Think Mortgages Ltd Reviews 

152
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their exceptional service and support. Many highlight how the staff goes above and beyond, making complex processes feel straightforward and less stressful. Reviewers appreciate the clear communication, detailed explanations, and prompt responses throughout their mortgage journey. The company is consistently described as professional, efficient, and dedicated to securing the best outcomes for clients. People frequently mention feeling well-looked after and guided, especially first-time buyers, through what can be a challenging process. Many customers express long-term loyalty, having used the company for multiple mortgages due to their consistent outstanding service. The overall experience is often summarized as excellent, with many recommending the company without hesitation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing gratitude for their helpfulness and... See more

Service

Customers had positive experiences with service, consistently praising the outstanding and impeccable support... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's empathy, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Carl and his team for our second remortgage with Think Mortgages. Really simple process, informed every step of the way & answered all the questions we had. We are really... See more

Company replied

Rated 5 out of 5 stars

It's 10 stars! Charlotte and Carl have been absolutely fantastic throughout my mortgage process and the entire move. Charlotte went above and beyond, helping with all the plans, preparation, and eve... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I received from Think Mortgages. Carl and the whole team were absolutely brilliant from start to finish. They made what could have been a stressful process feel... See more

Company replied

Rated 5 out of 5 stars

What can i say! Think mortgages go above and beyond. Carl and his team are just amazing, without their dedication and determination i would not be where i am today....... They went above and be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Think Mortgages Ltd - mortgages, remortgages, insurance quotes and property investment advice in Bracknell, Berkshire and the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(152)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very thankful and grateful to Matt…

I am very thankful and grateful to Matt for helping us with chain completion and mortgage.
Showed empathy, care and understanding whilst providing outstanding service and advice.
Thank you very much from all the family members!!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and consistency

Great communication and consistency!

Was able to explain everything in detail at every stage and made us feel we were in safe hands!

Would definitely recommend

22 July 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Selin. It is good to hear that Matt is still providing clear to understand advice and we always strive to look after you through the process. We will ensuire he receives your feedback :0)

Rated 5 out of 5 stars

The only mortgage broker you will need!

The team at Think Mortgages have been incredible in finding me the best possible option for my remortgage. The communication throughout the process was perfect, keeping me in the loop at every stage. I couldn't recommend this company enough.

1 July 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Vicky. It was a rel pleasure dealing with you and delighted that everything went through smoothly :0)

Rated 5 out of 5 stars

Pleasant experience with Think Mortgages

As a FTB, I had multiple queries when it came to mortgage and securing a good deal. Matt was a savior as he answered all the questions effortlessly and also helped with other queries which were not related to mortgage.
Unlike online mortgage brokers, he was prompt in replying and ensured all relevant information is shared before I had to take any decision.

HIGHLY RECOMMENDED :)

26 June 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you for the review Sumir, we will be sure to share this with Matt. After so many years in the industry MAtt is a hive of information, but it is always comforting to know that explains everything in an understandable way. He genuinely cares - Thank again!

Rated 5 out of 5 stars

Warm, informative and all round winners

Carl, Charlotte and the whole team have always been wonderful with us. Incredibly warm, informative and helpful.
We spoke to a few mortgage advisers when buying our first place and just got a good feeling with ThinkMortgages. They were head and shoulders above all the other people involved in our first buy. Going back to them when we moved on, was a no brainer. Again they were the best people we dealt with on what can be a stressful journey.
They were always honest, forthcoming and supportive with info they gave us. And when our mortgage was at risk of going up, they reached out to us and helped us lock in a better price before it expired.
I can't imagine ever going anywhere else.

8 June 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you so much for the review Ben - This means a lot. We like to think that we always take the extra little steps that matter, so it is wonderful that yo9u have recognised this - Thanks again Ben and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

The BEST!

I can’t recommend TM enough. They guided us through the entire process of buying our first home. The whole team went above and beyond in answering any questions we had. They never rushed us and were always just a phone call away.

28 April 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you for the review Henry - It was a pleasure to deal with you. It is difficult as a first time buyer as there are so many unknowns and so many questions, so we are delighted that we got it right for you - Good luck in your new home.

Rated 5 out of 5 stars

Could not fault this company at all

Could not fault this company at all. We dealt with Charlotte and Carl and they were both so helpful and always there whenever we needed anything, the mortgage and buying a house world was new to me and so I had a lot of questions which I never felt silly asking and Charlotte always had time to explain things thoroughly to me and break it down so that I would understand: I would 100% recommend them to anyone. Really enjoyable experience, 10/10

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Another great experience with Carl and…

Another great experience with Carl and his team for our second remortgage with Think Mortgages. Really simple process, informed every step of the way & answered all the questions we had. We are really grateful for everyone’s help & support getting this over the line.

5 June 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

It is always a pleasure dealing with you Chloe. It is always nice knowing you are happy with the service - Thanks again and see you again soon I hope :0)

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and advice

1 May 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Ross - It was a pleasure dealing with you - See you soon.

Rated 5 out of 5 stars

Amazing service and quality

We always get amazing service. So quick at responding to queries and adjusting according to what’s happening in the world, keeping a close eye on rates.

We have used Think Mortgages for many years and would not go elsewhere, I have recommended to friends and family.

Impeccable service and quality offered.

5 May 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Raj, I will ensure that your feedback is shared with the team - I hope we see you again soon.

Rated 5 out of 5 stars

Matt was amazing from start to finish

Matt was amazing from start to finish. He was so approachable throughout the process and contactable at literally any time of the day! He was amazing and provided excellent advice. He made me feel so well looked after and my mortgage offer was provided in a matter of days. He explained everything clearly and never pressured me. My whole house purchase completed within 8 weeks! Truly thank you so much Matt Newnham and Think Mortgages.

30 April 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Hello Sonia, thank you for the feedback. So many people say the same about Matt and as MD I am delighted that you are happy and were clearly in very capable hands. We hope to see you again in the future.

Rated 5 out of 5 stars

Great

The team are super and never disappoint me. They are always available and very efficient.

27 April 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Mark - It was a pleasure as always.

Rated 5 out of 5 stars

Think Mortgages provided an…

Think Mortgages provided an exceptional experience, particularly Matthew Newman, who demonstrated outstanding support throughout the process. As a first-time property owner, I experienced considerable anxiety, but Matthew's guidance, professionalism, and prompt, efficient responses instilled a great sense of comfort. He worked diligently, ensuring that all aspects were meticulously handled within a few days. I am extremely satisfied with the service and wholeheartedly recommend Think Mortgages to anyone seeking property financing or insurance solutions. I extend my sincere gratitude to Matthew Newman and Think Mortgages, and I anticipate utilising your services again in the future.

1 March 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Khan. It is especially nice to hear that we have helped out at a time of genuine anxiety. I feel that some companies can forget how stressful obtaining a mortgage can be, so I am delighted top hear that Matt took such good care of you. I will be sharing your feedback. Thanks again.

Rated 5 out of 5 stars

Highly Recommend

The whole team have been amazing from start to finish in buying our first property. We are so happy to now be in our home and wouldn’t have been able to get there without Think Mortgages support. Would highly recommend!!

10 April 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thanks for the recommendation Amy. It is comforting to know you are happy and wish you all the best in your first home.

Rated 5 out of 5 stars

Outstanding service

The whole team at think mortgages have been amazing throughout. Thank you for guidance and care whilst we sold our house and moved into our new second home which we never thought would be quite possible.

We will always use think mortgages, due to re mortgage part next year and will go straight to this company. Very attentive, straight forward and seamless.

Thank you to Carl & all the team!

10 March 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

You are very welcome indeed! It is always lovely to see you and we all hope you will both be very happy in you new home. Speak soon.

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with this mortgage company from start to finish. The team was professional, responsive, and took the time to clearly explain every step of the process.

5 March 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you Mr Colangelo. We always look forward to dealing with you and hope top see you again soon.

Rated 5 out of 5 stars

A happy customer review...

We are Landlords and have been using Think Mortgages for over 10 years and this is because they have never let us down and have always secured the best deals for us whilst always being friendly, professional and efficient.
Alan & Judy

2 March 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Thank you for the review Alan, I hope that we maintain the service levels despite having dealt with you over so many years - I hope we are doing something right. Take care and we look forward to speaking again soon.

Rated 5 out of 5 stars

Great for first-time buyers

As first time buyers, we had so many questions about the whole home-buying process and Carl, Charlotte, and the rest of the team were extremely helpful throughout the entire process. They went above and beyond for us and we will definitely be using them again.

17 February 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

It was a pleasure dealing with you Spencer. We are delighted that you are happy and look forward to our paths crossing in the future :0)

Rated 5 out of 5 stars

I have been using Think Mortgages since…

I have been using Think Mortgages since when my first mortgage and won't be going anywhere else.
Fantastic communication and dedication from Carl and the team, Thank you!

***** Highly recommend! *****

9 February 2026
Unprompted review
Think Mortgages Ltd logo

Reply from Think Mortgages Ltd

Hello Hanna. One thing we really enjoy is helping people with their journey and seeing them develope overt time. It was lovely to deal with you and wish you well for the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look