They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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Review summary
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Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
Company replied
I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was s... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Easy to use web site
Easy to use web site. Easy checkout. Delivery time good
1 May 2026
Unprompted review
Reply from Thomann Music
Smooth clicks, quick checkout, and delivery right on cue. Sounds like everything stayed perfectly in tempo - just how we like it!
Rock on Malc!
Your Thomann Team
Very happy with the service provided by…
Very happy with the service provided by Thomann. I purchased a PA speaker based only on online reviews. Upon receiving speaker and testing it, it wasn't what I wanted. I requested a refund and the process was excellent. Shop with confidence. I will certainly buy from Thomann again.
30 April 2026
Unprompted review
Reply from Thomann Music
Hey there Simon!
Thanks for sharing! Buying by reviews can feel like a blind jam, so we’re glad the return hit a smooth encore. No drama, just good service - we’ll be here ready for your next set!
Your Thomann Team
Beware!!
Beware! Would never trust this company. Bought a speaker - was blowing so sent it back. Said they 'tested' it and it was fine so they sent it back to me. It was still faulty. So I sent a video showing the issue. They rejected it and declined a return, said they would offer me a portion of a refund despite it being completely unusable! I declined, but they refused to take it back and now it's just sitting in the conservatory gathering dust.
30 April 2026
Unprompted review
Reply from Thomann Music
Dear Customer,
We’re sorry to hear about your experience and understand your frustration regarding the repeated issues with your speaker.
In such cases, items are inspected to determine whether a fault can be replicated, as this is necessary to assess eligibility for warranty resolution. We regret that our assessment did not align with your expectations and that the situation remains unresolved from your perspective.
As we are unable to review specific case details via a public platform, we kindly ask you to contact us directly at reviews@thomann.de with your customer number so we can re-examine your case and assist you further.
Your Thomann Team
Poor experience
Poor experience. Many better options available online and better prices. Customer service is poor and unhelpful in my case. Why bother with a big company when you can have personal assistance from another. Avoid.
23 March 2026
Unprompted review
Reply from Thomann Music
Good Afternoon,
We’re sorry to hear that your experience with our service did not meet your expectations and that you felt unsupported in your case.
We aim to provide helpful and reliable customer support for all enquiries, and it’s disappointing to learn that this was not your experience. Your comments will be shared with our team as part of our ongoing efforts to improve both service quality and communication.
Your Thomann Team
Poor service and support
Virtually non-existent communication between this company and the customer.
I registered an account there and bought a fairly high-end guitar, but for days they didn’t even bother to let me know they and their system weren’t planning on fulfilling my order. I had to repeatedly reach out to eventually find that out.
Thankfully I paid by card so at least no money back issues. Although judging by horror stories with faulty goods here, perhaps it’s a blessing I’m not a Thomann customer after all.
I recommend not being tempted by their undercutting prices and buying from more reputable vendors that treat their customers more personally.
27 April 2026
Unprompted review
Reply from Thomann Music
Dear Jacob,
Thank you for your feedback. We’re sorry to hear about your experience and that the communication regarding your order did not meet expectations.
In some cases, orders may be delayed or cancelled due to supplier delays and or availability, and we understand that clearer and earlier communication in these situations is important.
When an order is placed using credit card, PayPal, or AmazonPay, the payment is initially only reserved, not charged. The amount is only captured once the order is shipped. Further details regarding this can be found on our website.
We regret that this situation caused frustration and appreciate you taking the time to share your feedback.
Your Thomann Team
Excellent Service
Thomann have a wide selection of instruments and accessories which are always competitive, even though they are shipped from Germany. Quality has always been first class and without problems. Always my first choice!
28 April 2026
Unprompted review
Reply from Thomann Music
Hey David!
We’re delighted the selection, quality, and pricing keep us as your first choice, even with a bit of cross-border travel in the mix. We’ll keep things running like a well-rehearsed ♪♪Back in Black♪♪ groove; tight, steady, and ready to deliver.
Thanks for sticking with us, and here’s to many more great sessions ahead!
Your Thomann Team
The best music shop in Europe
The best music shop in Europe, unbelievable selection of instruments, electronics and accessories etc.
Fab communication and service if necessary as well....
Competitive prices, amazingly efficient and quick deliveries, in my case, to Portugal and England, what's not to like : )
I bloody love Thomann!
28 April 2026
Unprompted review
Reply from Thomann Music
Cheers David!
Thanks a lot for the amazing review!
Sounds like your experience was pure ♪♪Hotel California♪♪ energy - but in the best way: you checked in for the gear, and everything was so good you never want to leave.
Thanks for the support. We’ll keep the amps warm and the good vibes rolling!
Cheers David!
Your Thomann Team
Excellent company to deal with
28 April 2026
Unprompted review
Reply from Thomann Music
Hi John!
Much appreciated! Always aiming to keep things smooth, friendly, and perfectly in tune. Glad you enjoyed the ride!
Your Thomann Team
Reply from Thomann Music
Hi Peter!
Sounds like we’re ♪♪Happy Together♪♪! Good prices, smooth service, and everything in harmony, just the way we like it. Thanks for the feel-good vibes!
Your Thomann Team
Great experience – helpful team, massive selection
Ordered studio equipment and couldn't be happier with the experience. The team was helpful and accommodating throughout – when I needed to make some changes to my order, they handled everything smoothly and communicated clearly at every step. You can tell they actually care about getting it right.
The product range is genuinely impressive. Whether you're setting up a home studio or looking for professional gear, the selection covers everything you could need. Will definitely be back. Highly recommend.
31 March 2026
Unprompted review
Reply from Thomann Music
Hi Michal!
Thanks for the fantastic review!
Sounds like your whole experience was a bit of a ♪♪Don’t Stop the Music♪♪ moment. Smooth changes, clear communication, and everything flowing just right.
We’re glad the team could help fine-tune your order and that the range felt like a full studio playlist - something for every setup, from home beats to pro sessions.
Thanks for the recommendation, and we’ll be ready for your next visit like a perfectly timed encore.
Your Thomann Team
I'm very satisfied with all products…
I'm very satisfied with all products purchased from Thomann. The experiente is great every time. Thank You very much!
27 April 2026
Unprompted review
Reply from Thomann Music
Hey Traian Stefanescu!
That’s music to our ears ! We’re really glad every purchase hits the right note and keeps the experience in perfect harmony each time. Thank you for being part of the Thomann groove!
Your Thomann Team
Missing goods, and refused a refund
I ordered a guitar and accessories worth around £1,200. Everything seemed fine at first, although I could not inspect the instrument beforehand, so I took a chance as it was supposedly B-grade.
The seller was polite and reasonable when I placed the order, and said they would cover any import taxes. A few days later, while I was at work, the parcel was marked as out for delivery, although I was unaware of this because the emails had gone into my junk folder.
I work as a care worker and am often away, usually overnight for up to 36 hours. Despite the delivery instructions requiring a signature, the DHL driver left the parcel in the back garden in plain view and signed for it themselves.
When I returned home the next day, the parcel had disappeared. None of my neighbours had taken it, so I was understandably frustrated. I contacted Thomann, but was asked to sign a declaration, even though both DHL and Thomann confirmed that the delivery was non-compliant. I was told the declaration was needed before anything could be done, which left me feeling stuck.
I requested a refund after 24 hours, but this was refused. I was not given this in writing; I was simply told the declaration had to be signed. As I had no contract with DHL and had done nothing wrong, I was left with no choice but to contact my credit card provider to seek assistance, as I was without the goods and out of pocket.
Overall, I am very disappointed. The seller may have started off well, but the delivery process failed badly, and the lack of empathy was also frustrating.
I would advise other buyers to be cautious.
Update, 29th April 2026
So I have emailed you again in writing on the email you gave, asking for you to refund me, I have supplied order number and tracking information, please do the right thing, I haven’t yet had a response and if I’m honest I am not sure you will answer, but I am hopefully you might do the right thing!
Time will tell
16 April 2026
Unprompted review
Reply from Thomann Music
Dear Mr. Temple,
We’re very sorry to hear about your experience and understand how distressing it is when a parcel goes missing after delivery.
In such cases, we are required to follow a formal process, which includes completing a recipient declaration, allowing us to proceed with an investigation and work toward a resolution. We understand this can feel frustrating, but it is necessary.
We regret that this situation and the communication did not meet your expectations. As we are unable to review the full details on a public platform, please get in touch with us directly at reviews@thomann.de with your customer number, so we can look into this further and assist you.
Your Thomann Team
Want guidance? Get an AI-answer
Usually I like Thomann.
Normally I order stuff, and it just arrives. This time however, I needed counselling because I'm facing some issues.
Do not waste your time writing for guidance, you will get an AI answer back. If I wanted an AI answer, then I would have asked an AI myself, in fact I already did, and decided I'd rather wanted to communicate with a human for guidance. I actually called them the first time, but the guy gave me questionable advice. I then wrote a detailed description of my current setup and the issues I am facing. The guidance team then took my email and put it into ChatGPT (everyone can do that), and then sent me the answer. I can clearly see thats how ChatGPT writes, highlights sections etc. Also the guidance was contradicting to what the guy on the phone said. All in all pretty weird experience.
23 April 2026
Unprompted review
Reply from Thomann Music
Dear Joachim,
We’re sorry to hear about your experience and that you received conflicting information. That is not the level of clarity we aim to provide.
To clarify, we do not use AI to answer customer questions or concerns; our replies are handled by our expert and or support teams. We also regret that the information you received over the phone and via written support was inconsistent.
We appreciate you bringing this to our attention. If you would like us to look into this further, please contact us directly at reviews@thomann.de, so we can assist you properly.
Your Thomann Team
More fluid transaction than ever!
23 April 2026
Unprompted review
Reply from Thomann Music
Love to hear that Danny!
Sounds like your order just ♪♪Let the River Run♪♪ - smooth, flowing, and right on course from start to finish.
We’ll keep that current going strong. Thanks for the kind words, and see you on the next stream of great gear!
Your Thomann Team
Quick and precise.
23 April 2026
Unprompted review
Reply from Thomann Music
Hey Hey Dino!
Right on tempo and spot-on, just how we like it. Thanks for the crisp feedback!
Your Thomann Team
Best music store in the world
22 April 2026
Unprompted review
Reply from Thomann Music
Hey João!
That’s a headline we’d frame on the studio wall! Glad we’re your world stage for all things music - thanks for the epic shout!
Your Thomann Team
It`s always a pleasure
It`s always a pleasure to shop with Thomann.
Efficiency and quality at the highest level without flaws.
Congratulations.
21 April 2026
Unprompted review
Reply from Thomann Music
Hi Fernando!
Reading this feels like a standing ovation at the end of a great show!
We are truly happy that everything—from quality to efficiency—arrived in perfect harmony for you. When things run smoothly like this, it is a bit like a perfectly timed studio session where every take just works.
Thanks a lot for the kind words and the applause—we will keep the performance going!
Your Thomann Team.
Great customer service
Great customer service. I mistakenly ordered an extra gig bag after noticing the guitar I ordered came bundled with a bag. After contacting customer service I found out the shipment had already been dispatched. However they promptly offered a refund with no need to return the extra bag. No hassles included. Will take more care next time when ordering but thomann ensured minimal hassles. Thanks guys. Greatly appreciated.
16 April 2026
Unprompted review
Reply from Thomann Music
Hey Gerard!
A surprise extra gig bag… that is basically the universe trying to start a band with you!
We are really glad everything turned into a smooth experience despite the double-order moment. Once a package is already on tour, it can be tricky to call it back for an encore—but finding a simple, hassle-free solution is always the goal.
Keeping the extra bag without the return dance sounds like a pretty nice bonus track on this order. And honestly, one can never have too many places to keep future musical adventures safe.
Thanks for the kind words—and no worries, even the best musicians sometimes play an accidental note😉
Your Thomann Team.
Wonderfull customer service,very kind…
Wonderfull customer service,very kind and patient with the whole process!
20 April 2026
Unprompted review
Reply from Thomann Music
Hey Tudy!
We are really glad the whole process felt calm, kind, and steady from start to finish.
Patience is part of the arrangement here—no speed metal when a gentle groove does the job better.
Wishing plenty of joyful music moments ahead, with gear that keeps up with every idea that comes along.
Your Thomann Team.
Millenium MPS 1000 and Thomann - Amazing!
I’d been looking to upgrade my Alesis e drum kit to something more realistic for quite a while, and after researching online, the Millenium MPS 1000 consistently received positive reviews, and YouTube reviews were also very favourable.
The entire experience with Thomann was exceptional from ease of navigating the website, finding the produce I was after at a fantastic price, through to delivery.
As for the bundle package, it met every expectation and more, from excellent build quality, realistic feel and sound.
19 April 2026
Unprompted review
Reply from Thomann Music
Hi Paul!
Somewhere between your first hit and that “this feels real” moment, a legend was born -very Neil Peart energy right there!
Smooth shopping, spot-on delivery, and a kit that actually feels like the real deal, now that’s a rhythm worth locking into. Sounds like you’ve got a setup ready for arena-level practice sessions… neighbors permitting.
Keep the beats coming!
Your Thomann Team
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