Thread Vein Clinic Reviews 

73
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My daughter recently had milia treatment and was very pleased with both the treatment and the results. The whole process, from booking through to treatment and seeing the results, was very professiona... See more

Company replied

Rated 5 out of 5 stars

I had an excellent 2 procedures at the Thread Vein Clinic for spider veins. The staff and team were very friendly and helped put me at ease with any concerns. Booking the appointment and attending was... See more

Company replied

Rated 5 out of 5 stars

I have had 3 x face vein thread treatments and am very pleased with the results. Dr Hartley is extremely experienced and I felt in very safe hands. Karen has been super efficient in booking treatme... See more

Company replied

Rated 5 out of 5 stars

Dr Hatley is instantly likeable as well as calm, reassuring and meticulous. My procedure took a matter of minutes and involved a completely tolerable prickling sensation. The angry, red spider nevi bl... See more

Company replied

Company details

  1. Doctor
  2. also in
  3. Cosmetics Store
  4. Family Practice Physician
  5. Medical Examiner
  6. Skin Care Clinic

Written by the company

The Thread Vein Clinic in London is one of the only doctor led clinics in the U.K. specialising in Thread Vein Removal and Treatment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(73)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another very positive experience at the…

Another very positive experience at the Thread Vein Clinic: Dr Hatley’s always personable and professional; on the process itself, he is a careful, efficient practitioner. Excellent results, every time. For details on this service, contact Karen Thornton - super-helpful lady.

2 May 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you so much for taking the time to leave us a review, much appreciated.

Rated 5 out of 5 stars

Delighted with my treatment

Delighted with my treatment . After four sessions, veins I have had for years have disappeared. Dr Hatley was impressive & knowledgeable. Would revisit .

7 March 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you Mark, we really appreciate you taking the time to leave us a review and glad you are pleased with the service and results.

Rated 1 out of 5 stars

This is purely a review to let people…

This is purely a review to let people know it does not work for everyone, I had a relatively small area that would not budge, I didn’t want to leave a review but i now have areas I never had anything before and my area of problem is worse than it was before… very short consultation but guessing due size and explained risk low but it does not always work…. I was offered a follow up consultation however I declined, as the area was worse and in new areas, having further treatment was not something I was willing to risk going by the results of the first treatment. My review is purely on the results and if it was temporary I would have not given a one star, unfortunately I have to rate my experience in this way as it has been months now with new areas and the larger main effected area visibly worse, had it been the same or slight improvement I would happily had a further consultation which ultimately would of advised further treatment.

8 February 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Dear Alex

Thank you for sharing your feedback regarding your recent thread vein treatment at our clinic.

We are sorry to hear that you were dissatisfied with the results of your treatment. It is important to note that thread vein removal is a process that often requires multiple sessions to achieve optimal results. It is quite common for patients to experience a temporary increase in the appearance of thread veins before seeing complete clearance. This is due to the nature of the treatment and the way in which the body responds to the process of vein removal.

Prior to your treatment, it was explained during the consent process that multiple sessions may be necessary to achieve the desired outcome. We always strive to manage our patients' expectations and provide clear information about the treatment process.

We take your concerns seriously and reached out to you immediately after receiving your feedback to offer further assistance and discuss the possibility of additional sessions to address your concerns. We were disappointed to learn that you did not wish to continue with the treatment.

We understand that this experience has been distressing for you, and we sincerely apologise for any inconvenience or disappointment it may have caused. In an effort to make amends, we have processed a full refund for your treatment.

We kindly ask you to consider that a one-star review may not fully reflect the nuances of your situation and the efforts we have made to address your concerns. We value your feedback and hope for the opportunity to provide a more positive experience in the future.

If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to address your concerns in the future.

Rated 5 out of 5 stars

Excellent!

Dr Hatley treated my thread veins on my face and I’m delighted with the care that I received and the excellent results. I thoroughly recommend.

29 February 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for taking the time to leave us a review, much appreciated and so glad you are happy with your results.

Rated 5 out of 5 stars

My legs look great!

I just finished a course of quick and relatively pain free treatments to removed thread veins that have been bothering me for a while.
My legs look great and this was such an easy and quick course of treatment, which I wish I would have done sooner. Very glad I went to Dr. Hatley.

29 February 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for taking the time to leave us a review Pat, much appreciated and so glad you are happy with your results.

Rated 5 out of 5 stars

Professional with great results!

Dr Hatley was very professional & explained the treatment and process very clearly. I am really happy with the results and would definitely recommend the treatment.

17 February 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for your positive review Jo, much appreciated.

Rated 5 out of 5 stars

Excellent results and care

I had an excellent experience at the Thread Vein Clinic. The staff was knowledgeable and empathetic, and the clinic was tranquil and clean. The physician showed a high level of expertise and effectively treated the thread veins on my legs. They also provided me with comprehensive aftercare instructions. I highly recommend the Thread Vein Clinic for top-notch care and remarkable results.

8 February 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for you for taking the time to leave us a review, much appreciated.

Rated 5 out of 5 stars

Excellent treatment on my legs

Excellent treatment on my legs . Veins have bothered me for years . Sorted in three sessions. Dr Hatley is kind and professional.

25 January 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Lovely words Maya, Thank you so much.

Rated 5 out of 5 stars

I have had spider veins on my face for…

I have had spider veins on my face for quite a while. I have always felt conscious of them, especially during the summer months, where one does not want to wear so much make up, but had to as to cover them up.

I had done a lot of research on what clinic to go to for best results, and Dr. Edward Hatley kept popping up on my screen. I read the reviews on his clinic, and instantly knew I was in safe hands.

On my first visit I was very nervous, but meeting Dr. Edward Hatley I felt at ease during my consultation.

Dr. Edward Hatley explained all to me, and I went ahead with my first treatment. The treatment does sting a bit, but not to uncomfortable. After my first treatment, and during the first week I could see instant results. I also brought the serum that is suggested to buy, which I found a great help to heal my skin.

I had my second treatment, and though my face is a little sore, I can again see even better results.

I will be visiting for a third session just to make sure all those spider veins have vanish.

I would highly recommend Dr. Edward Hatleys clinic. Dr. Edward Hatley is a very nice gentleman who explains all about the procedure, and you know that your in safe hands. Also Karen who is the Dr's PA is great at corresponding and checking up to make sure that your happy with your treatment. Thank you for helping me feel fabulous again.

18 January 2024
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

You are very welcome, Thank you for your lovely review :-)

Rated 5 out of 5 stars

I really enjoy my time with Dr Hatley

I really enjoy my time with Dr Hatley. He has kept my legs in wonderful shape without any pain in doing so.
He’s fantastic company as well 🥰

12 October 2023
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for your lovely review, much appreciated.

Rated 5 out of 5 stars

A Highly Skilled and Caring Doctor - Dr. Edward Hatley

Dr. Edward Hatley provided exceptional spider vein removal treatment for my legs. His expertise, professionalism, and compassionate approach made the experience truly outstanding. Dr. Hatley's thoroughness, attention to detail, and clear communication instilled confidence in his abilities. Throughout the treatment process, he demonstrated exceptional skill and precision, creating a comfortable environment. The results surpassed my expectations, with a dramatic reduction in spider veins and improved leg appearance. Dr. Hatley's office and staff were also commendable, providing a streamlined and hassle-free experience. I highly recommend this place for spider vein removal and appreciate the exceptional expertise and care.

1 June 2023
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for the lovely review.

Rated 5 out of 5 stars

My 3rd or 4th visit

My 3rd or 4th visit, always a good experience. Efficient and friendly, highly recommended.

4 May 2023
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thanks Rob, much appreciated.

Rated 5 out of 5 stars

I've tried various facial red thread…

I've tried various facial red thread vein treatments over the years but this is definitely the best. Hadn't needed to go back for a year but went back this time for a little tidy up!

6 April 2023
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you Pam, always lovely to see you.

Rated 5 out of 5 stars

Dr Hatley is by far the Best in this…

Dr Hatley is by far the Best in this Method. I was lucky to find his clinic online and visited him For FTV removal and the Results are Amazing!
He patiently listens to your concerns and then performs the best treatment to take care of them. He is also very Elegant and a real Gentleman.

25 August 2022
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thanks Ali, lovely words :-)

Rated 5 out of 5 stars

I had a great experience with Skin…

I had a great experience with Skin Consultancies. Booking was very easy and Dr Hatley was able to see me within a short time frame. During the consultation he took the time to walk me through the situation, options for treatment and cost. Secretaries were available on Whatsapp and that made the whole process very smooth. I had my two moles removed during the same appointment of the initial consultation. Highly recommend the practice.

5 August 2022
Unprompted review
Thread Vein Clinic logo

Reply from Thread Vein Clinic

Thank you for the lovely review, glad you were pleased with our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look