The Natural Adventure Reviews 

194
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Camino dos Faros, in Galicia. We've travelled with The NAC about 15 times and this was one of the best. Excellent organisation, faultless delivery and app by S-Cape (the local agent). This is a gem of... See more

Rated 5 out of 5 stars

The Organisation of our Camino walk was really first class. We've never done anything like it before so we didn't know what to expect. Most importantly - the whole trip was stress free. TNA's local pa... See more

Rated 5 out of 5 stars

The experiences just keep getting better. This is our second pilgrimage with The Natural Adventure and our third trip with them to date. The arrangements were perfect. Accommodations clean and comfo... See more

Rated 1 out of 5 stars

Absolutely dreadful experience on la Gomera. The company sent us over the mountain in the middle of high wind alerts- all routes were officially closed and nobody bothered to suggest any alternative.... See more

Company replied

Company details

  1. Tour Operator
  2. Tour Agency
  3. Travel Agency

Written by the company

The Natural Adventure was founded in the UK in 2009, by Peter Duncan, former UK Chief Scout and BBC Blue Peter presenter, and Alex Pazderski, an avid hiker and expedition kayaker. Both natural adventurers and keen explorers of wild places, remote communities and responsible tourism, they founded the company inspired by the responsible travel values they stand (walk and cycle) by. The company now offers over 700 self-guided and guided adventures in over 50 countries. As well as classics, such as the Camino de Santiago and Tour du Mont Blanc, they offer adventurers many lesser-known destinations, such as Balkans and Bali, Pakistan or Vietnam.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

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4.3

All reviews

(194)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking Fishermens trail in western…

Walking Fishermens trail in western Portugal will be a memory for life. We loved every minute of our week. All arrangements worked perfectly, from accommodation to luggage transport to questions we had before setting off. Our local agent met with us before we started the walk and we felt very reassured by his local knowledge and support. All accommodation was different, local, clean, friendly and easy to find. Very good value for money. I can really recommend Natural Adventure company and we will be back for more adventures. Many thanks
Kicki Neely and friends

19 September 2022
Unprompted review
Rated 4 out of 5 stars

Professional and organised

The people I dealt with while organising the holiday were very professional and helpful. The trip itself was well organised and good value for money. I would definitely consider using them again.

Where I feel they could improve is the time taken to respond to queries before starting the trip. The two day turnaround time can be inconvenient especially when it comes to time-sensitive matters like obtaining documentation for visas.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Passau to Budapest Bike and Boat

We booked the Passau to Budapest bike and boat tour. We took our fourteen year old twin grandchildren. We had a wonderful experience which exceeded our expectations. The information was really good and we managed to get to the next stop without too much effort. We really enjoyed it and will be looking to book another holiday with the Natural Adventure Company.

21 August 2022
Unprompted review
Rated 5 out of 5 stars

Jean was always very responsive and helpful

Jean was always very responsive and helpful when answering to my queries concerning my plan to do some customizations for my stays during the planned walking trip, and also on how to use my voucher for the planned trip that I made for the coming October in southern France.

5 July 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed

On September 3 my sister made a booking for the Haute Rota Tour to start on October 18. On the morning of September 7, we received a confirmation. Also on the morning of September 7, my sister broke her hip making it impossible for us to go. I emailed the company that day and again on the next day cancelling the trip. Because of the circumstances and the time frame, I expected our deposit to be refunded. It was not.

7 September 2022
Unprompted review
The Natural Adventure logo

Reply from The Natural Adventure

Dear Barbara,

We were genuinely sorry to hear about your sister's accident which lead to your cancellation, and we appreciate your disappointment in no longer being able to travel on this tour.

We feel it is important to highlight that our booking conditions and cancellation policy are clearly available on our website, and customers are able to review them prior to making a booking. We also strongly recommend protecting the cost of your trip and other non-refundable travel expenses with travel insurance.

When submitting a booking with a deposit payment, a contract is entered with us as your tour provider and the booking is thereby bound by our cancellation terms. We view our deposit payment requirement for departures outside 42 days prior as one of the more flexible policies in the travel sector.

In order to confirm your booking, payment for local services and accommodation had to be made by us to guarantee your departure. These operational commitments carried cancellations terms of their own. We do try to remain flexible with our terms and, upon receiving your cancellation advice, we checked whether costs for cancellation for the services booked could be waived. This, unfortunately, was not possible due to the proximity of your departure. Whilst the timeframe of your cancellation was regrettably very soon after our securing your tour, we were unable to breach the terms of our cancellation policy.

The Natural Adventure Company

Rated 5 out of 5 stars

unconventional holiday

i was looking for an unconventional holiday with my husband after 20 years of marriage and two teenagers Children... so my husband and me we decide to travel alone....and we discovered an amazing bike tour from Amsterdam to Bruges with wonderful landscape, restaurant , bars,...and a lot of fun . i can only reccomend to everybody to go on this trip, family or couple or even with friends

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Relaxed tour to Santiago

Will definitely consider a 2nd Adventure with The Natural Adventure. Just completed Day 2 of walking to Santiago and we’re getting updated emails to check we’re ok. Fantastic agent contact Miguel here too. Very pleasant to talk to and great English. Could not ask for better

9 September 2022
Unprompted review
Rated 5 out of 5 stars

The Natural Adventure Company was a…pleasure

The Natural Adventure Company was a pure pleasure to work with. I cannot thank them enough for their patience in answering my many, many questions in such a timely manner. They truly are a professional company with dedication to service. I highly recommend their service.
CN

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Great 2-week walking tour in Tyrol

Great 2 week walking tour across mountain passes from Garmisch-Partenkirchen to Innsbruck and on to Sterzing in Italy. Wonderful to be able to leave all the arrangements and planning and the moving of our luggage to someone else! All efficiently organised, well supported and the one little admin hiccup was quickly and successfully resolved. Have used this company before and will again.

14 August 2022
Unprompted review
Rated 5 out of 5 stars

Well organized

We had a great time on our Peaks of the Balkans tour, a good mixture of forest and high mountain trails (up to T4). After three days without a shower in the mountain huts we really appreciated the spa in our very good hotel in Bohinj. Perfect!

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Last minute Replacement trip…

I needed a last minute replacement for a cancelled trip and Katya and her team did an outstanding job of getting me scheduled on a self paced walking adventure at the same time and place I was originally planning to go. Katya has been very helpful in answering all my questions and the folks at Natural Adventure have sent me a very complete informational package detailing my hike and the hotels I will be staying at as well as phone numbers for emergency purposes. I am now really excited about my adventure in Mallorca.
Jean

5 September 2022
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company, they are a rare breed where truly personal service and support is the norm! The holidays are fantastic and affordable And the staff can’t do enough to help. Wholeheartedly recommend.

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Self guided Peaks of the Balkans - a must do fantastic trip

We had an absolutely fabulous time doing the self guided extended Peaks of the Balkans route. Very well organised by the Natural Adventure Company and their local partner. The scenery was amazing and the walk so diverse. Accommodation in the high mountains was basic but really comfortable and great hospitality and food. All the transfers worked and were on time.

It was particularly enjoyable meeting hikers from all over the World on this very international route

28 August 2022
Unprompted review
Rated 4 out of 5 stars

Beautiful scenery and friendly people

We completed the self-guided walking holiday in Wicklow at the en of July and we had a great time. Everything was very well-organised : the taxi was waiting fo rus to take us to the first hotel, we got maps and plenty of information about all the route, we enjoyed the walks and the accommodation, especially Glenmalure Lodge and Riverside B&B in Laragh, where the hosts were so warm and friendly, and the weather was so nice (not at all hot as in our country, Spain). We will sure recommend this trip,

1 July 2022
Rated 5 out of 5 stars

Exceptional Service!

I cannot praise this company enough and in particular Hannah for all the help in organising a bespoke Camino trip for me and my family in Australia. We are a large group and all our questions were answered quickly and efficiently given we wanted something a little different to the normal itinerary. We have used this company in the past and have never had any issues and have always been so happy with the support and help. Thank you again for making our booking so seamless and for all your help Hannah!

19 August 2022
Unprompted review

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