Went into the Covent Garden store for direct support relating to a long-standing query with the customer service call team. Grace provided excellent customer service. Grace was focussed on re... See more
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The staff at this store are beyond helpful. I am not very good with technology and needed some help understanding and swapping my phone number. I came in on two occasions for assistance and was helped... See more
Company replied
I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three... See more
Company replied
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... See more
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Company details
About Three UK - 3Store Covent Garden
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 Long Acre, WC2E 9LZ, Covent Garden, London, United Kingdom
- 02072401344
4.8
Excellent
77 reviews
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I had some billing issues recently
I had some billing issues recently. I walked in the shop and the lovely Customer advisor Grace helped me with my issues. She was very patient and kind. She is a start!
20 October 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
This is fantastic to hear, Congshan! We're so glad Grace got everything sorted for you. Thank you for your wonderful review. 😊 — Three Social Media Team
Jo was proffesional,efficient,helpfull…
Jo was proffesional,efficient,helpfull and very friendly..
15 October 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thanks for your feedback, Steve. We're glad Jo made things easy for you and that you're happy with the service. 🥰 -Three Social Media Team
Excellent customer service
Went into the Covent Garden store for direct support relating to a long-standing query with the customer service call team.
Grace provided excellent customer service.
Grace was focussed on resolving the query and negotiated with the customer service call team of an alternative way to resolve the query. Grace was friendly, engaging & empathic - provided regular updates - main query was resolved and she arranged for customer service to follow up with me.
Have been to this store before & find the service to be of the same high standard.
13 October 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
What lovely feedback! ✨ We're pleased Grace provided such a positive experience and took every step to support you with your query. Thank you for recognising the high standard of service at our Covent Garden store. - Three Social Media team.
Reply from Three UK - 3Store Covent Garden
Hi Dalila, thank you for your review. We're delighted to hear Grace and Jo provided such a positive experience and made things easy for you.
Three Social Media Team
Yasmin assisted me very well
Yasmin assisted me very well. Thank you so much for fixing all the problems i's experiencing. Thanks
25 September 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey, Akif. Thank you so much for the wonderful review! We're thrilled to hear that Yasmin provided great support and got all your issues sorted out. 😇- Three Social Media Team
Esta and Zayd were extremely helpful…
Esta and Zayd were extremely helpful today in assisting me with transferring my data to my new phone, very professional young people if I could give ten stars I would!!!
21 September 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, thanks for sharing the love. What a brilliant mention for Esta and Zayd. We're delighted their expertise helped get your data moved across and earned them a ten-star compliment.
Three Social Media Team
Good scervice
Grace, Esta and zayd were very helpful when giving me advice on sim plans and I got a deal I’m happy with, thanks !
21 September 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey, Merry. We're thrilled to hear that Grace, Esta, and Zayd provided such great guidance and helped you secure a mobile deal you love. We truly appreciate you taking the time to share your experience with us. 🥰 - Three Social Media Team
Professional and friendly
Professional and friendly.
Asem and Yasmin
17 September 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Asem and Yasmin made such a positive impression. We appreciate your feedback.
Three Social Media Team
Shamir helped me set up a 3 network…
Shamir helped me set up a 3 network with a eSIM that was activated within about 15 mins!! Extremely delighted with the support and service, thank you!!
16 September 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey there, we're glad to hear Shamir was able to get your eSIM set up and activated quickly, making the whole process smooth and hassle-free. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media team.
The staff at this store are beyond…
The staff at this store are beyond helpful. I am not very good with technology and needed some help understanding and swapping my phone number. I came in on two occasions for assistance and was helped by Shkair, Yasmin, and Jo. Wonderful patient staff who didn’t make me or my dad feel at all silly for not understanding how it all worked! They helped me to transfer my number so that I could stay with Three.
4 September 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Rebecca, thank you for sharing your experience. It's wonderful to know Shkair, Yasmin, and Jo made the process feel straightforward and reassuring. We're delighted they could provide the guidance needed and help keep everything on track. 💜
Three Social Media Team
Jo and team are incredibly helpful!
15 August 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Jeremy, this is fantastic to hear! Jo and the team clearly made a great impact, and we’re thrilled their support stood out for you. Thank you for sharing this amazing 5⭐ review!
— Three Social Media Team
Router exchange
Needed to exchanged my old router. The team (Jo, Grace, Zayd, Shakir) helped me very quickly and efficiently, and advised me on a new plan. Very happy with my experience, and grateful to the team from their kind approach!
14 August 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Veronika, thank you for sharing such a wonderful 5⭐ review! It’s fantastic to hear that our team members Jo, Grace, Zayd, and Shakir made your visit smooth and stress‑free.-Three Social Media Team
Zayd the Star. As many stars as I could give!!!
I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three again. It had been really frustrating for not getting my problem solved but he did it just like that. He is a true gem!!!! Much appreciated kind sir.
12 August 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there!✨
Huge shoutout for sharing this, Zayd will be over the moon reading it. Your kind words really highlight the impact he made, and I’m glad you finally got the smooth, stress‑free support you deserved. We’ll make sure this love reaches him ⭐💛 — Three Social Media Team
Asem was incredibly helpful and…
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff higher - all brilliant! Customer service of the highest level.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey, Ellie! We’re incredibly proud to hear about your exceptional visit to our Covent Garden branch. It’s fantastic that Asem provided such knowledgeable, warm, and dedicated guidance through your upgrade process. 🥰 -Three Social Media Team
Amazing service from Yasmin at 3 in…
Amazing service from Yasmin at 3 in Covent Garden, she is an absolute Star!
16 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Myriam,
Your kind words about Yasmin are greatly appreciated. We’re proud to have her on our team, and it’s wonderful to know she made your time in Covent Garden exceptional.
– Three Social Media Team
Yas is just the very best
Yas is just the very best! So helpful, professional and lovely. I highly recommend this shop.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there,
Thank you so much for your lovely feedback. We’re thrilled to hear Yas made such a positive impact during your visit. Your recommendation means a great deal to us.
– Three Social Media Team
Yaz is awesome!!
14 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Your shout‑out is WOW 🎯 Ral. We’re overjoyed Yaz’s standout support earned such high praise 🌟
- Three Social Media Team
your Assistant Managers Yasmin…
One of your Assistant Managers Yasmin was excellent in setting my new Phone
6 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
What a sweet 5 star rating, Simon! We’re so happy to know Assistant Manager Yasmin made everything right for you. Thank you! ☺️-Three Social Media Team
Grace provided exceptional customer…
Grace provided exceptional customer service. She was patient, kind, and went above and beyond to help us verify and install the eSIM, even in another language. Truly professional and incredibly helpful. Thank you, Grace!
6 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, thank you for sharing your experience. We’re delighted to hear that Grace offered such thoughtful and professional support, especially with the eSIM setup in another language.
– Three Social Media Team
Extremely helpful!!!
12 June 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey Edward! Thank you so much for ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day 🙂 -Kashish
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