Three UK - 3Store Canterbury Reviews 

I did go to store to store to buy a phone and data plan (I had £10 top ups) as I recently did finish my contract with EE (considerably worse coverage than 3). Lady I spoke in store confirmed she had phone I wanted and data plan was good as well (80G for £6). And phone I took was very basic £6.83 per month. I expect bill to come in under £13, but what you know it comes £21.83. You might ask where extra £9 from? Turns out she signed me for another sim plan for 2 years and added insurance plan on it for £4 - nothing of this was ever discussed when we was talking. no monthly bill for £21, no insurance (could understand, sneaking it in) but certainly not another sim, what I supposed to do with it - and she never gave sim card it self, likely so I would not question. Yes I did sign direct debit agreements, but I did not read them as I have not had ever this kind of deceivement, and from one of UK top brands. I do check these agreements when buying online as its all about small print and untold charges, but not in shop. Another thing I learned later on what she lied in my face is that only she (in shop) people can get £5 per month with basic data plan, turns out it is 3 policy to reduce to £5 from £10 if enter agreement rather than monthly top ups. I have been with 3 for over 10 years before trialed out EE, and I had not had this kind of interaction ever before, something that has damaged this brand, even thoe its just 1 person doing.

The staff are very helpful and accomodating.

I visited you store in Canterbury, was served by Alex, who was very helpful and put matters right. Thank you Alex 😊👍

Jonathan was very helpful and explained everything I needed to know. He made choosing my new phone very easy

Declan was my excellent contact today .
i gave him three pronlems , he sorted them all .

I also came in three months ago he was excellent then .

this shows high levels of customer support and product knowledge and this is consistent .

As a neuro diverse soul i was very apoeeciative of his calm fruendly help .

Declan and James were very helpful helping me get a new phone!

I had my phone stolen and James was really helpful setting me up with a new one! I really love coming to Three in Canterbury

Jon was so helpful in recommending me to a new account for my mobile. I would definitely speak to him again if I need help with my account.

I was treated like a second class citizen and felt descriminated on the canterbury branch today, especially when I wanted a deal for a smart watch samsung galaxy 8 classic. Even having been with them for almost 2 years. I regret going to this sim newtwork. Would never recommend it to anyone

Recently required some help and advice on changing my phone.
Being a member of the over 70s gang I am not very up on the latest technology!
Declan assisted me and gave invaluable help and guidance over what I thought was complicated.
He sorted issues out for me and gave reassurance.
Ended up with a new Galaxy phone that is within my comprehension to use!
Overall Declan is a valuable member of staff with excellent people skills, a credit to Three.
Would also like to thank Alex who also helped with one of my queries.

John was lovely and helpful amazing service don’t loose these shops so much easier than calling on the phone

Lydia at the Canterbury branch was so helpful and went out of her way to assist me in finding the right phone without any pressure.

The missing star is for how long we had to wait to be seen as there were only two members of staff on shift. It was however, overall a very positive experience.

I have been so relieved that Jon was in the shop today because this absolutely brilliant person has sorted out all the problems that I have obtained at 3.

Thank goodness you have an experienced person that knows absolutely everything about phones.

Declan was a great help when it came to renewing my SIM and handset.

I had a lot of help and advice from Mr Declan.He is friendly, approachable and a very polite and helpful gentleman.

Came into store with an old phone that no longer works, and got a great deal as a 10 year long three customer. Brand new phone on the same day! Lydia, Alex and James were all really friendly and collectively made my experience 10x better!

The Canterbury store was busy but Alex took the time to explain everything to me and save me money on my bill. I couldn't asked for more

John is amazing! We have been going into the store to sort phone things out for years and he is always so helpful. Absolutely brilliant. Thank you!

Very helpful, patient and attentive.
Alex was polite, friendly and informative