The Lovely Keepsake Company Reviews 

888
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and wonderful product quality, noting that special memory items arrive safely packaged and beautifully crafted. People are truly impressed by the exceptionally helpful customer service and how quickly orders are processed and dispatched during difficult times. Some reviewers were not happy with the print quality, mentioning that the images on items appeared dull, streaky, or distorted compared to the website photos. A few customers also felt that some products were smaller than expected or had minor construction flaws, leading to a somewhat disappointing final result.

What people talk about most

Product

Customers had positive experiences with product, often praising the wonderful quality and value for money.... See more

Quality

Users describe positive interactions with quality, noting that the items are well made, beautiful, and meet... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Order

Consumers find order to be positive, highlighting exceptionally fast delivery times and brilliant product... See more

Service

Customers consistently note positive experiences with service, highlighting very quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... See more

Company replied

Rated 5 out of 5 stars

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... See more

Company replied

Rated 5 out of 5 stars

My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank... See more

Company replied

Rated 5 out of 5 stars

I bought the feather balls for my friends family who lost there Mammy They loved them My sister n law lost her Father and bought the ladies in immediate family the beautiful angels with feathers ,... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(888)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

First time using the company, but it has been a great experience from start to finish. Website was easy to use and order from, and product arrived within the week. Will definitely be using again 🤩

25 October 2024
Rated 4 out of 5 stars

Great personalised baubles

Fast delivery, lovely personalised baubles. My only criticism would be that I spent almost £40 for the 3 baubles and that was with delivery and a discount code and the baubles didn't come with ribbon to hang them for the tree.

12 October 2024
Unprompted review
Rated 1 out of 5 stars

Failed delivery

It would be appreciated IF i had actually received the item ordered BEFORE you request a review I have been advised several days ago my order is on its way!

30 September 2024
Rated 5 out of 5 stars

Beautiful and so well made

Beautiful and so well made , the finishing and quality is perfect, will order again from this company , so pleased with purchase .

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy customisation

Was very easy to customise the product to look as I wanted it to: textboxes with character counts, and the inclusion of measurements for the different sizing options.

I received a shipment email a week after, which was quite impressive given I placed the order shortly before a Bank Holiday. It was well protected in the box, and I was exactly as I thought it would be based on the customisations I'd asked for. I did pay for RoyalMail 48 hour delivery (which may have been the only option for my order, I cannot remember), but I did appreciate that this gave me a tracking number.

Generally, it was a pleasant process. I'd never ordered from this business before, but I had no issues when I purchased from them. If I found myself needing personalised items again, I'm pretty sure I would check their website.

22 August 2024
Rated 5 out of 5 stars

Beautiful

I had the great fortune to find this company through Not on the high street.
I was looking for a wooden box to use for a memorial trophy cup on behalf of my late Dad. We wanted engraved words and a picture on the top.

We found exactly what we wanted.

The process of telling The lovely gift group what we wanted on the box was extremely easy.
We were informed when the box would arrive.

When it arrived it was breathtaking! Beautiful and even more than we had imagined.

Well packaged and very well made.

We loved it so much we got a 2nd one to use as a memorial and keepsake box.

Outstanding service.
I would love to thank the whole team

22 August 2024
Unprompted review

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