The card I received was lovely and excellent quality and value. My only gripe is that it arrived a little bent. It was just in a normal envelope with no other protection. Other card companies I’ve d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a card, but it didn't arrive. Contacted the company and they immediately sent another with apologies. Can't fault how they dealt with this.
Always great cards and quick to deliver, but went above and beyond for me. Ordered a special card for my son’s wedding and realised I’d put down the wrong address for delivery. It was on my deliv... See more
Thortful offers the most impressive and varied selection of greeting cards online. There are so many options, even for occasions you would normally find it impossible to buy a card for at a high-str... See more
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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Disappointed…
My son ordered a card 7 days before father's day. Still waiting for it to be delivered. Very disappointed.
21 June 2026
Unprompted review
Reply from Thortful
Hey there,
Thank you for taking the time to leave us a review.
We're so sorry to hear your order didn't arrive for the occasion. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We're unable to see whether you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
Ordered a card for Father’s Day which…
Ordered a card for Father’s Day which said it would be delivered between 19th and 20th June (day before Father’s Day) hasn’t been delivered so now have to compromise
21 June 2026
Unprompted review
Reply from Thortful
Hi Jake,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order didn't arrive for the big day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We're unable to see that you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
Item didn't arrive
Ordered a Father's day card on the 11th (First class), still not arrived. Probably not Thortfuls fault but still very disappointing.
11 June 2026
Reply from Thortful
Hey Derek, thanks for taking the time to leave us a review.
We're so sorry to hear that your order hasn't arrived. This was dispatched with Royal Mail First Class, which should be a 1 - 3 working day delivery service. Unfortunately, it sounds as though the order has become caught up within the postal system and potentially lost along the way.
We can't see that you've been in touch regarding this, so please do drop us an email to talktous@thortful.com, and we'll look into this further for you.
Best wishes,
The thortful Team
Ai made cards
Ai made cards. They don’t even look good. Made me lose respect for this company completely. Never buying again
19 June 2026
Unprompted review
Reply from Thortful
Hey Tia, thanks for taking the time to leave us a review.
We're so sorry for any confusion caused here. All of our standard cards are created and uploaded by independent Creators from all over the world. The designs are then manually moderated by our in-house Creative team, who will only accept designs into our catalogue which meet the thortful standards, to ensure that our Customers are offered the highest quality of cards!
If there's anything else we can do for you, please do feel free to drop us an email to talktous@thortful.com.
Best wishes,
The thortful Team
Love Thortful cards
Love Thortful cards - great selection, something for all humour styles, options to personalise. I always come back for the special people in my life.
14 June 2026
Fantastic customer service
Fantastic customer service,ordered my partner a father's day card but it never arrived, emailed them to ask if there was any way they could track it to see if it was on route or lost .
Unfortunately they couldnt check but instead offered me a full refund or another card sent out , chose to have another one sent out and they dispatched same day !
Unfortunately royal mail are very unreliable so still not sure if it will turn up on time but the swift way they handled the issue on there end really does show how much they care about customer service
Should possibly consider moving to a different courier service
19 June 2026
Unprompted review
Fab as always!
Always find exactly what I need with a speedy delivery what more would you want!
11 June 2026
Thortful the life saver !!!
Thortful is a life save their range of gifts that come with / in cards in amazing, se easy. Delivery is always prompt and the market messages give me a giggle. Thank you very much Thortful.
11 June 2026
Pretty poor…card arrived with no…
Pretty poor…card arrived with no envelope & was bent as wasn’t delivered in a protected envelope like other apps use. Also pretty poor quality. Postage not cheap either! Left with a card I can’t send & wouldn’t want to anyway looking at it. Have to buy another. Won’t be using again. Will go back to moonpig.
17 June 2026
Unprompted review
Reply from Thortful
Hi Karen,
Thanks for taking the time to leave a review.
We're so sorry to hear that your order arrived bent. We do take measures to try and ensure that your card is delivered without incurring any damage along the way, such as our message printed on the envelope, but sometimes cards still get bent or otherwise affected. We can only apologise for this.
We are unable to see that you have been in touch regarding this already, but we would love to help you with this. Please do reach out directly at talktous@thortful.com and a member of the team will be more than happy to assist you with this :)
Thanks,
The thortful Team.
Not your average card's
Not your average card's! Brilliant selection and fantastic service 10 out of 10 definitely worth a look 👍
11 June 2026
Great design, let down by delivery
Great design, let down by really unreliable delivery. I honestly have a hit rate of about 60-70% as to whether it turns up in the window or at all!
17 June 2026
Unprompted review
Reply from Thortful
Hi Matthew,
Thank you for taking the time to leave us a review.
We're so sorry to hear you've had issues with orders arriving on time. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way.
We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We'd love to look into this for you, but we're unable to see whether you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Always great cards and quick to…
Always great cards and quick to deliver, but went above and beyond for me.
Ordered a special card for my son’s wedding and realised I’d put down the wrong address for delivery. It was on my delivery list for another contact mikes away.
Emailed them as was going away for wedding. I offered to pay extra but copy sent the next day free of charge.
Couldn’t have thanked them enough.
Always great quality and price anyway
12 June 2026
Unprompted review
Was told I'd get A free card I…
Was told I'd get A free card I suggested what I wanted but Nothing absolutely Nothing
18 May 2026
Reply from Thortful
Hi Bob,
Thank you for taking the time to leave us a review.
We're really sorry for any confusion around your discount – that’s definitely not the experience we want you to have.
I can see that you've already dropped us an email regarding this, and a member of the team has been in touch to help get to the bottom of this for you!
Best wishes,
The thortful Team
Do not order flowers from Thortful !!!!!
I have just been given a thin box of flowers from my son for my birthday, when I opened them I was disgusted. A pathetic bunch of dead flowers, don't know why he bought them from you he'd have been better off going to a supermarket for fresh flowers. No damp tissue around them or gel to help keep them fresh, disgraceful waste of money which I will tell him to ask for a full refund.
17 June 2026
Unprompted review
Reply from Thortful
Hi Jackie,
Thanks for taking the time to leave us a review.
We're truly disappointed to hear that your flowers didn't meet our expectations. We pride ourselves on offering high-quality, striking bouquets, so this is definitely not what we wanted to hear. Our partners over at the Florist are usually very reliable, ensuring the best standard for every arrangement they send out, so we'd love to look into this.
We'd love to do anything we can in order to make this better, but we're unable to see whether you've been in touch. Please don't hesitate to reach out directly at talktous@thortful.com and someone from our Customer Happiness Team will get back to you ASAP! :)
Thanks,
The thortful Team
Great selection of original cards
Great selection of original cards. Super efficient service too
10 June 2026
Still waiting for my card to be…
Still waiting for my card to be delivered.also waiting to hear back about the order.
10 June 2026
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're really sorry to hear your card has not arrived just yet. Your order was sent out via Second Class post with our partners the Royal Mail. This is an estimated two day service, but they do admit a small number of items can take up to 4 working days to arrive.
We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Excellent but range of cards is small…
Excellent but range of cards is small need more choice
28 May 2026
Great card
Great card, good price and delivered quickly. I would use Thortful again and recommend them.
9 June 2026
Really pleased with my purchase.
Really pleased with my purchase.
Card was delivered on time. Unlike another well known company I have used several times and been let down on more than one occasion.
It’s my second time here and will definitely recommend and use again.
9 June 2026
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