Already a three customer with home broadband, but needed to upgrade my phone. Went into store and Pagan and Josh sorted me with a new A17. Pagan sorted the admin side easily, and Josh effortlessly di... See more
Company replied
Location
Switch locationUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
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See what reviewers are saying
Josh at the Burton on Trent store was exceptionally knowledgeable, efficient and helpful. He solved an on going problem that I was having trying to pay my final account with Three.
Company replied
After moving to 3 from EE, I have to say what a great decision. EE have been so unhelpful for the past two years despite taking my money monthly, but after seeing Josh in Burton I realised what a mist... See more
Company replied
More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... See more
Company replied
Company details
About Three UK - 3Store Burton-Upon-Trent
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, United Kingdom
- 1283532052
4.9
Excellent
177 reviews
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Josh at the Burton on Trent store was…
Josh at the Burton on Trent store was exceptionally knowledgeable, efficient and helpful. He solved an on going problem that I was having trying to pay my final account with Three.
20 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there, thanks for your review. We're so pleased to know Josh contributed to such a positive outcome. Thank you for sharing your feedback with us.
- Three Social Media Team
Pagan served us really friendly and…
Pagan served us really friendly and quick service
17 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey Nicola, we're thrilled to hear that Pagan provided such a great experience. Thank you for the feedback. ✨ — Three Social Media Team
Excellent
Pagan was extremely helpful with all questions and efficiently handled my upgrade.
16 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Jodie, thank you for your review. We're pleased to know Pagan made a real difference and contributed to a positive experience. Your feedback is greatly appreciated.
- Three Social Media Team
Already a three customer with home…
Already a three customer with home broadband, but needed to upgrade my phone. Went into store and Pagan and Josh sorted me with a new A17. Pagan sorted the admin side easily, and Josh effortlessly did the technical transfer of files from my old phone onto new.
Great service all round.
9 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
What a lovely shout‑out, Fil 💫 Pagan and Josh made the upgrade feel effortless, from getting everything in place with your new A17 to ensuring all your data came across smoothly 🌟
- Three Social Media Team
We went in to see Josh after having…
We went in to see Josh after having issues on our phones, and as per usual we were sorted out very quickly. Amazing service yet again
6 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Joan, we're pleased to hear Josh was able to assist you and make things simple. Thank you for your 5⭐ review. - Three Social Media Team
Very good service from Josh as usual
Very good service from Josh as usual. I had some problems with my phone and got sorted quickly easily.
6 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you for your lovely feedback! We're delighted to hear that Josh provided outstanding support. ✨ — Three Social Media Team
Josh from Burton-on-Trent shop is…
Josh from Burton-on-Trent shop is absolutely amazing at customer service, definitely 10 stars , I travelled all the way from Derby to see him personally because he is the best at his job , thank you for having wonderful people like that in your company
5 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there, thank you for your review. We're delighted to hear Josh provided such a positive experience and made a lasting impression. We appreciate you taking the time to share your feedback and your continued support.
Three Social Media Team
I picked up a new tablet from Josh in…
I picked up a new tablet from Josh in Burton. He was fantastic and made sure I was 100% happy with everything before leaving
5 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Wendy, we're delighted to hear Josh in our Burton store made sure everything was ready for you with your new tablet. Thank you for your 5⭐ review. - Three Social Media Team
Great service
Great service , i already had an idea of what i wanted , 3 home bb but just wanted some advice and i was given a clear honest answer and the service is perfect for my wifi needs so took home a wifi hub thank you
3 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Your words speak volumes, Kelvin 💫 we're glad the guidance helped you choose the right broadband setup for your needs, and it's fantastic to know you're all set with your new hub 🌟
- Three Social Media Team
Josh was most helpful and solved all of…
Josh was most helpful and solved all of my issues, 5 stars
2 October 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Dorothy, thank you for your review. We're delighted to hear Josh was able to get everything sorted for you and made your experience such a positive one.— Three Social Media Team
After being told by my family to try…
After being told by my family to try and iPhone, I finally decided to give it a try and purchased one from Josh in Burton, and he spent the time to make sure I got the phone that was best for me, as well as making sure I was happy with it after it was up and running. 10/10 service and I will definitely be back to see Josh in the future
29 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
We are absolutely thrilled by your feedback, Sally! 🎉 Stepping into a brand-new device ecosystem is a big move, so we are delighted that Josh at Burton could get you the perfect match and make the setup so seamless and stress-free for you. 👍 Thanks for the wonderful recommendation, and enjoy your new device! 🙌 – Three Social Media Team
Josh has been very helpful and taught…
Josh has been very helpful and taught me how to use my tablet for WiFi or hot-spot. Amazing stuff thank you
26 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Paul, thank you for your feedback. We're delighted to hear Josh took the time to help you get the most from your tablet and made everything easy to understand.— Three Social Media Team
Good experience very helpful sorting
Good experience very helpful sorting
My new iPhone 17 pro max
23 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Honey, thanks so much for the stellar feedback! We're thrilled our team could make getting your new phone a breeze. Enjoy the upgrade. 🥰 -Three Social Media Team
Great service
Great service, attentive and informative! Great staff! Served by pagan and josh! 👍🏼
18 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you for your wonderful feedback, John! We're delighted to hear that Pagan and Josh provided excellent support and made your experience such a positive one. 😊 — Three Social Media Team
After moving to 3 from EE
After moving to 3 from EE, I have to say what a great decision. EE have been so unhelpful for the past two years despite taking my money monthly, but after seeing Josh in Burton I realised what a mistake I had made those two years ago. Josh went through everything patiently and even helped to make sure I was happy with my new samsung before leaving. Whilst EE will never see me again, you at 3 have been fantastic thank you josh
14 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Doug, we're pleased Josh at our Burton store took the time to explain everything clearly and ensure you felt confident with your new Samsung device. Thank you for choosing Three and sharing your experience. - Three Social Media Team
Great service today by Pagan
Great service today by Pagan. Extremely helpful and pleasant. Thankyou.
12 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Woohoo 🎉 Karen, what a fantastic mention for Pagan. We're so pleased their friendly support helped make your day that little bit better.
Three Social Media Team
Good service from Olly they always very…
Good service from Olly they always very helpful in three Burton especially Olly and he have nice trainers
11 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Kay, thank you for your review. We’re glad Olly has made your experiences at Burton enjoyable, while the trainers have added another reason to value your time there. — Three Social Media Team
Pagan was amazing
Pagan was amazing. Understanding and supportive of customer need.
6 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey there, you've just made our day ✨ What a lovely shout-out for Pagan. We're delighted their understanding and supportive approach made such a positive difference 💙
Three Social Media Team
Excellent experience
Excellent experience, really helpfu and patient
3 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Katrina, what a lovely comment to receive. We're pleased your experience was such a positive one and truly appreciate your kind words. 💜
Three Social Media Team
Josh helped me to setup a new tablet
Josh helped me to setup a new tablet. I originally came in for an issue with my Google phone, and was offered a deal too good to pass. Amazing service and very friendly
2 September 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Lovely, Paul! We absolutely love hearing this. We’re so glad you received the best support from Josh, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
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