Went in on a busy Saturday afternoon wanting to upgrade 2 phones, take out a SIM only deal and enquire about another contract. Brook was amazing - he advised us on the more effective way to get the be... See more
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Lost my iphone couple of years ago, got a cheap samsung phone but never got on with it, Liam explained i could pay off my oytstanding balance today i was shocked!!!! Liam got me a new iphone 17pro max... See more
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Liam was wonderful, my phone stopped working first thing this morning so it was about time i upgraded and the wonderful gentleman Liam sorted me a new phone amd transferred everything onto my new phon... See more
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Liam helped me sort my billing issues out and recommended I come see him at get a new phone as my old phone is causing me grief, I always see Liam you couldn’t find a more helpful honest person if you... See more
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Company details
About Three UK - 3Store Bath
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Union Street, BA1 1RS, Bath, South, United Kingdom
- 01225460957
4.8
Excellent
64 reviews
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Three? More like 10 out of 10!
As someone who is not confident with technology, Hannah was incredible and made the process of upgrading super simple whilst meeting all of my needs in getting me the best deal for my budget. Also, she was incredibly welcoming and super helpful. I would rate my experience 10 out of 10!
8 August 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Melissa, thank you for the amazing feedback. We’re delighted to know that Hannah made your upgrade effortless and helped you choose the ideal option within your budget, perfectly matching your needs.
– Three Social Media Team
Issues with previous provider very grateful
Liam helped me set up a contract with three as my ex wife had my old number but I was having issues with Vodafone getting my pac code Liam and Hannah went over and beyond to help me secure my old number
8 August 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Aptullah, thank you for sharing your experience. We are glad to hear that Liam and Hannah stepped in to navigate that network switch and successfully secure your mobile number for you.— Three Social Media Team
Excellent staff guy
Excellent staff guy. Really helpful. Would recommend
26 July 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hey Karen, it is wonderful to know that our team member provided top-notch assistance and earned your recommendation, and we truly appreciate your support — Three Social Media Team
Reply from Three UK - 3Store Bath
Hey Karen! 🎊 Great to hear this. Big shoutout to Hannah for making your experience such a great one. Your feedback means a lot to us! – Three Social Media Team
Hannah was the most amazing person I've…
Hannah was the most amazing person I've ever had the pleasure of being served by. She was the most knowledgeable and and fun woman I've met thank you .
16 July 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Loraine, thanks for sharing your feedback with us. We are so pleased to hear that you received excellent support during your recent interaction. It is great to know that Hannah took such good care of you and sorted everything out seamlessly.— Three Social Media Team
Liam was absolutely prefect
Liam was absolutely prefect, concise and clear. Great customer service.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Abigail, thank you so much for the fantastic 5⭐ review! We’re thrilled to hear that Liam offered such clear‑cut guidance and provided outstanding support.
Three Social Media Team
Adam was great
Adam was great. Got a great deal suited to my needs. Dealt with everything for us and transferred the data from my old phone to the new one. Absolutely brilliant
4 July 2026
Unprompted review
Reply from Three UK - 3Store Bath
Your words are a real highlight, Denyse ✨ We’re pleased Adam’s expert support helped you find the right fit, took care of every detail and made switching to your new device effortless 😊
- Three Social Media Team
Excellent help from Liam who fitted a…
Excellent help from Liam who fitted a sim card to my old phone then patiently cleaned the viruses from my main phone.
He made a maure woman very happy!
I had spent my day in a panic with a corrupted phone.
The Best😬
3 July 2026
Unprompted review
Reply from Three UK - 3Store Bath
Sue, we’re really glad to know Liam made everything straightforward and helped you get both devices sorted without any stress. Lovely to hear the day ended on such a positive note.
— Three Social Media Team
Hannah was absolutely incredible
Hannah was absolutely incredible. Really understood what we wanted and did everything possible to help a smooth transfer to a new network and new phone. She is an absolute credit to your team. Please pass this to seniors as she deserves it!
29 June 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Georgia. We are pleased to hear that Hannah provided such exceptional care, fully understanding your needs and ensuring your transition to our network and a new device went perfectly. — Three Social Media Team
Great customer service
Went in store today to get a new SIM contract deal and was sad to find out the promotion I wanted was available only for new customers.
Faced with my initial disappointment, Hannah and Hansen went the extra mile to ensure I left with the best possible deal. I was satisfied with the alternative and can attest to their absolute stellar customer service. Hannah and Hansen proved that discussing these matters in person is a much improved experience, and one I will always choose over the alternative of online dealings.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Luis. Thank you for sharing your experience. We are glad to hear that Hannah and Hansen went the extra mile to find you a great alternative contract during your store visit, ensuring you walked away completely satisfied with your options. -Shivam
Woww
Wow, what a fantastic experience with Hannah from the three store in Bath. From the moment I walked through the door I received incredible guidance and knowledgeable experience from her. She had incredible patience with me as an anxious technophobe and her time was not once an issue. You are very kind Hannah and you will be the first person I come back to for more advice and guidance.
4 June 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hey Chloe, you’ve made us smile big! Hannah turned your visit into something fabulous, friendly, and sparkling with good vibes. ☺️ We’re overjoyed you left feeling valued, and we couldn’t be prouder of her for creating such a standout moment. ⭐ Here’s to many more magical times together! 😃 -Kashish
Liam was so very helpful & informative…
Liam was so very helpful & informative explaining many issues that I didn't understand, a pleasure to visit Three.
5 June 2026
Unprompted review
Reply from Three UK - 3Store Bath
Thanks so much, Jane! 🎉 We’re so happy Liam could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Liam was exceptionally patient and…
Liam was exceptionally patient and helpful with a customer who required additional support due to anxiety.
21 May 2026
Unprompted review
Reply from Three UK - 3Store Bath
Thank you so much for your feedback, Vickie. It’s wonderful to hear that Liam offered calm, steady support when it mattered most. -Maryalex
Friendliness of Liam
15 May 2026
Unprompted review
Reply from Three UK - 3Store Bath
This is the kind of feedback that makes us smile, Bryan! 😊 We’re thrilled to know Liam made such a strong impression. 🌟 -Veronica
Adam from the Three store in Bath has…
Adam from the Three store in Bath has been excellent today and very patient sorting out the on-going issues I had.
I called the Three online customer service yesterday and i was very disappointed of their service so I decided to visit the store instead.
And Adam listened and very knowledgeable. He even managed to give me a much better deal .
I couldn't thank him enough , I Hope Adam will get recognition of the wonderful service he gave to me. I have a business myself and I know the importance of great customer service.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Bath
Thanks for sharing this, Maria. We’re really glad the team, especially Adam at our Bath store, could help you sort everything out and find a better deal. We’re pleased his patience and support made such a difference for you. Feedback like this means a lot. -Neha
Liam was great and helped me have a…
Liam was great and helped me have a great experience at three, really made my day seeing such a hard worker
1 May 2026
Unprompted review
Reply from Three UK - 3Store Bath
Thank you, Oliver. Great to hear Liam made the experience so positive and left such a strong impression with his hard work. We really appreciate you sharing this. -Suhaas
Liam super understanding and helpful
My son set up a sim only contract for me and liam was more then helpful getting my pac code from Lebara and transferring my number to three, highly recommend helpful and knowledgeable
29 April 2026
Unprompted review
Reply from Three UK - 3Store Bath
Thank you for taking the time to leave this lovely feedback, April! It’s great to hear that Liam made the process easy for you. Your recommendation truly brightened our day. 🌟 -Veronica
I was helped by a staff member named…
I was helped by a staff member named Liam who was very helpful and attentive, made the whole process very easy for me.
22 April 2026
Unprompted review
Reply from Three UK - 3Store Bath
That’s brilliant 🌟 Conor, lovely to know Liam brought such calm and considerate support that made everything feel pleasantly simple for you 😊 Wishing you uplifting moments ahead ❤️ -Arvind
Came in to renew my 4 business numbers…
Came in to renew my 4 business numbers and Hannah assisted me with such ease getting a great deal on all, very easy, and effortless, Thanks again Hannah I will be back in 2 years!
14 April 2026
Unprompted review
Reply from Three UK - 3Store Bath
Thank you for the wonderful review, Darren! It’s great to hear that Hannah made the renewal process smooth and got you an amazing offer. We’ll be happy to welcome you back. 😊 -Veronica
Liam and Hannah was absolutely amazing
Liam and Hannah was absolutely amazing, I had random dodgy apps popping up on my phone and between the both of them they solved my issue quickly!! I can't fault three the staff are always helpful everytime thank you Liam and hannah
12 April 2026
Unprompted review
Reply from Three UK - 3Store Bath
We appreciate your feedback, Judith. It’s great to hear Liam and Hannah made the experience smooth and reassuring for you. -Shivam
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