The Spanish Boot Company Reviews 

642
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

These boots are of superior quality, absolute comfort from the first wear (Chelsea Boots). Adore them.

Rated 5 out of 5 stars

I just recently purchased the Mariposa healed leather boots. Wow absolutely amazing. I have several from Fairfax in favour and Penelope Chilvers but you cannot beat the value for money of these boots.... See more

Company replied

Rated 5 out of 5 stars

Beautiful boots. Soft leather, look amazing, great fit. Excellent customer service. I sought advice regarding sizing and actually sized down 2 sizes and the fit is perfect. Can't speak about longevi... See more

Company replied

Rated 5 out of 5 stars

Very timely delivery to the USA. I used the size chart on their website and followed the instructions on measuring for their Women’s Spanish Riding Boots classic: Brown (tread sole) and ordered size... See more

Company replied

Company details

  1. Equestrian Store
  2. Leather Goods Store
  3. Outdoor Clothing and Equipment Shop
  4. Polo Club
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

We offer a collection of Spanish leather boots for equestrian & country pursuits. Stylish yet practical many of the designs are classic and timeless. They are beautifully hand made in southern Spain. As a company we aim and in the most part succeed to provide good customer service responding to emails immediately where possible but certainly within 24 hours (excluding weekends). We are always on the end of the phone to answer all your queries! Statutory refund and exchange policy please refer to terms & conditions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

642 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(642)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

I ordered some polo boots for my wife a…

I ordered some polo boots for my wife a few years ago and we love them, she says they are the most comfortable thing ever. I have just found some more beautiful boots but the size was out of stock. I had to write an email to be told they’d be in stock mid December and then I had to write back to order a pair. That’s fine but surely it’s better for business if this process is made easier. Why not allow me to place the order telling me when to expect them on the website? Just a thought-amazon make it so easy to order it’s hard not to, you should do the same. Anyway, can’t wait for the cordenarra(or whatever they’re called)boots to arrive for my wife. 5 stars next time?

28 November 2019
Unprompted review
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thanks for your feedback we are always trying to improve the website and processes we have in place it is just tricky to get the perfect system without spending a lot on money on development. But we are always looking for better options within our budget. Appreciate the feedback.

Rated 5 out of 5 stars

Brilliant great service*****

Brilliant , quick efficient and super professional will be buying again 100%

25 November 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks for the great review Chelsie

Rated 5 out of 5 stars

Gorgeous quality and beautiful boots

Gorgeous quality and beautiful boots. The sizing with an insole for me was true to size. The boots arrived quickly.

13 November 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Julie thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Fabulous boots

Fabulous boots, great service

6 November 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Melanie thanks for taking the time to leave feedback

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Couldn't have been more helpful.

4 November 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks for taking the time to leave feedback Vee

Rated 5 out of 5 stars

Great quality and style with excellent…

Great quality and style with excellent fast delivery. This is my third pair of boots and they never let me down Lots of compliments from friends

3 November 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Lynne thanks for the great feedback

Rated 5 out of 5 stars

Great boots

Great boots, great service.

1 November 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks for taking the time to feedback to us

Rated 4 out of 5 stars

Love my new boots although I feel the…

Love my new boots although I feel the company could state somewhere on their website (If you already have I apologise as didn’t see it) about the apparent straight line down the front of the boots made during the manufacturing process. I appreciate this cannot be avoided but did make my overall experience a little disappointing when receiving them on quite an expensive product.

30 October 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Linda sorry you felt we weren't very transparent I will take on board your feedback and state on the website about the line I thought we did but you are right we don't so I will rectify this.

Rated 3 out of 5 stars

Think very carefully before pushing send.

The boots arrived quickly, and just as quickly I realized that they were the wrong size, I spent $140 to return them to the UK. The postage is too prohibitive to try a second time. For same $ I should’ve bought in US.

23 October 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Teresa sorry to hear that - it is expensive we recommend using Transglobalexpress.co.uk they seem to work out far more reasonable.

Rated 5 out of 5 stars

Excellent

Fantastic service and delivery time was very quick. I love my boots, they are excellent quality and very comfortable. I normally take UK size 5 but ordered a 4 as recommended on the website. They are generous fitting so they fit me perfectly.

8 October 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks for taking the time to write a review!

Rated 5 out of 5 stars

I would like to commend Ellie on…

I would like to commend Ellie on providing true concierge service. She assisted me with correct sizing as I was a bit lost on uk sizes and was extremely helpful in tracking my package during its journey to America. I had a lovely customer service experience and would absolutely recommend this company.

3 October 2019
Unprompted review
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Reply from The Spanish Boot Company

Such lovely feedback for Ellie thanks for taking the time to write a review.

Rated 5 out of 5 stars

Very good Service

I found all the staff i spoke to really nice and friendly. I had 2 pairs but had to send one back for a smaller size and they credited my account with no problems as the smaller size will take 4 weeks appx.
I will have no hesitation in recommending them.

25 September 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks Jennie, we really appreciate you taking the time to post your review and we'll contact you as soon as the smaller boots have arrived.

Rated 5 out of 5 stars

Well fitting, well made boots.

Good, solid leather boots. I'm usually a size 6 in UK, but size 5 is a perfect fit for me in these boots - follow their sizing guidance and it comes out with the right fit. No sole padding inside the boot, which is a shame, but comfortable nonetheless.

17 September 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks so much for your review Lucy, we are so pleased you are happy with your boots. Regarding the lack of padding in the foot this is because, as part of the Goodyear welted sole, there is a layer of cork just underneath the sole which moulds to the shape of your foot with time, this unfortunately wouldn't happen if there was padding on top of the sole.

Rated 5 out of 5 stars

Perfect new boots

Perfect boots, great service

22 August 2019
Unprompted review
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Reply from The Spanish Boot Company

Thanks so much JC, we really appreciate your review.

Rated 4 out of 5 stars

Service was excellent

Service was excellent. I knew my item would be delayed but I wasn’t expecting as quite so long.

5 August 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Katrina, many thanks for taking the time to post this review, we really appreciate it and we apologise for the additional delay on your jacket.

Rated 5 out of 5 stars

Good Service

Really helpful on the phone, product was sent out very quickly, the boots fit nicely, time will tell how well they wear, but so far very happy with the service I received from The Spanish Boot Company.

12 July 2019
Unprompted review
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Reply from The Spanish Boot Company

Hi Clare, thanks so much for posting this review, we really appreciate it and we are so pleased you are happy with your boots and the service you received.

Rated 5 out of 5 stars

Quick delivery of lovely belt.

28 June 2019
Unprompted review
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Reply from The Spanish Boot Company

Thank you for taking the time to post this review Claudia, we hope you are very happy with your new belt.

Rated 5 out of 5 stars

You guys have been Amazing

You guys have been Amazing, sadly let down by DHL who said no one was in, it was a lie. Front door open, 3cars in the farmyard, waiting “for the delivery “ Very frustrating, as apparently no service on Saturday.

28 June 2019
Unprompted review
The Spanish Boot Company logo

Reply from The Spanish Boot Company

So sorry you had a frustrating time with DHL, we will raise this with them. However we are so pleased you now have your boots and you are happy with them. Thanks so much for taking the time to post your review., we really appreciate it.

Rated 5 out of 5 stars

I purchased a pair of Spanish riding…

I purchased a pair of Spanish riding boots but unfortunately they had a slight split by one one of the seems I contacted the company their customer service was absolutely excellent they replaced the boots with out hesitation. The

11 June 2019
Unprompted review
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Hi Janet, thanks so much for taking the time to post this review, we really appreciate it and we are glad we were able to help you. We hope you are very happy with your new boots.

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