The Pass People Reviews 

1,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Training School

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,232)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend the pass people

I was recommended the pass people by a friend and I am so glad I went with them, called for a test they were so very helpful and I had a test booked within 2 weeks . My test is in 3 weeks. Very friendly staff and were very willing to get me my help and test I needed . I definitely recommend this fast and cheap test for the help you gettin

24 February 2025
Rated 5 out of 5 stars

Helpful, understanding and patient with a unique way of teaching

I had a difficult experience with a different company and the instructor I had. It made me more anxious about driving and I failed my test twice! I decided to try The pass people and they found me an instructor that was best for me after the experience I had. My instructor was understanding and helped me to understand where I was going wrong. He showed me other ways of doing things and was extremely patient. I passed my test after having just 10 hours worth of lessons. Thank you

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The Pass People were able to deliver tests dates within two weeks of us appointing them. Thank you!

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful. Found a test date a lot sooner for me so I didn’t have to wait four months when I re booked.
Would recommend.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

quick test time slot and amazing instructor

I was given an instructor and a test really quick which is really had to come by at the moment. Having had lessons before, I can say my driving instructor was a lot better than my previous one, and helped me neaten up my driving, learn new things I hadn’t learnt before and pass my test within the time I paid for. I couldn’t recommend my instructor enough, thank you.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, friendly and definitely get you an earlier test in the centre you want.
I have and would recommend!
Thank you to Amy, Martin and the team

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support, managed to get me a test no less than 1month after my first point of contact with them

18 December 2024
Unprompted review

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