They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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Review summary
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Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
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I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was s... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Music stand light is a lifesaver for…
Music stand light is a lifesaver for latenight rehearsals. The clip is strong and the 3 difrent brightness levels are perfect for reading sheet music without straining my eyes
6 April 2026
Unprompted review
Reply from Thomann Music
Hi Mikkel!
A true late-night hero! That music stand light sounds like the quiet MVP of your rehearsals — strong clip, perfect brightness levels, and no more squinting at sheet music like it is a secret code. Even the night shift deserves good lighting!
Glad it is making your sessions easier, and we wish you many smooth rehearsals ahead.
Your Thomann Team.
Thomann is extremely trustworthy and…
Thomann is extremely trustworthy and seems to value their customers.
I hope they never lose that and I'll always come back for any audio equipment needs.
100% recommended
4 April 2026
Unprompted review
Reply from Thomann Music
Hi Maxim!
That means a lot to us!
Trust and long-term loyalty are like a great band relationship — built over time and worth keeping strong. We are really happy you feel valued, because that is exactly what we aim for with every order and every interaction.
Thanks for the 100% recommendation and for sticking with us — we will keep the amps warm for your next visit🎸
Your Thomann Team.
EASY CHECKOUT
4 April 2026
Unprompted review
Reply from Thomann Music
Hey Vlad!
Straight to the fun part🎸
We are glad everything moved fast and smooth — no long intros, just straight into new gear day.
Thanks for the shoutout and enjoy the music!🎶
Your Thomann Team.
Guitar strings
Hi. Just ordered a three set pack of elexir guitar strings from Thomann. They always have them in stock and they are always good value for money.
I recommend Thomann and I will always buy my string's from them.
2 April 2026
Unprompted review
Reply from Thomann Music
Hey Luke!
Sounds like you have your string game perfectly tuned!
The Elixir guitar strings 3 pack are a fantastic choice — long-lasting, reliable, and always ready for the next session. We are really glad you keep finding them in stock and at a price that feels right.
Thanks a lot for the recommendation and your loyalty — we will keep your strings ready so the music never misses a beat 🎶
Your Thomann Team.
Guitar clearly wasn’t brand new
Guitar clearly wasn’t brand new, a lot of scratches on the guitar body and neck, the headstock was dented?? This definitely didn’t happen in transit as the guitar came nested in 2 boxes and a guitar case which were all fine. The input jack had visible grime and collected dust… Thomann admitted it had been sent to a customer before but apparently was “never accepted”. The manufacturer box had been re-sealed several times? They tried to offer me £75 off a £1700 damaged guitar which was laughable. Wasting my time sending me a guitar which clearly wasn’t new (as labeled) and leaving me the hassle of sending it back.
2 April 2026
Unprompted review
Reply from Thomann Music
Hello Ben,
We are sorry to hear about your experience and appreciate you taking the time to describe everything in detail.
From what you have outlined, there can be multiple factors involved in situations like this. Even with careful packaging, damage or marks can sometimes occur during transit, and at the same time, the prior handling and inspection of the item before dispatch are also taken into account when assessing its condition.
An instrument sold as new should meet clear expectations, and we understand why the condition you received led to disappointment. Feedback like yours is important, as it helps us review where processes may need closer attention.
We would like to look into your case again together with all available information. Please contact us at reviews@thomann.de with your order details so we can review this properly and assist further.
Your Thomann Team.
The best music store in the world!
1 April 2026
Unprompted review
Reply from Thomann Music
Hey Di!
Whoa—straight to number one in the charts!🎶
That kind of praise makes us want to throw a confetti cannon in the warehouse. We are absolutely thrilled you feel that way and will keep working hard to deserve that “world tour” level compliment.
Thanks for being part of the Thomann family!
Your Thomann Team.
Very quick and easy.
31 March 2026
Unprompted review
Reply from Thomann Music
Hi there!
We love hearing that everything went quick and easy—that is exactly how it should feel. No long solos, just straight to the good part😄
Hope to see you back again soon for the next round!
Your Thomann Team.
Worst customer experience
My god, Thoman is the worst customer service experiemce if my life. Now, the regional customer service has responded to ny questions with the same email 6 times, ond they have done nothing with my problems.
1 February 2026
Unprompted review
Reply from Thomann Music
Hi,
We are really sorry to hear about your experience, especially the repeated responses you received—that is understandably frustrating.
We would very much like to take a closer look at what happened and assist you properly. Please reach out to us at reviews@thomann.de with your order details so we can investigate your case and work toward a solution.
Your Thomann Team.
Do not place orders
Do not place orders! The products you order for the "sale" price are not even in stock. Because it is an international order. Your money is gone! God knows when I recieve my refund. Called costumer service. They do not help at all. The cancelled products of mine are still in stock. Really dissapointend in Europe"s "BIGGEST" music store. You can change it to Europe"s lowest costumer service!
30 March 2026
Unprompted review
The best online shop ever!
They respond in seconds. Placing the order is smooth and quick. They have very friendly and professional support. If you claim a warranty issue, there are no unnecessary questions! You can call them, write an e-mail or talk to them online. Talk to the real person, not some AI... There is no online shop like that. And I'm not an employee of Thomann, just one very satisfied customer!
30 March 2026
Unprompted review
Reply from Thomann Music
Hello Ales!
This reads like a full-on anthem for customer service!
Seconds-fast replies, smooth ordering, real human support — no robots trying to steal the spotlight — we are absolutely here for that.
We are especially glad the warranty process felt straightforward and stress-free, just as it should be.
Thanks for the amazing feedback and for spreading the good vibes — it means a lot to the whole team!🎸
Your Thomann Team.
I bought an electronic drum kit in…
I bought an electronic drum kit in January 2026 as a gift for my daughter. It quickly became a major disappointment.
The drum module was defective from day one. I've had to send it back three times, and the kit has been stuck in transit or under repair for over two months. Multiple support reps and even a third-party company confirmed the module is faulty. Extremely frustrating — Thomann seems to have little control and even less care for customers.
29 March 2026
Unprompted review
Reply from Thomann Music
Hi Javier,
We are very sorry to hear about the ongoing difficulties you have experienced with the electronic drum kit and the repeated returns.
Situations involving multiple returns, extended repair times, and confirmed technical faults are understandably frustrating, and we regret that we have not been able to resolve this to your satisfaction so far. Your feedback regarding communication and handling is taken seriously.
We would appreciate the opportunity to review your case in detail and better understand the full history so we can support you appropriately. Please contact us at reviews@thomann.de with your order details so we can investigate further and find a suitable solution.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Your Thomann Team.
Thomann service
I have been using Thomann’s services for several years now, and they have never disappointed me. They deliver products quickly and reliably, and their customer service responds to questions promptly. They are very kind and positive—everything is excellent. Keep up the great work!
27 March 2026
Unprompted review
Reply from Thomann Music
Hello Michail,
Reading this feels like a greatest hits compilation!
Years of trust, smooth deliveries, quick replies, and positive vibes — that is exactly the kind of long-term groove we love to be part of.
We are really happy to hear everything has stayed consistent and reliable for you over time.
Thank you for the kind words and the encouragement — we will keep the show running strong for many more encores 🎸
Your Thomann Team.
Worrying unboxing experience
The box it showed up in did not exactly inspire confidence. The products were just loosely in a box that was barely holding together. I thankfully did not order expensive electronics, just a bag and a cheap power supply.
26 March 2026
Unprompted review
Reply from Thomann Music
Hello Otto,
We appreciate your honest feedback, and we are sorry to hear about the condition your package arrived in.
Even if the items were not damaged, this is not the standard we aim for when it comes to packaging. We completely understand why this would make you hesitant about future purchases.
We would be more than happy to take a closer look at this for you. If you would like, please share your order details with us at reviews@thomann.de so we can review what happened and address it internally.
Thank you in advance.
Your Thomann Team.
Reply from Thomann Music
Hey Allan!
Simple ordering is our favorite kind of rhythm🎶
We are glad everything felt easy and straightforward — no complicated solos, just straight to the good part.
Thanks for the great feedback and enjoy your new gear!
Your Thomann Team.
terrible customer service (2 orders within 5 days apart)
2 issues within 2 individual orders within 1 week.
a) Today (Mar 2026) I placed an order for a guitar (webpage says in stock). I authorized the payment and 2 hours later I got the mail that the guitar was sold out.
Subsequent communication with customer support to find a different offer turned to a nightmare where the support person failed to explain the issue in proper English.
b) 5 days ago I asked Thomann to help find a 3rd party locking tuners to my PRS SE Piezo. I asked about specific shaft length, thinner washers, provided the measurements. Thomann guitar team just replied with generic PRS tuners ignoring any details I asked for or provided. I reached back and never heard back from them again.
Music instruments are physical items that need to be tried. Online stores bring the convenience (order from home, cheaper price, ...) but they remove the physical touch. Therefore customer service must step in to provide excellent help. Clearly that has not yet happened at thomann (the biggest European music online retailer)
26 March 2026
Unprompted review
Reply from Thomann Music
Hello,
Thank you for taking the time to share such detailed feedback. We are very sorry to hear about your recent experiences.
In extremely rare situations multiple customers may place orders for the same item at nearly the same time. This can result in the product appearing available when the order is placed, but ultimately being out of stock once all orders are processed. We understand how frustrating this is and sincerely apologize if this happened in your case, as well as for the follow-up communication that did not meet expectations.
Concerning your inquiry about locking tuners for your PRS SE Piezo, we also apologize that the response felt generic and did not address the detailed information you provided. This is not our intention, especially when dealing with specific technical requirements. We will review this internally to ensure more precise and helpful guidance in the future.
Your feedback is taken seriously and will be used to improve both our communication and technical assistance.
Your Thomann Team.
Smooth process
Searching, selection and checkout were all very smooth. Everything in the process went down without any hitches. Nice shop!
26 March 2026
Unprompted review
Reply from Thomann Music
Hello!
Smooth from start to finish!
We’re thrilled the whole process, from searching to checkout, felt effortless and hassle-free.
Thanks for the kind words, and enjoy the jam sessions ahead🎸
Your Thomann Team.
Thomann are Always excellent
Thomann are Always excellent. Love em.. ❤️
25 March 2026
Unprompted review
Reply from Thomann Music
Hey Dani!
Always excellent? That’s music to our ears🎶
We’re thrilled you’re enjoying your Thomann experience! Nothing beats keeping the groove smooth, the gear flowing, and the smiles going.
Thanks for the love — it keeps our amps turned up and our hearts happy!
Your Thomann Team.
Dangerous advice from box shifters and gaslighting
UPDATE: Thomann’s public reply below claims they "sincerely appreciate" my feedback, yet in private, their senior management gaslit me and blamed me for their own incorrect technical advice. This public apology is pure PR damage control—real sincerity would have been an honest email reply, which I am still waiting for.
I wouldn’t recommend buying complex or high‑value gear from Thomann because their pre‑purchase advice is unreliable and their support feels like pure box‑shifting.
I bought a lot of equipment and asked what I needed to connect everything safely. I was given incorrect information, so I bought the wrong cables and had to return them and purchase the correct ones myself. This was completely avoidable.
If I’d blindly followed their advice, the whole setup would have been wrong and I might have spent ages wondering why my gear sounded “off,” not realising the problem was the cables they told me to use. It was only because I did careful research afterwards that I confirmed what was actually correct.
When the gear arrived they included UK‑spec power cables even though I had clearly bought a Furman and was asking what I needed to connect it. They could have sent the right cables or just asked how I was powering the gear, but they didn’t.
I sent detailed feedback directly to a senior / upper‑level contact (not general support). The reply tried to gaslight me and blamed me, even referring to a manual for something I hadn’t even received yet. If you’ve been made to feel like it’s your fault for their bad advice, you’re not alone.
If you’re spending a lot of money on gear that has to be wired correctly, you shouldn’t expect to be treated like an Afterthought.
18 March 2026
Unprompted review
Reply from Thomann Music
Hello!
We sincerely appreciate you taking the time to provide detailed feedback, and we are truly sorry that your experience fell far short of the standards we strive to uphold.
It is clear that the guidance you received regarding your setup and cables caused frustration and additional work on your side. This is not how we want our customers to feel, especially when investing in complex or high-value equipment. You should always feel confident that the advice and support you receive are accurate, reliable, and tailored to your needs.
We appreciate your honesty and the time you took to explain the situation — it will be a valuable part of how we improve our service and support.
Your Thomann Team.
Very good buying experience quick…
Very good buying experience quick purchase etc
25 March 2026
Unprompted review
Reply from Thomann Music
Hey Mark!
Quick purchase, smooth experience — like a perfect one-take jam session!
We’re glad everything flowed easily and that getting your gear felt effortless.
Thanks for the kind words, and enjoy making music with your new setup🎸
Your Thomann Team.
Great checkout
25 March 2026
Unprompted review
Reply from Thomann Music
Hey Ashton!
Short, sweet, and straight to the chorus🎶
We are glad the checkout felt smooth and effortless — just how it should be, no long intros, just straight into the good part.
Thanks for the great feedback and enjoy your new gear!
Your Thomann Team.
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