The iT Store Reviews 

409
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent post purchase support for my MacBook Air. Had an issue with an app and it was all sorted out in record time. Have used the IT Store several times already and will definitely return!

Rated 5 out of 5 stars

Sorry, didn't get the young lad's name... he was younger than my first Mac which I was happy to see they a similar model of as you walk in the store. Made me feel very old!! Anyway, he sorted me out a... See more

Rated 5 out of 5 stars

Super helpful and super knowledgable Mac Experts The Mac I'm typing this on comes from The iT Store. It was a great value refurb in great condition. They also did a fantastic job of taking the good p... See more

Rated 5 out of 5 stars

What a delightful experience to be attended to by a young man with an excellent attitude, incredibly knowledgeable and genuine helpfulness. I popped in to the store with a faulty MAC book charger. Old... See more

Company details

  1. Electronics Store

Information provided by various external sources

The iT Store offers Support, Repairs, Upgrades and Training for iPhone, iPad, iMac, MacBook Pro and Air and other Apple devices in our Canterbury Store


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(409)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better Service than Apple

My second time relying on the guys from the IT Store and I would recommend them all over again. They fixed by MacBook Pro even though it very much looked like an unfixable issue. Expertly, friendly, and more than reasonably priced!

30 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Immediately diagnosed the problem with my iMac and solved it as quickly as it would allow! Can’t believe it’s the same computer.

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Helpful, quick and efficient

We had a limited time in which to have our Macbook's hard-drive upgraded and the iT Store did the job quickly and without fuss. We had good advice and help from the knowledgeable young man who served us but unfortunately we don't know his name. Can definitely recommend this store for this type of job.

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely first rate all round. bout upgrading…

I contacted the store about upgrading the hard drive in my 2013 Mac. They were extremely knowledgeable and helpful. I took the machine to them that afternoon. The store was appealing and everyone was very helpful. The work was completed very quickly - and at a very reasonable cost. I picked up my Mac three days later (it was ready the day before). When I got home, I just plugged it in and it just worked superbly!
The store even sent me a message a week later to check that everything was ok.
Excellent knowledge
Excellent technical skills
First rate Customer service.

6 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent knowledgeable team

Excellent knowledgeable team. Very friendly group, felt very professional entering the shop. I would highly recommend these guys, can not praise them enough, AND considerably cheaper than having it done at Apple store. Thank you for a job well done.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Welcomed into the shop with a smile

Bought an ipad.
Welcomed into the shop with a smile. Advise available of very good quality and gently given.
Great to be treated with respect and understanding.
Questions answered, advice pleasantly delivered.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Very good and professional

I found the IT store people very helpful and friendly. The job was turned around quickly, and my computer returned to me with no issues at all and things fixed that I had asked for, including setup of a backup drive I had brought in. Very trustworthy service, many thanks and I do recommend.

9 February 2022
Unprompted review
Rated 4 out of 5 stars

Ronald's review

I needed a replacement battery for my SE model. I was given an excellent welcome, extensive information on the functioning of my phone and various options open to me. My device was fully checked and my battery was inserted within one hour. It has since worked perfectly. I am highly pleased with the service provided.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Really couldn't recommend them more

Really couldn't recommend them more. I'm totally computer illiterate but the team was really helpful and really patient explaining and costing my options. Absolutely no negative comment with their service.

19 January 2022
Unprompted review

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