Murray and Leo's expert support got your new phone and contracts arranged with such prompt care. Enjoy your new device 🌟
- Three Social Media Team
Michal was great and explained…
Michal was great and explained everything about my new phone well!
13 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi there, thank you for your review. It's great to hear Michal helped you get started with your new phone and made everything easy to understand.
Three Social Media Team
With issues previously with my contract…
With issues previously with my contract I am very happy I came in and got the help I needed. I was taken care of and the advisor Wiktoria was very understanding my condition.
12 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hello John, we're glad Wiktoria showed care and understanding while assisting you. Thank you for the 5 ⭐ review. - Three Social Media Team
Thank you for all your help
Thank you for all your help, wiktoria was so wonderful and helpful.
12 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hey Sandra, that’s incredible! We’re so happy to hear wiktoria gave you such excellent support. Thank you for sharing this amazing 5⭐ review!-Three Social Media Team
The Staff Wiktoria explained well &…
The Staff Wiktoria explained well & able to answer all the questions and concerns in a nice way, she’s approachable & kind and it was just quick to process.
4 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Oh wow, Mary! Thank you for sharing your thoughts about Wiktoria team. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Wiktoria was amazing and very helpful
Wiktoria was amazing and very helpful, helped with my new phone set up and transferred all my old phone apps etc over.
Really friendly and welcoming experience
Kind regards
Kevin
2 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Your shout‑out is WOW, Kevin ✨ We're delighted that Wiktoria's welcoming approach made settling into your new phone feel effortless, with everything moved across and ready to go 💙
- Three Social Media Team
Good experience with Wiktoria
Good experience with Wiktoria, so friendly!
29 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi Zexin, thank you for your review. We're delighted to know Wiktoria made such a positive impression. We appreciate your support and hope to continue providing a great experience.
Three Social Media Team
Wiktoria made my experience amazing…
Wiktoria made my experience amazing with transferring my phone and getting me an amazing deal, she kept me in the loop about how long it’s going to take which I really appreciate
25 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hey Patricia, thank you for your fantastic 5 star review!We're delighted to hear that Wiktoria provided such outstanding support.-Three Social Media Team
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi Ian, thanks for the glowing 5⭐ love. We are glad to know that Wiktoria delivered top tier assistance throughout.
-Three Social Media Team
Wicktoria was excellent done everything…
Wicktoria was excellent done everything for me I would highly recommend thank you so much p foster
18 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
It’s great to hear Wicktoria ensured everything was well taken care of and provided exceptional service. Thank you for sharing your positive experience, Paul. 😊 – Three Social Media Team
The service was amazing
The service was amazing
Anjum was very explicit with her explanation. She did a good a good job
17 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Thanks a ton for your review, Oluwadamilola! 🎉 Anjum really nailed the explanations, and we look forward to serving you again. ☺️ — Three Social Media Team
Extremely helpful went above…
Extremely helpful Wiktoria went above and beyond to help.
Excellent service.
5 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi there! We're delighted Wiktoria provided outstanding support. Thanks so much for your fantastic 5⭐ review! – Three Social Media Team
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Sandra, thank you for this lovely 5⭐ review. We’re really glad Wiktoria supported you so well and made everything straightforward.
— Three Social Media Team
Wiktoria is an asset to the company she…
Wiktoria is an asset to the company she helped fixed my phone
22 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi, Eveline! We're delighted to hear that Wiktoria was able to get your phone fixed so quickly. Knowing you felt confident in their expertise means a lot to us. 😇- Three Social Media Team
Really friendly and helpful service
Really friendly and helpful service. Wiktoria really took time to explain all the details for possible plans, upgrades or sim-only options.
Efficient and quick, I left a happy customer with my new phone in hand!
21 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh(Cameron Toll)
Hi Mark, it's wonderful that Wiktoria ensured you received thorough guidance across every choice with swift precision, leaving you set up with your ideal device. — Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.