Naomi was amazing at helping me source a new phone. Kind, funny & a consultative seller - not pushy yet still taking me through upsell opportunities that were actually useful. Thankyou for all your he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you so much to Javarne at Three Brixton. He was absolutely wonderful and incredibly helpful in assisting me with choosing the right internet plan and SIM card. I truly appreciate his patience,... See more
Company replied
I went in the store today to change up my contract and David was so so helpful and efficient. Absolutely fantastic customer service and i would return to brixton store just to get this service again :... See more
Company replied
Outstanding service for David at Brixton store! He was incredibly helpful, knowledge, and made the whole process quick and easy. If you visit this branch, definitely ask for David.
Company replied
Company details
About Three UK - 3Store Brixton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
419 Brixton Road, Brixton, SW9 8HE, London, London, United Kingdom
- 2072742710
4.9
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much to Javarne at Three…
Thank you so much to Javarne at Three Brixton. He was absolutely wonderful and incredibly helpful in assisting me with choosing the right internet plan and SIM card. I truly appreciate his patience, professionalism, and excellent customer service. Thank you again for making the whole process easy and enjoyable!
Nathalie
8 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Nana 😊
Thanks for the 5-stars and your warm feedback!
We’re delighted Javarne helped you find the right plan and made it a pleasant visit.
We truly appreciate you sharing this.
— Three Social Media Team
Reply from Three UK - 3Store Brixton
Thank you so much for your kind words, Patricia! We’re glad to hear the support you received was exceptional and caring. 😊 — Three Social Media Team
Kayla thank you so much you did a great…
Kayla thank you so much you did a great job.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Darianny, thank you for sharing your feedback. We’re thrilled to hear Kayla delivered such great support.
– Three Social Media Team
Been discriminated because I wasn’t…
Been discriminated because I wasn’t Spanish or Spanish speaker after that I’m become the centre of the store every one looking at me it like I’m foreign object inside your store !!this really uncomfortable and radiate that I’m been on that situation where I leave in England and is English speaking language and I only went to the store to renew my contract I went this to be fully Investigated the incident happened between 17:25 and 17:35
6 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Sid,
We're sorry to hear about your experience. We understand how upsetting this must have been, and we're concerned to hear that you left the store feeling uncomfortable and treated differently. This is not the experience we want for any customer.
Please contact our Customer Relations team here: https://bit.ly/3uJlOrF with the store location and details of your visit. They'll be able to review your concerns fully and investigate this further.
– Three Social Media Team
Amazing Customer Service
I went in the store today to change up my contract and David was so so helpful and efficient. Absolutely fantastic customer service and i would return to brixton store just to get this service again :)
5 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Your words are a real highlight, Kirsten ✨ We’re delighted David’s prompt support at our Brixton store made such a positive impact, and it’s wonderful to know you’d return for the same level of care 🌟
- Three Social Media Team
Reply from Three UK - 3Store Brixton
Woohoo 🎉 Amadu. We’re thrilled everything was sorted so promptly ⚡
- Three Social Media Team
He check all my contracts for me and…
He check all my contracts for me and updated it for me which makes it cheaper for me
5 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hey Oyebola, we’re thrilled our colleagues delivered exceptional service. Thank you for taking the time to leave us a 5⭐ review.-Three Social Media Team
An elite customer service by Hussein
An elite customer service by Hussein. Polite, professional and helpful.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Superb! We're super happy to hear that Hussein gave you all the support you needed. Thank you for the amazing 5 ⭐ review! - Three Social Media Team
Hussein was amazing
Hussein was amazing , gave me a great deal on my new phone and took the time to help me set it up.
2 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Anthony, thank you for sharing your experience. We’re delighted to hear Hussein helped you secure a great deal and took the time to get your new phone set up.
– Three Social Media Team
Rendyl has been amazing with helping me…
Rendyl has been amazing with helping me set up my new phone and helping me transfer all of my data. Top guy
2 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hey Kwadwo, we’re so glad to hear the setup of your new phone and the data transfer went smoothly with Rendyl’s help. Thank you for sharing your experience. 😊
-Three Social Media Team.
Naomi = 10/10 customer experience
Naomi was amazing at helping me source a new phone. Kind, funny & a consultative seller - not pushy yet still taking me through upsell opportunities that were actually useful. Thankyou for all your help - couldnt be more impressed by the customer experience
1 July 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Thank you so much for sharing your experience, George. We’re thrilled to hear Naomi was brilliant in helping you find the right device and made the whole process enjoyable. 📱 – Three Social Media Team
Store manager very helpfull and…
Store manager very helpfull and attentive a true asset to 3 mobile
26 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Edmond, thank you for sharing this wonderful 5 star review. It’s fantastic to hear that the store leader provided such exceptional support.-Three Social Media Team.
Outstanding service for David at…
Outstanding service for David at Brixton store! He was incredibly helpful, knowledge, and made the whole process quick and easy. If you visit this branch, definitely ask for David.
8 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Lorna, thank you for your feedback. We’re happy to hear that David at our Brixton Street store made your experience fabulous. Hope you have a wonderful day! 😊 – Three Social Media Team
I had the most best experience with…
I had the most best experience with Rendyl and Taina they both help me with what I need and more with my own contract best service in any 3 store I’ve been in
22 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Nikol 😊
Thank you so much for sharing this, your message brought such a warm spark to our day! We’re thrilled to hear that Rendyl and Taina gave you an experience that truly stood out.
Hope you have a great day ahead! -Ayesha
Reply from Three UK - 3Store Brixton
Hi Tibor, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from David. -Prabhjeet
Nice and professional branch
Nice and professional branch. David, was very kind and helpful, he made sure to go through all options and go with the most suitable. I was pleased to switch to Three and go through the process with him.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Mehdi, we’re really glad to hear David guided you through everything so clearly and helped you find the right option. Thank you for sharing this fantastic review. -Suhaas
Taina was really helpful and…
Taina was really helpful and professional person.
My name is Mr bouri Im a loyal customer to this store.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
That’s brilliant, Mr Bouri! We love hearing that Taina made the whole process effortless for you. Thank you for the wonderful feedback! -Veronica
Taina gave me fantastic customer…
Taina gave me fantastic customer service. Very helpful, thank you!
17 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Lovely to hear, Courtney. It’s great knowing Taina made everything easy and supported you so well. Thanks for sharing your experience. -Ayesha
Amazing customer advisor Hussein
Amazing customer advisor Hussein, lovely lad!
16 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Hi Victoria, it is fantastic to hear that Hussein provided such top-tier assistance and left such a positive impression during your interaction. -Kishan
Taina did a wonderful job
Taina did a wonderful job, explained everything clearly and patiently. She introduced some great offers! I am very happy with the customer service at the Brixton Three Mobile branch!
15 June 2026
Unprompted review
Reply from Three UK - 3Store Brixton
Your shout‑out is WOW ✨ Watusi. Great to know Taina delivered clear and patient guidance at Brixton, introducing valuable perks while creating a positive and enjoyable experience 💫 -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.