I gave a negative response on another site and cannot retract it! I would just like to say, that my order was dispatched on time and without a problem. The only issue I have as mentioned on anothe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use the... See more
Gift is not personalised which was a pity given that we asked for the recipients name to be added. And his birthday message was omitted too. So it all looks quite generic. And it took >24 hours to be... See more
I wasn't provided with an update for when the product was shipped so I had to chase them for an update. Then, no one responded to my email within 48 hrs (as promised on the website). When I did re... See more
Company details
Written by the company
Wedding Gifts, Anniversary Gift Ideas, Good Birthday Presents, Unusual Mothers Day Gifts, New Baby Gifts, Christmas Gifts for Women Men, Him, Her. Fast Delivery
Contact info
41-45 High Street, CB10 1AR, Saffron Walden, United Kingdom
- customerservices@thegiftexperience.co.uk
- www.thegiftexperience.co.uk
3.8
Great
532 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Gift Experience
This is great to read, thank you Shirley :-)
Truly fantastic
Truly fantastic. I purchased a wedding horseshoe for my daughter. It’s magnificent, I’m ecstatic 🙂
12 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much, this is wonderful to read :-)
Easy to use website ordering
Easy to use website ordering. Couldn't find a preview of item that was personalized so just hoping it's right.
12 September 2022
Unprompted review
Reply from The Gift Experience
Thank you for your review Angela. Many of our items have a preview, and we are working on adding more to them, however your order will be made as it's been ordered :-)
70th Birthday present 🎁.I was looking for a gift for my…
I was looking for a gift for my friend's 70th birthday. She is in to sewing/ quilting, so the cushion looked good.
10 September 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your 5 star review, the cushions are lovely gifts :-)
The Gift Experience website, great to use.…
The Gift Experience website was very simple and straightforward to use with a good variety of unusual merchandise to choose from. I felt secure about payment as I was able to use Paypal.
6 September 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your review Kathleen, we really appreciate it :-)
I ordered a personalised photo…
I ordered a personalised photo anniversary card. Placing the order was simple (even for me!) and delivery was super swift and I’ve just placed another order from their gift selection. Highly recommend.
3 September 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your wondereful review, and for being a return customer, we really appreciate it! :-)
Awful
Ordered a personalised "day you were born" chart for my mothers birthday. Absolute rubbish - contained very little factual information and looked like a child had done it as a school project. No way I was giving it to my mother as a gift so a complete waste of money. Requested a refund but was refused. Would never shop here again.
30 August 2022
Unprompted review
Reply from The Gift Experience
I am sorry to read you are unhappy with your order. I have read your email that has previously been dealt with and can advise the photos on the website show the exact product and information to ensure customers are fully aware of what they are purchasing and will be receiving, and it does not look or contain any different information in ‘real life’ to the photos. The item is as shown, described, and is personalised, therefore I'm afraid as advised we cannot issue a refund.
Fantastic thanks so much
Fantastic thanks so much. Everything is perfect and good quality.
29 August 2022
Unprompted review
Reply from The Gift Experience
This is amazing to read, thank you so much for your review Zeynep :-)
Very easy to use website.
27 August 2022
Unprompted review
Reply from The Gift Experience
I am so pleased to read this, thank you for your 5 stars Barry :-)
What a wonderful gift!
What a lovely book for our granddaughter. It will make her birthday extra special with a gift that will not age. Wonderful idea and the ordering procedure was so easy. Thank you.
26 August 2022
Unprompted review
Reply from The Gift Experience
Wow thank you so much Margaret, we really appreciate your review and 5 stars :-) The personalied childrens books are beautiful, and something to keep forever.
Reply from The Gift Experience
This is great, thank you Dennis :-)
Reply from The Gift Experience
Thank you Susan, I am so pleased to read this :-)
Wonderful Diamond Anniversary Gift
The anniversary gift book that we got was wonderful. It will be a lovely gift for for parents anniversary. The gift box was worth the additional cost as it really finishes this gift off.
I would highly recommend.
12 August 2022
Unprompted review
Reply from The Gift Experience
Than you so much Diane. The books are such a special keepsake gift, something they can always look back on :-)
Reply from The Gift Experience
Thank you for your 5 stars Jackie, I am sure whatever it is you have ordered will be good :-)
Easy to use website
Easy to use website, everything is explained clearly, speedy ordering and good choice of gifts. Well done The gift experience.
24 August 2022
Unprompted review
Reply from The Gift Experience
We really appreciate this Patricia,it's great to read. Thank you so much for leaving us 5 stars :-)
Personalised Book for Diamond Anniversary. Wonderful gift for dear friends who…
Wonderful gift for dear friends who absolutely loved it especially as he’d been involved in Newspapers before retirement.
5 August 2022
Unprompted review
Reply from The Gift Experience
This sounds like a great gift for the recipients, thank you for your 4 star review Anne :-)
Such an easy website and loved lots of…
Such an easy website and loved lots of the gifts, but the paperweight I'm sure will be So appreciated
20 August 2022
Unprompted review
Reply from The Gift Experience
This is so great to read, thank you Celia. The paperweights are beautiful, and so I am sure it will be appreciated :-)
Very easy site to navigate
Very easy site to navigate, only just ordered so unable to review product at the moment but, if it is as good as the online picture I will be very happy.
20 August 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for your great review Valerie, we really appreciate it. I can see your order has been delivered and so I do hope it is as good as you expected :-)
Lovely gift and easy to order
19 August 2022
Unprompted review
Reply from The Gift Experience
Thank you Denise, this is great to read :-)
This is the 5 same gift we have ordered…
This is the 5 same gift we have ordered from The Gift Experience and we have always been delighted with the gift, presentation and efficient service
19 August 2022
Unprompted review
Reply from The Gift Experience
This is so wonderful, thank you for being a return customer 5 times, and of course for your 5 star review, we really appreciate it :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.