The best experience I've ever had at a three shop. I've been to multiple but it was definitely my favourite. The guy who e had was called marius and he was excellent. The service me and my family rece... See more
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Ryan was really helpful in helping me set up my first ever contract he explained everything brilliantly. He gave me all the info more than once he was happy to speak to my mother and sister over the p... See more
Company replied
Daniella was really helpful in the 3 store Chatham, very patient and thorough
Company replied
We needed a replacement sim, to change the direct debit details, to cancel a broadband and to get details of remaining broadband devices. We also needed to confirm manual payments that had been made.... See more
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Company details
About Three UK - 3Store Chatham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, The Pentagon Centre, ME4 4BB, Chatham, South, United Kingdom
- 01634409196
4.9
Excellent
169 reviews
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Absolutely delightful customer service…
Absolutely delightful customer service agent. Ryan was cheerful, lovely, resolved my challenge and kept us happy.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Lola 😊 Love hearing that Ryan kept things cheerful and easy. Fantastic that he resolved your challenge. Thanks for taking the time to share!
— Three Social Media Team
Ryan was very helpful in helping solve…
Ryan was very helpful in helping solve our issue with our iPhones. Amazing service!
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Toni, we are so pleased to hear that Ryan provided such amazing service and got those iPhone issues sorted out smoothly for you. — Three Social Media Team
The best experience I've ever had
The best experience I've ever had at a three shop. I've been to multiple but it was definitely my favourite. The guy who e had was called marius and he was excellent. The service me and my family received was amazing and I never felt so welcome in a shop.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Luana, thank you for the amazing rating. We’re delighted to hear that Marius provided expert support at our store and ensured you and your family felt genuinely welcomed throughout your visit while creating a seamless experience.
– Three Social Media Team
Nancy
Nancy, Thank you very much, supper service, very polite, load of good information. Best service.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Jev, we’re really glad to hear Nancy supported you so well and offered such clear guidance. Thank you for sharing your experience with us! 😊
— Three Social Media Team
My best experience
When we went we had marius. The staff was one of the best people and Service was even better. I would fome back to this shop
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Jose, we’re delighted to hear that Marius and the team made everything smooth and welcoming. Thank you for taking the time to leave this 5⭐ review!
Three Social Media Team
Mario is great staff member
Mario is great staff member, very helpfull and genuine. Best shopping experience in a while with him.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hello Tomas, it's great to know Mario provided such friendly guidance and helped make your time in store enjoyable. - Three Social Media Team
Excellent service from Daniela
13 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Andrew, it's lovely to hear Daniela made your visit such a pleasure. Your feedback made our day! ☺️- Three Social Media Team
Marius was really helpful today with…
Marius was really helpful today with sorting out a new contract for me, would recommend, very happy
11 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Lily, your message is so thoughtful.
We’re glad Marius helped you feel confident with your new plan.
Thank you for sharing your happiness with us. 😊
— Three Social Media Team
Incredible staff
Ryan and the assistant store manager, who I believe is named Steve but my memory is terrible, were so helpful in overcoming the issues we were having with the systems between Three and Experian rejecting a previously accepted credit check, while everything else was going wrong, the staff in the store went above and beyond in making sure my experience was fantastic.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Jordan, we’re really glad to hear that Ryan and the team were able to support you through the system issues and ensure everything was sorted smoothly. Thank you for taking the time to share your experience. 😊
-Three Social Media Team.
3 sim has a very reliable network…
3 sim has a very reliable network service. Customer service with Daniela in Chatham was excellent.
9 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Joy 😊 That’s brilliant! We’re so pleased to hear Daniela at our Chatham store provided such positive and supportive service.-Three Social Media Team
Great experience with Daniela
8 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Julia, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Daniela provided such excellent support during your interaction.— Three Social Media Team
Several enquires answered very efficiently
We needed a replacement sim, to change the direct debit details, to cancel a broadband and to get details of remaining broadband devices. We also needed to confirm manual payments that had been made. Steve was exceptionally helpful, professional and knowledgeable. He dealt with all of our enquiries, efficiently and effectively, whilst entering into polite conversation. We were delighted with our visit and left feeling refreshed as all of our enquires had been answered during such an unexpected pleasurable interaction. Steve mentioned he was an assistant manager, he is the type of employee that should be appraised for promotion. Such a lovely person.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Your shout‑out is WOW ✨ We’re overjoyed Steve’s expert guidance and steady approach handled every query with care, turning a long list of requests into such a positive outcome. Recognition like this speaks volumes for both Steve and the team 🌟
- Three Social Media Team
Marcus help me get broadband.he was…
Marcus help me get broadband.he was very helpful.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Thank you for your lovely feedback, Lee! We’re so glad Marcus provided such fantastic support. 🌟 – Three Social Media Team
Thank you so much for helping me set up…
Thank you so much for helping me set up my device David and the Chatham team were excellent
7 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Amazing, Susan! We love hearing this. We’re glad David and the Chatham staff were able to help you get everything set up smoothly. 😊 – Three Social Media Team
Chatham Pentagon - Honor magic v6
When I came into the store, I was warmly welcomed, and Daniela helped me choose the right device and plan for my needs. She explained everything very clearly, and I got a great deal.
I'm very happy with my experience. Compared to other phone shops, this is one of the best. I would definitely recommend it.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Jora! 😊 Daniela made everything clear and easy, and your visit felt genuinely cared for. The warm welcome and great deal turned a simple stop into a really happy moment from Daniela. Big thanks from our side! 😄— Three Social Media Team
Absolutely fantastic Daniela was so…
Absolutely fantastic Daniela was so helpful
5 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
That’s brilliant, Angela 🌟 We’re glad Daniela’s support made such a positive impression 😊
- Three Social Media Team
Danielle being very helpful and…
Danielle being very helpful and friendly. She helped me to save money and she spend a lot of time with me checking every number I have. I strongly recommend Chatham store and the staff .
3 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Lorena, thank you for your wonderful feedback. We’re thrilled that Danielle was able to support you so thoroughly and help you find the best value. Your recommendation of our Chatham store and team is truly appreciated.
-Three Social Media Team.
David was very helpful when upgrading…
David was very helpful when upgrading my accounts and setting up my new device. Im so greatful for the help recieved thanls again
2 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Ursula. Thank you for sharing your experience. We are so glad that David could guide you smoothly through your account upgrades and get your new device completely ready for you.— Three Social Media Team
Ryan was really helpful
Ryan was really helpful in helping me set up my first ever contract he explained everything brilliantly. He gave me all the info more than once he was happy to speak to my mother and sister over the phone to explain to them What we was doing. Couldn’t of asked for a better first time experience
2 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Joe, thank you for sharing your experience. We’re thrilled to hear Ryan guided you through your first contract so clearly and made the whole process comfortable for you and your family.
– Three Social Media Team
Excellent job
Excellent job! So friendly and professional! I am always happy to come back:)
1 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Darja. Thank you for your wonderful feedback. We are absolutely thrilled to hear that you receive such a welcoming and expert experience from us, and we look forward to greeting you again on your next visit.— Three Social Media Team
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