Martin was extremely helpful in sorting out the issues I had with my phone. Whenever I have needed to visit the store he has always been very helpful and polite An asset to the company
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more
Company replied
Martin told me to leave a five star review or he would double my monthly contract so here I am 🤣. Brilliant help in organising and sorting out my SIM cards! Knowledgeable and much less stressful tha... See more
Company replied
Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over... See more
Company replied
Company details
About Three UK - 3Store Bracknell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom
- 01344303703
4.9
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was helped by Martin who undid the…
I was helped by Martin who undid the mess I made online 🤣 . Quick process and no pushy hard sell but showed me any offers I might be interested in and moved quickly on if I opted not to have them. Good experience.
22 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Bravo, Lee! 🎊 We're overjoyed to hear that Martin delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
Bracknell Team. Amazing
What an absolutely super team you have in your Bracknell Branch.
I simply cannot thank them enough for their time, attention, and kind patience taken with me today.
I have been so stressed and anxious recently trying to fathom out what I am paying for, since making some changes to my phone and dongle accounts at another Three Branch.
The staff in Bracknell were knowledgeable, professional, and really went into great depth to look at my accounts and resolve things for me.
Thank you to all 4 members of the team today, especially Conor, Francine, another lovely young lady, whose name I didn’t get, and the manager. They were all brilliant, but Conor was totally amazing.
20 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Noor was an amazing at her job she had…
Noor was an amazing at her job she had tremendous knowledge on products and very helpful. I am very happy with my visit at the store.
14 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
This is what we like to hear, Akash! Thanks for taking the time to share your experience with us 😊 -Jade
Really lovely team great customer…
Really lovely team great customer service
7 December 2025
Unprompted review
Noor is the best!!
I dealt with Noor today for my new phone upgrade and she was pleasure to deal with from start to finish.
Totally catered to me with my ADHDwhich I struggle with massively.
I would not go anywhere else now.
This girl is an asset to the company.
Five star customer service.
Thank you so very much.
7 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
Thanks! Your review is really appreciated. -Pete
I just wanted to say thank you to Noor
I just wanted to say thank you to Noor, she was great in assisting me with upgrading my accounts, very time efficient and explained everything very well to me.
7 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Martin was very friendly and helpful…
Martin was very friendly and helpful and answered all my questions.
5 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for this amazing 5⭐ review, Mandy. We really appreciate you taking the time to send this over to us! Great work Martin 🎉 -Jade
Great service again.
Great service again.
Contract renewed at a better price.
Very happy with Three @Bracknell.
Thankyou.
3 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
We totally appreciate your 5* review - Have a nice day -Maxine
Martin was so helpful and got me set up…
Martin was so helpful and got me set up straight away when I’ve been struggling switching over for the past couple weeks - thank you so much!
3 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for your feedback, Joy, and it's lovely to hear that you enjoyed great customer service from Martin with your switch. We're delighted to welcome you to Three, and appreciate you taking the time to share this with us. -Michael
cancelling my account
Came into Bracknell store to cancel my account as I no longer able to use it. The assistant manager was really helpful and took all the stress out of cancelling this for me. Thank you and hopefully see your again Kim 😊
3 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for this amazing 5⭐ review, Kim. We're sad to hear that you've left us, but we appreciate you taking the time to send this over to us! Great work Kim 🎉 -Jade
Your staff are a credit to the Three shop.
The manager Steve was so helpful and patient. I even had to go back to the shop the next day for another problem and he sorted it out in about 10 minutes.
If there were 10 stars to say how grateful I am, I would be happy to press them.
Mrs Eleanor Page.
27 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Aww, thank you so much, Eleanor. That's a wonderful review for Steve, we are thrilled that he was able to help you each time you visited. We appreciate you :) -Scott
Excellent customer service always - thank you
Martin and Steve taking the time to fully understand my situation and always making the best plan for my needs.
Excellent customer service always - thank you
26 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
We're thrilled that Martin and Steve were considerate when helping arrange the best plan for you, Jenni :) -Scott
Steve the store manager helped us today…
Steve the store manager helped us today sort out several things. He were very professional, helpful and upgraded is many more cost-effective deals. Highly recommend the Bracknell branch.
26 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for your feedback, Phil, and it's lovely to hear that you enjoyed great customer service. from Steve during your store visit. We hope you enjoy the upgrade, and appreciate you taking the time to share this with us. -Michael
I recently lost my SIM card and Noor…
I recently lost my SIM card and Noor was amazing in helping me get a duplicate. She made the whole process quick and stress-free, explaining everything clearly and making sure I was sorted as fast as possible. Fantastic service — thank you, Noor!
23 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Professional and kind service
I was at the Three Blacknell Office to establish a mobile for myself and switch my husband mobile to Three. There were very professional and kind service so that we could manage all our requirements sorted easily and smoothly
18 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Excellent service STEVE WAS VERY…
Excellent service STEVE WAS VERY HELPFUL THIS MORNING outstanding service
15 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Really fantastic customer service
Really fantastic customer service - very helpful and easy process. Thank you Andrea!
8 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
The process was smooth
The process was smooth. The customer was very helpful and knows her work
7 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for your feedback, Yohanna, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Always helpful
Martin was as helpful as ever. All the staff give you a warm welcome and are helpful and knowledgeable
6 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for this amazing 5⭐ review, Emma. We really do appreciate you taking the time to send this over! Well done Martin 🎉 -Jade
Great friendly efficient service
Great friendly efficient service, no need to shop around for a better deal
Martin, a fantastic manager.
3 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for this amazing 5⭐ review, Paul. We really do appreciate you taking the time to send this over! Well done Martin 🎉 -Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.