The Lovely Keepsake Company Reviews 

Amazing gift. Made the recipient cry

We wanted to do a footprint of our poorly dog before she passed. This was such a lovely memory we shared as a family the day before she went over rainbow bridge. Thank you x

I found this website by accident & I'm glad I did. I've found a site that makes "Late Loved Ones" always in your hearts. I've seen lots of beautiful items, but for now I've bought an "Angel Baby Christmas Bauble" & a "Tea Light Candle Holder" to use on the 15th of October (Baby Loss Awareness Day). Amy is kind & caring it is sometimes needed when the loss is newish (believe me, my loss was 7 years ago & it still feels like it happened yesterday). The quality of both products are amazing, the detail is exquisite I can not fault them. The delivery was shipped on a Monday & arrived the next day. My order arrived safely without any damage. Both items were wrapped extremely well (no room for movement). I would highly recommend this site.

I initially felt reassured ordering from this company after seeing the 4.9-star rating displayed on their website. It was only after my experience that I looked at their Google reviews, where the rating was 3.2 stars at the time, and read reviews from other customers describing similar concerns around communication and damaged goods.

I really liked the box despite the wood being a little more like inexpensive plywood than I expected. Unfortunately, it arrived with a dent on the top, directly underneath my dog Diesel’s name. Had it been on the side I probably would have accepted it, but given what the box was for, I was really deflated that it arrived damaged.

The most disappointing part was the customer service. I repeatedly explained to Helen that I loved the box and would much rather have a replacement, but this was refused as an option. I was offered £10 to keep the damaged box or told to return it for a refund. This still baffles me now!

I found some of the communication from Helen quite passive aggressive. It was only when I questioned whether the way my complaint was being handled reflected the ethos behind a business selling such sentimental keepsakes that the communication became a little softer.

I eventually returned the box after a lot of unnecessary back and forth emails and received a full refund, but that genuinely wasn’t what I wanted. I simply wanted a replacement that wasn’t damaged. At first I thought perhaps I’d just caught Helen at a bad time and had irritated her by not accepting the £10 offer. Having since read other reviews mentioning similar experiences, it seems I wasn’t the only customer who found the tone of the communication quite unfriendly.

Que sera, sera!

A big hug to any of you reading this who have lost a pet, or anyone you love — it’s bloody hard ❤️

Absolutely superb! I ordered a personalised gift for a friend’s special occasion and was worried it wouldn’t arrive in time. I contacted them and the amazing Helen went above and beyond anyone’s idea of reasonable customer service! She responded immediately, over several emails that afternoon AND into the evening AND the following day. Helen helped me navigate the unfamiliar territory of PayPal and was so completely lovely and kind and efficient and helpful.
I received the gift the very next day and when I emailed her to let her know and thank her (again) she responded immediately with a lovely kind reply.
Whatever Helen is being paid, it isn’t enough!! The world needs more Helen’s!

I ordered a personalised slate it turned up dented which I sent photo evidence to their poor customer service team to which said they said they can’t see in the first 4 photos any damage so I sent two more photos. There response was “natural slate” no it’s not it’s a dent and the quality overall is shocking you can hardly see the photos. There responses are quite frankly awful made to feel your lying. Iv ordered serval slates from “Always Personal” which are great quality and always have had natural makings which isn’t an issue. But it is an issue when it’s dented and seeing there reviews I should have avoided but they haven’t linked Google or trust pilot to their website for a reason!! Trying to support a small business and put your trust in them your personal photos and writing and getting a patronising email from Amy to begin with then Helen. By the looks of their 1 star review there same responses are because of the “natural wood” “natural slate” no it’s because the bad quality products there making and are satisfied to send them out to customers. Also there no return policy for personalised products which is the whole nature of there company to which they keep getting away with sending over poor quality product and when customers complain nothing gets resolved and they carry on. I’m waiting for their response to be copied and pasted from other 1 star reviews responses to deflect from their poor quality products and customer service.
Avoid the headache and buy elsewhere.

This is an edited review, I didn’t have the best initial experience with LKC unfortunately. However after speaking with Helen and expressing my disappointment, she went above and beyond to rectify the issues. I have now received a box that meets my expectation and a quality image of my beloved frenchie.

Please be aware when ordering the below box that you can receive a photo that’s been distorted by the grain of the wood.

Thank you for sorting the issues Helen. 🙏🏻

Item purchased - Personalised Sketch Photo Pet Memorial Keepsake Box - Extra Large W36cm x D26.9cm x H20cm.

Awful item. The printed pictures are not smooth and glossy as shown in their product photos. The wood is rough and the photos have grainy streaks through them. I appreciate that it’s wood but it should have been prepped properly or show proper pictures on the web page because if I saw this I would never wasted £45 on a wooden box of such low quality. The pictures have big white looking streaks through the dogs black eyes, it looks ridiculous. I would understand a grain underneath but it’s not underneath it’s through the actual picture because of the poor quality of the box. I took a long time to pick a memory box because of the trauma of the way my dogs passed and the sellers response was … it’s wood, sorry you’re not happy. Terrible quality and customer service. Such a disappointment. They say someone is in touch with me regarding this which is not true, they’ve replied saying sorry it’s wood and have ignored my contact since then. They say they make them for lots of customers… read the reviews on their website … they get lots of 1 stars due to the rubbish they send out and the awful customer service. They make money taking advantage of people’s grief and don’t care if they add to it. Scum.

Update - Saying sorry you’re not happy but that’s what we provide is not customer service Helen. It states on the listing there is a grain underneath which is fair enough but not that it would be through the pictures to the extent they would have big scratch like grains where it’s effected the colour if the print. Again no actual product images on the site just digitally enhanced ones. It’s a shame trust pilot doesn’t allow pictures because it would prove I’m not lying so for anyone reading this jump on their Etsy page and have a look at my review with the pictures attached so you can see they are what I’m saying is true and this is the way they their customers who are grieving. It’s a disgrace! Also I just checked and I’m still waiting on a response from Wednesday 19th August Helen, so less of the lies would be appreciated. If you had just handled this properly and allowed me to return the box to be reprinted properly, you wouldn’t need to be on here trying to defend your low quality products and shoddy service.

Well made keepsake box. Fast delivery and well packaged. Printing on the box is beautiful.

The personalised Xmas bauble was not as I expected from the photo. The laminate inside looks curled up and doesn’t fill the bauble as shown. Therefore in my opinion it’s not very festive. No extra glitter or even a nice little bow around the neck would enhance it. Sadly I am disappointed.
It all arrived safely and well packaged. I cannot fault the service. End result disappointing.

When the box arrived it was everything it promised to be ,the size ,colour,writing everything was superb.

Excellent communication about the product. The product itself is fabulous. It’s a present for my new daughter in law so I hope she likes it as much as I do.
Very quick service too.

The personalised box was lovely, and well made and my friend loved it. I Would order from again, only issue is that there is no shipping option to the Isle of Man, and I had to have it sent to family first and then onto me which was not convenient, and cost me another £15 on top of the box cost. I'd have happily given up the "free" shipping, to have it delivered straight to me.

Lovely personalised vase for anniversary. Really impressed by the product and speed of delivery. Would definitely use this company again.

Beautiful product and arrived far quicker then expected. Really lovely personalised gift - would recommend!

This is the second memory box I've purchased and they are both absolutely beautifully done.

I ordered a memory box for my wife, the whole process of ordering, the team contacting me to help with details was very quick and professional. The team helped me with the wording required and the order was completed and dispatched straight away. So good was the service that I received my order within 28 hours of me submitting it. My wife was really pleased with the memory box and the quality was just perfect. Thank you guys for your help and service.

Keepsake provided a first rate response to my personal requests and the product quality and look was just as I expected

I'm really pleased with the memory bear. It's lovely, even has a small pocket to hold the heart.

Beautiful keepsake. Super soft. Prompt delivery it came within 3 days. Sits pride of place on my sofa