ThinkMarkets Reviews 

544
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the reliable platform, noting that web and mobile trading environments stay stable during daily use. Many individuals also praise the accessible customer service team, which is available around the clock to assist with account questions. Furthermore, people mention that initial deposits and everyday trading activities generally proceed smoothly without major interruptions. The minority of people were dissatisfied with the withdrawal process, reporting significant delays and unexpected document requests. Reviewers also noted ongoing difficulties when trying to secure refunds or facing unexpected deductions applied to their trading profits. Some customers expressed frustration that communication broke down entirely when financial issues or payout problems arose.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising responsive and... See more

Payment

People report negative experiences with payment, highlighting significant frustration when attempting to... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the reliable platform,... See more

Response time

Customers had ambiguous experiences with response time, as some reviewers appreciated the prompt... See more

Refund

Customers consistently note negative experiences with refund processes, reporting major frustrations and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only issue I want to raise is the slow Think Markets Trading App. The system is slow, it hangs for seconds before moves. It's slow to execute trades.

Company replied

Rated 4 out of 5 stars

The backtesting session in your broker . Needs improvement. You guys should make it faster , It's was a little bit slow . The replay button should be faster

Company replied

Rated 5 out of 5 stars

Iam trading with thinkmarkets since 2022 my experience with them was amazing,they always solve all my problems in short time,also they customer support is realy responsive especially Mr.Anwar abo hoje... See more

Company replied

Rated 5 out of 5 stars

I've been using ThinkMarkets for a while now, and it's been an absolute game-changer for my trading experience. The platform is intuitive, with super tight spreads, lightning-fast execution, and a w... See more

Company replied


Company details

  1. Finance Broker
  2. also in
  3. Alternative Financial Service
  4. Financial Institution
  5. Investment Service
  6. Non-Bank Financial Service

About ThinkMarkets

Written by the company

Established in 2010, ThinkMarkets is a multi-awarded premium provider of online trading services. With over 15 years of experience, we're composed of a global team of 200+ professionals across 11 international offices, committed to ThinkMarkets' mission to become the leading trading platform of choice across the world.

Licensed by leading financial authorities, including the FCA, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.

ThinkMarkets traders are empowered by the company's cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, including full TradingView integration so traders can trade directly on TradingView, Traders' Gym, and TrendRisk Scanner, all designed to help traders make well informed decisions.


Powered by ChelseaAI. At the centre of this innovation is ChelseaAI, our AI-powered trading assistant, built directly into ThinkTrader to deliver real-time market insights, contextual analysis, and personalised support so traders can act with more confidence and clarity.


ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, dynamic leverage that adapts to market conditions, and zero-commission* trading on thousands of instruments.

New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.

Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.

Open Account Try Demo Download on the App Store Get it on Google Play

Derivative products are leveraged products and can result in losses that exceed initial deposits. Please ensure you fully understand the risks and take care to manage your exposure and seek independent advice if necessary.

*available depending on certain jurisdictions

Please note: This Trustpilot profile represents ThinkMarkets entities outside the EU and does not relate to ThinkMarkets’ CySEC-regulated EU entity.

ThinkMarkets - A leading mobile-first provider of CFD trading across FX, equities, indices, and more

Written by the company

ThinkTrader
An intelligent platform to power your trading, every step of the way.
World Class Support
Our multi-lingual client service team is here to assist you 24 hours a day, 7 days a week

ThinkTrader Platform

Check our our award-winning trading platform, ThinkTrader

Trade with confidence

Contact info

3.5

Average

TrustScore 3.5 out of 5

544 reviews

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3.5

All reviews

(544)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

scam..

scam... withdrawl not land in rekening bank ..,
broker scam

10 December 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Hartono,

Thank you for sharing your feedback. We regret to learn about the difficulty you experienced with your withdrawal, as this is not representative of the service we provide. We would appreciate the chance to look into this matter and assist you. We requested more information from you here, but we didn't hear back from you, so we cannot locate your account.

We kindly invite you to contact our Support team via live chat or email us at support@thinkmarkets.com so we can assist you further.

Kind regards,
The ThinkMarkets Team

Rated 1 out of 5 stars

Broker to avoid absolutely

The difference in an amount while making withdrawals is hudge. They have took more than the half of my withdrawals.
I made withdrawals with other brokers and I always the correct amount !
I want all my money back!
You are the wires broker i ever seen.

3 December 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Youssouf,

Thank you for your feedback. We understand your frustration and we would like to clarify the situation.

The difference you noticed is due to the international SWIFT wire transfer process. When a wire is sent, it may pass through intermediary banks, which can deduct their own processing fees directly from the amount. These fees are applied outside of our system and are not charged, controlled, or reversible by us.

The full withdrawal amount was sent from our side, as shown in the proof of payment. We recommend contacting your bank for further details, and we would be happy to assist you with any information that is needed from our end.

You can find more information about the withdrawal methods we offer here: thinkmarkets.com/en/deposit-withdrawals. Thank you for your understanding, and please note that you are welcome to contact our team should you need further assistance.

Best regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

ThinkMarkets is a reputable and…

ThinkMarkets is a reputable and dependable broker offering competitive spreads, rapid trade execution, and secure transactions. Their customer support is prompt and helpful, providing a smooth and reliable overall trading experience.

12 October 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Majda,

Thank you for sharing your review! We're delighted to know that you’ve had a positive experience with us. It’s great to hear that our offering and the secure environment have supported your trading journey.

We’re equally glad our Support team has been able to assist you quickly whenever needed. Your feedback means a lot to us, and we’ll keep working to deliver an experience you can continue to rely on.

Warm regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Trading with this broker has Texceeded…

Trading with this broker has Texceeded all my expectations. The platform is incredibly fast, intuitive, and packed with features that make every trade seamless. Customer support is outstanding—always responsive and helpful—and withdrawals are processed with impressive speed and reliability.

Everything functions flawlessly, and without a doubt, this is one of the most professional and trustworthy brokers I’ve ever worked with!

9 October 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Dima,

Thank you for sharing your feedback with us! It is rewarding to hear about your experience with our platform and our Support team. We prioritize providing you with a secure and hassle-free trading environment that will help you succeed, and we are glad to know you enjoy trading with us.

We wish you all the best!

Warm regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Think Markets excels in product quality, customer care, and consistent reliability

Think Markets consistently delivers an exceptional experience across every part of their service. Their product offerings are not only robust and feature-rich but also incredibly intuitive, making them suitable for both new and seasoned traders. The platforms are fast, reliable, and packed with tools that truly support informed decision-making.

What really sets Think Markets apart is their team. The sales team is knowledgeable, approachable, and genuinely committed to understanding client needs. They take the time to explain options clearly and ensure that every client feels confident and well-supported.

Equally impressive is the client service team, available 24/7. Whether it's a quick question or a more complex issue, their support staff responds promptly with professionalism and expertise. Having round-the-clock assistance provides peace of mind and creates a seamless trading experience.

Overall, Think Markets excels in product quality, customer care, and consistent reliability. Highly recommended for anyone looking for a trusted and supportive trading partner.

25 November 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Krupa,

Thank you so much for sharing this thoughtful feedback. We’re delighted to hear that our platforms, tools, and overall trading experience have been valuable to you.

Our sales and client service teams work hard to provide clear guidance and dependable support, so it’s wonderful to know their efforts are making a positive impact.

We truly appreciate your recommendation and your trust in ThinkMarkets, and we wish you all the best with your trading!

Warm regards,
The ThinkMarkets Team

Rated 2 out of 5 stars

This is an Honest Review

This is an Honest Review,

I have traded with this company for over 5 years .
The support is ok the trading platform is good , the execution is Ok .
The Swaps are Very bad and to expensive.
The Biggest problem for this Company is the Withdrawal.
It’s very difficult and there always a problem when you want your money .
There system are slow so withdrawal are alway very Delayed and your constantly contacting Customers Service who try to help but it’s still ends up a Very Very Long winded Process.

I am Now looking for another Provider!!!!
I have Given Think markets so many chances .

It’s Best to Avoid this company .

25 November 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Daniel,

Thank you for sharing your feedback. We’re glad to hear that you are satisfied with the platform, execution as well as our Support team. We are sorry to know about your experience because we understand how important smooth withdrawals are. We checked your case and we can see that our team supported your request and processed it correctly through our systems.

After the transaction was completed, we were informed that there was an issue with the card used. In these situations, once funds have been released to the card’s account, only the issuing bank can assist further, which is why we recommended contacting them directly.

For clarity, all our withdrawal processing times are listed here: thinkmarkets.com/en/deposit-withdrawals and our team is available to assist you with all questions or concerns regarding any payment. If you need any additional information from us, we’re here to support you!

Best regards,
The ThinkMarkets Team

Rated 1 out of 5 stars

about account withdrawal

about account withdrawal,
I have submitted a withdrawal with profit, but they are not replying my email, even scam all my initial deposit.Here is the email details(It has been over 2 years)

Dear Client,

Thanks for contacting us !Your account is under compliance investigation, please email to compliance-thinkmarkets.com for any queries.
Best Regards!
ThinkMarkets

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Fellow traders, THINKMARKETS UK POUND LAND

Fellow traders, I am bringing your attatination and I want to warn you like you did it before with others revweis at Trustpilot. I wrote before review about THINKMARKETS UK and would like to give you an update, that my withdrwal on hold since april:
Withdrawal
03/04/2025
09AE7
transaction.status.HOLD
GBP
-30,000.00

The answer from Thinkmarkets UK:

Our Review and Analysis

As an FCA-authorised firm, TF Global Markets (UK) Limited (trading as ThinkMarkets) is required to review client activity that may give rise to regulatory concerns.
We have carried out an independent assessment of your case, which included:
Reviewing the information and explanations you provided;
Considering the materials you referenced in support of your position; and
Analysing relevant internal compliance and surveillance data.
Our review identified trading patterns on your account that demonstrated coordinated activity with another client account. The timing, structure, and execution of these transactions were inconsistent with independent trading based solely on third-party signals or general market analysis. These findings raised significant regulatory concerns and represent a breach of our Terms and Conditions.

Outcome – Final Response

Following this review, we have determined that certain trading activity on your account violated our Terms and Conditions. Accordingly:
Transactions identified as being in breach of our Terms will be voided;
Any profits linked to such trading activity will be cancelled;
Your trading account will remain permanently restricted and will be closed; and
Any remaining balance not affected by these actions will be processed in accordance with our standard procedures and applicable regulations.
We understand this may not be the outcome you expected. However, it reflects our regulatory obligations and a proportionate resolution following a balanced review of all available information.

Evedinces they did not provide, they have so big entity all over the word, I am wishing to you that no one placed same trade in any part of the world with you, as then you would be indedified like you trade together )) wishing you profit and move to normal broker such as CMC, all love!

3 April 2025
Rated 5 out of 5 stars

I've been using ThinkMarkets for a…

I've been using ThinkMarkets for a while now, and it's been an absolute game-changer for my trading experience. The platform is intuitive, with super tight spreads, lightning-fast execution, and a wide range of tools that make everything seamless for both beginners and experienced traders.

What really sets them apart, though, is their exceptional customer support. A huge shoutout to Rivash Gudar who has been incredibly helpful every step of the way. His expertise, patience, and willingness to go above and beyond have made all the difference, turning potential frustrations into smooth sailing. I'm truly grateful for his support and couldn't recommend ThinkMarkets more highly. 5 stars without hesitation!

21 October 2025
ThinkMarkets logo

Reply from ThinkMarkets

Dear Dylyn,

Thank you so much for sharing your detailed feedback! We’re delighted to hear that your trading experience has been smooth and that our team provided the support you needed. We will ensure to pass on your kind words to our agent!

Delivering reliable platforms and responsive assistance is always our goal, and it’s great to know we met your expectations.

We are glad to have you as part of our community, and we wish you continued success with your trades!

Best regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Great start on Sythentic indexes

Great start on Sythentic indexes, hope we will get ZAR account for Sythentic indexes also.

22 October 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Ganyani,

Thank you for your review! We are happy to hear that you enjoy trading the Synthetic markets with us. Your feedback and experience are important to us, and we forwarded your suggestion about the ZAR account to our team for future consideration. We will notify you whenever there are any updates in our offering.

We wish you all the best with your trading!

Warm regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Slow to process withdrawals..solved

ThinkMarkets reached out to me and explained everything clearly about the withdrawal process. Their team was very professional and helpful. I really appreciate the quick response and support. The platform has good trading conditions, and I’m happy with their service now. Highly recommended!

19 October 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Thank you for your updated feedback! We’re glad to hear that our team was able to clarify the withdrawal process and resolve your concern quickly. It’s great to know you’re enjoying the platform and our service.

- The ThinkMarkets Team

Rated 1 out of 5 stars

Stay away

Stay away! Whatever this is, it feels like a complete scam. I applied for a remote online job and didn’t know what it was about. When they said something about trading and the stock market, I felt it was very scammy. So I told them and they instantly insulted me. Very unprofessional behaviour!!!

16 October 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Lucy,

Thank you for raising this issue. We’re truly sorry you had such an experience, and we want to help clarify the situation. ThinkMarkets does not offer jobs in this way, and the interaction you described did not come from our team. It appears you were contacted by an impersonator misusing our brand.

We reached out to you directly via email to investigate and support you, but we didn’t receive a reply. Please check your inbox, we would like to hear back from you.

For everyone’s safety: ThinkMarkets will never contact you first via WhatsApp, Telegram, SMS, or similar apps with job offers. If you receive any unsolicited message claiming to be from us, please don’t reply or click any links. Instead, take a screenshot and forward it to support@thinkmarkets.com
so we can look into it.

More details on our policy can be found here: support.thinkmarkets.com/hc/en-gb/articles/41097012031889

We are looking forward to your response!

Best regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

the friendly user platform and very informative support

The unfortunate liquidation was new to me. And learning is on the way with the help of support.

15 October 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Thank you for your feedback! We’re glad to hear that you find the platform user-friendly and that our support team has been helpful as you continue learning.

- The ThinkMarkets Team

Rated 5 out of 5 stars

ThinkMarkets seriously good broker

I have been working with thinkmarkets and I can tell that this company have been extremely helpful with everything and also the company and platform is super easy to use, amazing broker and people.

10 October 2024
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Aleks,

Thank you for sharing your feedback! We are pleased to hear that you've had a positive trading experience with us. We wish you all the best with your trades!

Warm regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Why ThinkMarkets is My GO-To Broker

I started trading with ThinkMarkets a few months ago, and I’m genuinely impressed with how smooth everything has been. The account setup was quick, and their verification process was hassle-free, which isn’t always the case with brokers. What really won me over is their Thinkzero account, tight spread and low commission make it perfect for my scalping strategy.

19 July 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Sarah,

Thank you for the positive review! We are happy to hear that you enjoy trading with us.

We understand the importance of providing our clients with an efficient and transparent trading environment, and it is great to know that you are happy with our service.

We appreciate your feedback, and we wish you all the best with your trading!

Kind regards,
The ThinkMarkets Team

Rated 4 out of 5 stars

Positive Experience, More Learning Needed

I’ve had a positive experience trading with ThinkMarkets—fast, responsive, and reliable. Still, I’d love to see more personalized educational content, such as webinars or courses tailored to different skill levels.

8 August 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Josephine,

Thank you for your thoughtful feedback! We’re glad to hear you’ve had a smooth experience so far. Your suggestion about more tailored educational resources is greatly appreciated, we’re always working on expanding our learning tools, and input like yours helps guide our roadmap. We wish you continued success in your trading journey!

Warm regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Thanks to Traders Gym I was able to…

Thanks to Traders Gym I was able to practice trades easily and their cloud alerts gave me real time updates while I was off the charts

22 September 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Hello Abi,

Thank you for taking the time to share your experience! It’s great to hear that the practice tools helped you sharpen your skills. We’re glad our platform has added real value to your trading journey. Keep up the great work!

Best regards,
The ThinkMarkets Team

Rated 1 out of 5 stars

I made a deposit almost 24 hours ago

I made a deposit almost 24 hours ago. And then it's not in my account. I really don't recommend it. I haven't had any response from support yet.

29 September 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Client,

Thank you for bringing this to our attention. We’re sorry to hear you encountered a delay while depositing funds. We promptly reviewed the matter with our team, and we can see that once you provided the necessary details, the deposit was finalized and is now visible in your account.

We appreciate your patience and cooperation!

Best regards,
The ThinkMarkets Team

Rated 5 out of 5 stars

Thinkmarket have the best synthetic…

Thinkmarket have the best synthetic market right now, good price action, I just love how easy it is to trade on it.

20 September 2025
Unprompted review
ThinkMarkets logo

Reply from ThinkMarkets

Dear Michael,

Thanks for the great feedback! We're glad to hear you enjoy the synthetic markets and find your trading experience smooth and intuitive.

It’s always rewarding to know our efforts to deliver reliable pricing and seamless execution are making an impact. We wish you all the best!

Warm regards,
The ThinkMarkets Team

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