The lady who served me today in the Three Store was hugely helpful, knowledgeable and helped solve the problem I’d created using your really poor and confusing Three app and terrible phone customer... See more
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Adnan was most helpful in helping me navigate the world of plan/phone upgrades. Super informative without being pushy. Very happy with his service, thank you!
Company replied
Adnan was really helpful today, immediately got me better deals and was really friendly. Great service and I always use Cheltenham Three to renew my contracts. 18 Aug 26.
Company replied
I have been coming to Three in Cheltenham for years, the customer service I received today from Adnan and Ash was second to none. Always a friendly, helpful and professional experience and I'm over th... See more
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Company details
About Three UK - 3Store Cheltenham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
171 High Street, GL50 1DF, Cheltenham, South, United Kingdom
- 01242256020
4.8
Excellent
67 reviews
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Adnan and Ash - Cheltenham Store
Super customer service from Adnan and Ash really helpful and engaging in answered so many questions that we had and enabled us to have a brilliant day getting a new phone. Would definitely recommend anyone to visit the Cheltenham Store.
14 February 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thank you for your lovely feedback, Ed. We’re thrilled to hear you got a new phone with fantastic support from Adnan and Ash at our Cheltenham store, and that they made your experience fabulous. -Neha
I had such a great experience when I…
I had such a great experience when I went into the store today, the staff were very helpful and polite.
My phone is so much better, thank you so much!
11 February 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Aw, Leo! Our entire team is a star at their work, and it’s inspiring to see how they made everything clear and comfortable for you. We deeply value your feedback and look forward to welcoming you again soon. 🥰 -Kashish
Adnan was a superb help and I would…
Adnan was a superb help and I would highly recommend
1 February 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Brilliant customer Service
Brilliant customer Service
Very friendly and explained everything carefully. Very happy
20 January 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
YAY 🎉 Patrycja, we love hearing this 🌟 We’re delighted that our team made everything seamless for you. Enjoy the rest of your day 😊 -Arvind
Adman helped me and my brothers switch…
Adman helped me and my brothers switch through a highly difficult request and was amazing the whole way through 10/10
6 January 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey Rab, thank you for the 5 ⭐ review! We’re delighted to hear that our team made your experience outstanding. Have a wonderful day! -Afaq
Thank you
Adnan was fantastic at sorting our family phones!
Thank you for your patience on a Sunday!
4 January 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey.
Thanks! Your review is really appreciated. -Pete
Adnan very helpful!
We had a lovely experience with Adnan, he was extremely helpful with changing our phones over! Thank you.
4 January 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Adnan was very professional and made…
Adnan was very professional and made the process easy for my family. Working a Sunday as well !!!
4 January 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Reply from Three UK - 3Store Cheltenham
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
mueed was great and very helpful with…
mueed was great and very helpful with changing contracts! Thank you!
30 December 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thanks for your 5 ⭐ review, Beth, and it's lovely to hear that you enjoyed great customer service from Mueed with your contract renewal. We appreciate you taking the time to share this with us 🎊. -Michael
Mueed was really helpful and sorted our…
Mueed was really helpful and sorted our sim easily.
30 December 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey Ella, that’s wonderful! We’re so happy Mueed was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Cheltenham
Hey Sadia, that’s awesome! That’s what we like to hear. Thank you for the amazing 5⭐ review! -Neha
Adnan and Mueed have been outstanding…
Adnan and Mueed have been outstanding in their customer care very knowledgeable, trustworthy and helpful
3 December 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi Elizabeth, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Nik is am EXCELLENT worker
Nik is am EXCELLENT worker. I have a TBI and she was SO helpful and patient. Definate management material.
25 November 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey Sean, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Three store saves the day.
The lady who served me today in the Three Store was hugely helpful, knowledgeable and helped solve the problem I’d created using your really poor and confusing Three app and terrible phone customer service who were less than no help… and obviously couldn’t care less.
Frankly if it wasn’t for the lady in the Three shop in Cheltenham today I would have left Three for good. She is much too good to be let down by your dreadful app and abysmal telephone support.
21 November 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
We're disappointed to hear that you struggled to get the help you needed but are relieved that the Cheltenham store could give you confidence and help in the end. Thank you for your review, Andy -Scott
Super helpful
Super helpful. I had a nightmare with the app and call centre which meant I had 2 contracts running at the same time. The call centre could not help but the shop were able to. I am very grateful for their help in resolving the issue. Three really need to sort out the app!!
21 November 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
We're really glad that the store team could save the day and get that issue resolved. Thank you for the review, Amy :) -Scott
Upgrading phone
Adman and Mueed were very helpful and explained everything very well to non tech savvy person.
11 November 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thanks for this amazing 5⭐ review, Sarah. We really do appreciate you taking the time to send this over! Great work Adman & Mueed 🎉 -Jade
Great explaining things and very smooth…
Great explaining things and very smooth process!
11 November 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thanks for this fantastic 5⭐ review, Laura. We really do appreciate it! Have a great day 😊 -Jade
Excellent and friendly customer service…
Excellent and friendly customer service from Adnan.
9 November 2025
Unprompted review
Reply from Three UK - 3Store Cheltenham
Brilliant, Supun. We're glad Adnan could help. Thank you for leaving a review :) -Scott
Reply from Three UK - 3Store Cheltenham
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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